Casey BMW

I BET NONE OF YOU GUYS ARE AS HAPPY WITH THIS DEALER AS I AM!!!! MAY 21, 2012 I WALKED INTO THIS DEALERSHIP AT 8:55PM, EXACTLY "5 MINUTES" BEFORE CLOSING!! PRETTY LATE, BUT THE CUSTOMER SERVICE WAS SO ALIVE! AM!!!! MAY 21, 2012 I WALKED INTO THIS DEALERSHIP AT 8:55PM, EXACTLY "5 MINUTES" BEFORE CLOSING!! PRETTY LATE, BUT THE CUSTOMER SERVICE WAS SO ALIVE!! I SAT DOWN WITH LLOYD, THE SALES MANAGER, AND WE CUSTOM BUILT MY NEW 2013 BMW X6 ONLINE. MY CAR WAS ORDERED THAT NIGHT WITH A SCHEDULED TIME TO GO INTO PRODUCTION THE 3RD WEEK IN JUNE, WHICH IS NEXT WEEK.. WHY AM I WRITING MY REVIEW TODAY YOU WONDER???? BECAUSE LLOYD AND RYAN ARE SO DINOMITE THAT THEIR PERSISTENCE GOT MY CAR INTO PRODUCTION, SHIPPED, AND ON THEIR LOT WAITING FOR ME IN "20 BUSINESS DAYS"!!!! THE AVERAGE PRODUCTION ON THIS CAR ALONE ON THE ASSEMBLY LINE IS ALMOST THIS LONG!!! BOY AM I AMAZED BY THE HARD WORK AND TIME THESE 2 GUYS PUT INTO SEEING THEIR CUSTOMERS SMILE! NOT ONLY DID MY CAR ARRIVE EARLY, BUT A FEW OTHER CARS ORDERED BOTH BEFORE AND AFTER MINES DID TOO!! LIKE ME, I AM "POSITIVE" THOSE CUSTOMERS ARE AMAZED AS WELL. I JOINED XBIMMERS FORUM AND READ THE BLOGS AND POSTS ABOUT THE BMW X6 PRODUCTION AND HAD LITTLE TO NO FAITH THAT MY CAR WOULD BE IN MY DRIVEWAY BY THE END OF THE MONTH.. ITS BARELY THE MIDDLE OF THE MONTH AND MY CAR IS PARKED OUT FRONT! IT WAS SO AMAZING BECAUSE I HAD RECEIVED A PHONE CALL FROM LLOYD ASKING ME TO COME IN AND DISCUSS MY FINANCE OPTIONS AHEAD OF TIME SO THAT IN JULY WHEN I GOT MY CAR, THE PAPERWORK WOULD BE A BREEZE. YOU GUYS, I WENT INTO THIS DEALERSHIP EXPECTING BORING PAPERWORK.. RYAN GREETED ME AND TOOK ME ON A VIRTUAL TOUR OF THE ENTIRE SERVICE CENTER SO WHEN THE TIME CAME TO GET MY CAR SERVICED, I COULD TAKE ADVANTAGE OF THE GYM, LOANER CAR SERVICE, AND LOBBY.. WELL CHRISTMAS HAD CAME EARLY FOR ME THIS YEAR, BECAUSE WHEN WE RETURNED TO THE SHOWROOM, WHAT WAS SPARKING LIKE A BLUE DIAMOND IN THE MIDDLE OF THE SHOWROOM FLOOR???? MY CAR!!!!!!!!!!!! LLOYD'S PLEASURE CAME FROM SEEING THE LOOK ON MY FACE ONCE I REALIZED THAT MY CAR WAS REALLY THERE!! RYAN WAS PROBABLY HAPPIER THAN I WAS!! THIS WAS A LIFETIME EXPERIENCE!! NOTHING BUT GREAT THINGS HAPPENED EVERY TIME I WALKED INTO THIS DEALERSHIP! THE PHONE CALLS WERE 100% GOOD NEWS AND MUSIC TO MY EARS!! ALSO, LET ME JUST MENTION THAT IM 21 WITH GOOD CREDIT IN THE 700's, BUT I HAVE NEVER FINANCED ANY LARGE AMOUNT OF MONEY.. SO OF COURSE BMW FINANCE AGENCY'S INITIAL RESPONSE WAS "NO" WITHOUT HESITATION OR EVEN A COUNTEROFFER. LLOYD IS SOOOOOOOO AMAZING THAT HE TOLD ME THAT HE'D DO EVERYTHING IN HIS POWER TO HELP ME OUT, AND 2 DAYS LATER I RECEIVE A PHONE CALL.. FROM WHO??? "LLOYD"!! APPROVED WITH 3.99% INTEREST BABY!!! THIS IS DEFINITELY THE LOWEST INTEREST RATE I HAVE EVER OBTAINED ON ANYTHING! I HONESTLY THOUGHT THAT THIS GUY WAS KIDDING, UNTIL HE SAID "CONGRATULATIONS ON YOUR NEW CAR, WELCOME TO BMW!" NOW THATS A REAL DEALER!! I DIDNT KNOW IF I WAS JUST GETTING A NEW CAR OR A LIFETIME MEMBERSHIP INTO THE BMW FAMILY.. BUT IT DEFINITELY FEELS LIKE THE BEGINNING OF A LIFETIME SUPPORT SYSTEM. I RECEIVED REBATES AND DISCOUNTS I DIDNT EVEN KNOW THAT I WAS ELIGIBLE FOR!! OVER $3K IN SAVINGS! I ADDED THE FULL LED LIGHTS($1950) WITH THE ANTICIPATION TO PUT $2K MORE DOWN ON THE CAR, BUT LLOYD INFORMED ME THAT THEY WERE "$FREE.99" AFTER ALL OF MY REBATES AND DISCOUNTS!! AND THE REST OF MY SAVINGS WERE APPLIED TO THE BALANCE. I ALSO LEARNED A LOT FROM THESE GUYS EVERY STEP OF THE WAY AS FAR AS THE OPTIONS TO LEASE/OWN. LIKE I SAID, IM 21, SO I WAS CLUELESS AS TO WHAT LEASING WAS REALLY ABOUT ^_^ TEAM RYAN & TEAM LLOYD!!! GO VISIT THESE GUYS, THERES NO BMW DEALERSHIP LIKE CASEY!! IVE BEEN LOOKING AROUND IN MANY STATES SINCE FEBRUARY!! MOST DEALERSHIPS DID NOTHING BUT LOSE MY INTEREST BY THE MINUTE BECAUSE MOST BLEW SMOKE, BUT I PROMISE, YOU WONT FEEL PRESSURED TO BUY AT THIS DEALERSHIP!! IM "PERSONALLY" REFERRING YOU ALL TO RYAN! HE'S THE NEWEST GUY ON THE TEAM, AND HAS EXPERTISE AND PROFESSIONALISM AS IF HE'S DONE THIS FOREVER! THIS GUY IS DEFINITELY A FIRECRACKER!! LLOYD IS LIKE FIREWORKS!! THEY WORK WONDERFULLY TOGEHTER TO MAKE SURE THEIR CUSTOMERS GET THE LOWEST INTEREST RATES! AND THEY DONT RUSH A SALE FOR A QUICK BUCK LIKE MOST! THEY REALLY CARE ABOUT US!! IM "NEVER" SHOPPING AT ANY OTHER BMW, EVEN IF IT MEANS TRAVELING! BMW HAS SO MANY PERKS, I WOULDNT BE SURPRISED IF THEY COVERED TRAVEL EXPENSES! LOL, IF THEY DONT, IM SURE I JUST STARTED SOMETHING! ^_^ THANKS SO MUCH CASEY BMW, IM A CUSTOMER FOR LIFE! WELL... AS LONG AS YOU KEEP SHOWERING ME WITH LOW INTEREST RATES!! LOL More

