
Casey BMW
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Wayne Heath welcomed me to Casey BMW one Sunday afternoon as I was looking at new cars in the lot with my wife and daughter. He answered our questions without trying to sell us anything, offered us a test d as I was looking at new cars in the lot with my wife and daughter. He answered our questions without trying to sell us anything, offered us a test drive, and followed up during the ensuing week answering any questions I had. I thought his approach to sales was just right - no pressure, informative and custormer oriented. In two weeks, we concluded the sale and Wayne guided me through the entire process working extremely hard to overcome a few hurdles and came through in the end with exactly what we wanted. Customer service, quality, friendliness, all contributed to an excellent overall experience. More
This dealership was very accommodating and all about getting me precisely what I wanted at a price I was willing to pay. They were very direct at answering my questions and did not try to talk me into getting me precisely what I wanted at a price I was willing to pay. They were very direct at answering my questions and did not try to talk me into what they wanted me to buy, but instead they focused on getting me what I was looking for! Great experience! Give them a chance if they are within a reasonable driving distance. They saved me more than $1300 over my local dealers. More
Sammie was not your typical pusshy salesman. He let the car and dealership sell itself. He has a grat personality. Requiring financing to obtain rebate is stupid because the loan can be paid off at any car and dealership sell itself. He has a grat personality. Requiring financing to obtain rebate is stupid because the loan can be paid off at any time. More
Great experience. The facilities were clean, well organized, and what I expected from a BMW dealershiip. The sales staff was professional and curtious. Would return for future business. organized, and what I expected from a BMW dealershiip. The sales staff was professional and curtious. Would return for future business. More
Dan was very helpful throughout the process. He even followed up with a call after we purchased the vehicle to ensure our satisfaction. It was a pleasurable experience that did not feel like we were be followed up with a call after we purchased the vehicle to ensure our satisfaction. It was a pleasurable experience that did not feel like we were being pressured on all sides to purchase. We were made to feel that the final decision was (always) ours and they (Dan) provided the information we needed to make that decision. We love our new vehicle!! More
Ryan Thomas went the extra mile with me during the purchase of my current BMW. This is my third BMW but I must say the most enjoyable experience to date. Ryan actively listened the items that I deeme purchase of my current BMW. This is my third BMW but I must say the most enjoyable experience to date. Ryan actively listened the items that I deemed important in my next BMW and I believe placed me in exactly the correct vehicle. He acted very quickly to resolve an issue that I had experienced with the service department in the past and corrected a situation that I did not think could be resolved. Kudos to Ryan for his excellence, his work ethic and for being one of the sharpest Sales Associate I have ever encountered. Jimmy worked seamlessly to put together the deal and Dan (this was my second opportunity to work with Dan) and again was informative and extremely efficient with all the DMV red tape and contractual paperwork. Thank-you to the Ultimate Driving Machine TEAM! Special thanks to Ryan for hanging in there with me!! More
Our overall experience with Casey BMW, and our client advisor, Sammie Buckhanon, has been stellar. Sammie is very patient, friendly, and knowledgeable. He worked with us, and made us feel like family. We advisor, Sammie Buckhanon, has been stellar. Sammie is very patient, friendly, and knowledgeable. He worked with us, and made us feel like family. We bought a 2012 X3 28i, and feel we were given a fair price. No games, no pressure. We definitely recommend Casey BMW, and Sammie in particular!! More
First time purchasing a BMW, the process was smooth. Mr. Heath was extremely helpful and answered all questions that I had. I would definitely recommend this dealership to anyone interested in purchasing a Heath was extremely helpful and answered all questions that I had. I would definitely recommend this dealership to anyone interested in purchasing a new car. More
Our experience could not have been better. Dan, our sales person, was informatative, intuitive and friendly. We were thinking of buying a used BMW elsewhere, but were so impressed with the customer service person, was informatative, intuitive and friendly. We were thinking of buying a used BMW elsewhere, but were so impressed with the customer service and atmosphere at Casey BMW, we wanted to do business with them and ended up purchasing a new vehicle. More