Casey BMW
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,705 reviews
Great experience. The facilities were clean, well organized, and what I expected from a BMW dealershiip. The sales staff was professional and curtious. Would return for future business. organized, and what I expected from a BMW dealershiip. The sales staff was professional and curtious. Would return for future business. More
Dan was very helpful throughout the process. He even followed up with a call after we purchased the vehicle to ensure our satisfaction. It was a pleasurable experience that did not feel like we were be followed up with a call after we purchased the vehicle to ensure our satisfaction. It was a pleasurable experience that did not feel like we were being pressured on all sides to purchase. We were made to feel that the final decision was (always) ours and they (Dan) provided the information we needed to make that decision. We love our new vehicle!! More
Ryan Thomas went the extra mile with me during the purchase of my current BMW. This is my third BMW but I must say the most enjoyable experience to date. Ryan actively listened the items that I deeme purchase of my current BMW. This is my third BMW but I must say the most enjoyable experience to date. Ryan actively listened the items that I deemed important in my next BMW and I believe placed me in exactly the correct vehicle. He acted very quickly to resolve an issue that I had experienced with the service department in the past and corrected a situation that I did not think could be resolved. Kudos to Ryan for his excellence, his work ethic and for being one of the sharpest Sales Associate I have ever encountered. Jimmy worked seamlessly to put together the deal and Dan (this was my second opportunity to work with Dan) and again was informative and extremely efficient with all the DMV red tape and contractual paperwork. Thank-you to the Ultimate Driving Machine TEAM! Special thanks to Ryan for hanging in there with me!! More
Our overall experience with Casey BMW, and our client advisor, Sammie Buckhanon, has been stellar. Sammie is very patient, friendly, and knowledgeable. He worked with us, and made us feel like family. We advisor, Sammie Buckhanon, has been stellar. Sammie is very patient, friendly, and knowledgeable. He worked with us, and made us feel like family. We bought a 2012 X3 28i, and feel we were given a fair price. No games, no pressure. We definitely recommend Casey BMW, and Sammie in particular!! More
First time purchasing a BMW, the process was smooth. Mr. Heath was extremely helpful and answered all questions that I had. I would definitely recommend this dealership to anyone interested in purchasing a Heath was extremely helpful and answered all questions that I had. I would definitely recommend this dealership to anyone interested in purchasing a new car. More
Our experience could not have been better. Dan, our sales person, was informatative, intuitive and friendly. We were thinking of buying a used BMW elsewhere, but were so impressed with the customer service person, was informatative, intuitive and friendly. We were thinking of buying a used BMW elsewhere, but were so impressed with the customer service and atmosphere at Casey BMW, we wanted to do business with them and ended up purchasing a new vehicle. More
Lloyd Howell was a pleasure to do business with. I have a busy schedule, and he accommodated me every step of the way. Whether it was phone calls or emails, he kept me informed of every step of the proces a busy schedule, and he accommodated me every step of the way. Whether it was phone calls or emails, he kept me informed of every step of the process. The whole staff was just as nice. When closing the deal, I got to speak with the manager and other sales people. It was a refreshing experience from beginning to end. Thanks Lloyd, and thanks Casey. More
Sam Buckhanon was extremely a joy to work with on this purchase of my new 740 Li BMW and I would highly recommend him as well as Casey BMW dealership to my friends & family just due to my overral experien purchase of my new 740 Li BMW and I would highly recommend him as well as Casey BMW dealership to my friends & family just due to my overral experience! More
I am very very pleased and impressed with the quality of service and helpfulness of the salesperson I worked with. I have given these ratings because I want other customers to be referred to the same sales service and helpfulness of the salesperson I worked with. I have given these ratings because I want other customers to be referred to the same salesperson and dealership so that their car buying experience can be as satisfying as it was for me! More
I am not a big fan of Car Dealerships, but there was something different about this one. I called ahead to make sure they had a used car that I saw online and they assured me it was there. When my wif something different about this one. I called ahead to make sure they had a used car that I saw online and they assured me it was there. When my wife and I arrived, Ryan Thomas meet us as I was getting out of the car and let me know that they were finishing up cleaning the car I was interested in. The entire time I felt comfortable as if I was just another one of the guys at the dealership and never felt like I was pressured into anything. Everyone I dealt with from Ryan to the managers were very pleasant and after finding a common ground on the price, I was able to leave that day in a timely matter with my new car. If I was staying in the area, I would go back when my wife and I wanted another car. More