Stopped at Casey BMW to test drive a new 528I. We met Dan Williams in the parking lot and he gave us a car to drive. We appreciated being able to test drive the car without the salesman sitting in the b Dan Williams in the parking lot and he gave us a car to drive. We appreciated being able to test drive the car without the salesman sitting in the back sit. After the test drive, we told Dan we were thinking it over and would get back with him. Dan called once for a follow up. We were pleased we were not being bugged every other day. Two weeks later we emailed Dan for the selling price of the car. We negotiated by email for a very smooth, stress-free buying experience. This is our second BMW purchased from Casey. More

I recently purchased a very low mileage used Lexus ISF and drove it home. Soon after driving it the following day, I noticed that the brakes were squeaking. Being that the ISF is a true performance car and drove it home. Soon after driving it the following day, I noticed that the brakes were squeaking. Being that the ISF is a true performance car with a 6 Piston and 2 Piston brake setup all factory, I thought it may just be wearing in. After I took a look at the brakes myself, I noticed that the wear indicator was already touching the brake rotors. I did mention this to Paul as well as their Finance individual. He spoke with one of the GM's or superiors at the dealership and they agreed to take care of the problem being that I just purchased the vehicle. I was told to schedule a service appointment to which I did. I dropped the car off at 8am last Friday and get a call at 3pm the same day stating that the brake pads "met their minimal requirements" before they needed to be changed and "they will continue to squeak". So now I am driving around with 30-day tags and brakes that squeak at every stop. This is very poor customer service in my opinion. I have purchased over 20+ cars and also recently purchased a new Passat TDI from Casey VW with no problem. Casey BMW on the other hand has lost my business entirely. More

