Casey BMW

My car was totaled in a rear-end collision. Mr. Williams My car was totaled in a rear-end collision. Mr. Williams quickly found me a replacement Sebring convertible that was actually a year younger with le My car was totaled in a rear-end collision. Mr. Williams quickly found me a replacement Sebring convertible that was actually a year younger with less mileage. With the assistance of the dealership's manager and staff, an excellent, very affordable price was achieved. The few things (a brake issue and battery)that needed to be tweeked were done quickly and efficiently. I couldn't have asked for a better experience to offset a very scary situation. Mr. Williams was friendly, knowledgeable, and able to answer any and all questions to my satisfaction. I would certainly use this dealership and salesperson again the next time I am in the market to purchase an automobile. More

I used to always take my BMW here to get serviced until I realized how much they rip you off and don't know what they're are talking about. Also if you look at the pre-owned cars they have for sale they are realized how much they rip you off and don't know what they're are talking about. Also if you look at the pre-owned cars they have for sale they are the biggest rip off. It's worth the longer drive to Richmond BMW because they actually treat you like BMW customers, not like your buying buying a KIA! When my 15 year old son knows more of the specs on the cars than the salesmen do, something tells you that your at the wrong place! More

The service advisor I was assigned to was very unfriendly and proceeded to "inform" me about the type of transmission in my vehicle. He sated it had a GM transmission but alas my car has a ZF transmission in and proceeded to "inform" me about the type of transmission in my vehicle. He sated it had a GM transmission but alas my car has a ZF transmission in it, verified by the castings on the transmission. He then refused to update the computer in my car stating 7 year old cars can't communicate with our new computer! What? Why would BMW replace there diagnostic computer with a new one that couldn't communicate with half the BMW vehicles on the road. The service advisor then abruptly opened the bay door and said I could leave. Terrible customer service. BTW they charge close to 3 times MSRP for oil filters! Stay away from Casey BMW, they give BMW a undeserving bad name. More

BMW offers 4 yr/48 month "free" service, yet Casey BMW still wants to charge you for state inspections - unlike ANY other premium car line (Lexus/Infinity/Acura, etc) dealer in our area. Every time I cal still wants to charge you for state inspections - unlike ANY other premium car line (Lexus/Infinity/Acura, etc) dealer in our area. Every time I call or visit (twice before, i find them no more friendly than any other dealership I have aver used before. More

The reason for my negative review is do to the workers at the dealership had a accident with my BMW they showed the accident to the service mrg who was only about 10 seconds away from me in the waiting area the dealership had a accident with my BMW they showed the accident to the service mrg who was only about 10 seconds away from me in the waiting area and move the car outside away from where they said the accident occurred and the they came and got me to look at the car. They had the vehicle for 16 days did not fix it then when I arrange to have the vehicle fix by another repair shop the took their loaner away and now over a month later they have not paid for the repairs and the rental and the diminish value of the vehicle. More

While my current BMW was in for service I found a new BMW on the lot that I was interested in. Spoke to sales person who gave me a brochure and his card. I returned 2 days later and waited for sales person on the lot that I was interested in. Spoke to sales person who gave me a brochure and his card. I returned 2 days later and waited for sales person to finsh with another customer...he said he would be done in a few minutes. After 45 minutes I left to take care of some other business and returned about 1 hr later...sales person still busy but said he would be with me momentairly. I told him I only had a couple of questions. Over 30 min later I was still waiting so left. I called the sales person the next day and told him what I was interested in. He never called me back. More

This was not my first visit to a BMW dealership, but because of the attention and customer service it is where I purchased. I have never owned a BMW but I did lots of research prior to buying from Casey because of the attention and customer service it is where I purchased. I have never owned a BMW but I did lots of research prior to buying from Casey. Everyone at this dealer treated me well, and they were very friendly. The entire process was a pleasant one, and they went above and beyond to accomodate my desires. I would recommend this dealreship to anyone who's looking or serious about buying. More