The saga continues...on my other post, my "certified The saga continues...on my other post, my "certified pre-owned" car turned out to be down 2.5 quarts of oil upon delivery, a condition I noticed The saga continues...on my other post, my "certified pre-owned" car turned out to be down 2.5 quarts of oil upon delivery, a condition I noticed the first time I tried to drive it to work and the oil light came on. Casey's solution was to reimburse me for the Jiffy Lube oil change I was forced to make, and offered no other adjustment. The next problem was a whisteling sound at highway speeds; I had another BMW dealer check it out and they said the windshield had been improperly replaced - not mentioned on the CarFax statement Casey provided me at purchase, and that to fix it would lay the car up for several days. Next crisis was on my first long distance drive, a work trip to Penn State. Right after I passed the "Welcome to the Wilds of Pennslyvannia" billboard, the Service Engine light came on. Luckily, I was able to find a BMW dealer in State College, and they said there had been a service bulletin on the solenoid in this model, which Casey had somehow missed while inspecting my "certified pre-owned" BMW. Lastly, now that the overpowering stench of "new car smell" spray has worn off, I know why they had used it - the previous owner was a smoker, which is what the interior smells like now. In conclusion, if there is a used-car dealer trick or maintenance shortcut they missed, it wasn't for lack of trying. More

The new SUV I ordered came is with everything perfect. Wayne Heath was meticulous on every detail. He spent many hours making sure everything was correct before I arrived. This is the second car I bough Wayne Heath was meticulous on every detail. He spent many hours making sure everything was correct before I arrived. This is the second car I bought from Casey through Wayne Heath. He is a true professional. More

My over all visit was great. Both sails reps where helpful and very friendly. All my questions were answered and quickly. The over all sails process could be a little quicker. I do look forward to helpful and very friendly. All my questions were answered and quickly. The over all sails process could be a little quicker. I do look forward to working with Casey BMW. More

After talking over to Mr. Buckhannon over the telephone, I knew I wanted to do business with this dealership. I was highly pleased with the service I received. Everyone were very polite, helpful, and pati I knew I wanted to do business with this dealership. I was highly pleased with the service I received. Everyone were very polite, helpful, and patient. When I saw my car in the showroom, it was breathtaking. The car is beautiful and it drives great, I could not have made a better choice. Mr. Buckhannon took his time to go over the paperwork with me, I did not feel as though anything was being pushed upon me. He gave my son some training on the car and set up some of the options on the vehicle. Mr. Buckhannon assured me that when I made the trip from North Caroline to Virginia that I would not be disappointed and he was absolutely correct! I would definitely make the trip again and I would recommend others to do the same. This was one of my best car buying experiences. Keep up the great work guys!!! Thank you for my Ultimate Driving Machine. Evelyn Durham, NC More

Ryan Thomas and Casey BMW provided me with a very courteous and thorough car buying experience. This is my first bimmer and I researched it extensively through multiple test drives, comparisons with courteous and thorough car buying experience. This is my first bimmer and I researched it extensively through multiple test drives, comparisons with competitors, and internet research. Ryan not only answered my questions quickly and enabled an extended test drive in as close a car to my desires as possible, he followed up by helping build a custom configuration leveraging BMW's corporate website and dealer tools. The finance office matched my target price and even helped increase my purchase incentive after I had placed my order. I have no experience with the service center beyond a dealership tour, so I have not reviewed that area. I knew what I wanted and Ryan and Casey BMW enabled me to confirm my desires and turn them into aluminum, steel, leather, and paint. More

As a first time BMW buyer, I needed a bit of guidance. I had the basic idea of what I wanted out of the car and Sammie Buckhanon definitely helped me find the right fit for me. I am very pleased with my 335 had the basic idea of what I wanted out of the car and Sammie Buckhanon definitely helped me find the right fit for me. I am very pleased with my 335i, and foresee being a part of the BMW family for some time to come. More

Sammie is a professional, courteous & knowledgeable salesman. I would definitely recommend him to others. He let the cars sell themselves. Not pushy at all. Took in everything I asked for and got me salesman. I would definitely recommend him to others. He let the cars sell themselves. Not pushy at all. Took in everything I asked for and got me the best fit. I came in looking for a used car, left with a new one all in my price range. Thanks to Lloyd for working those numbers, great job guys. Paul & Melina More