Casey BMW | Page 162

Duncan took time to teach me how to "use" all the features/options of my new vehicle. Duncan was enthusiastic about the BMW product and experience. Everyone that I met during the car buying pro the features/options of my new vehicle. Duncan was enthusiastic about the BMW product and experience. Everyone that I met during the car buying process was polite, professional, and willing to take the time that I needed at my pace. More

As i was making my decision on whether to purchase my 650i, the staff and Mr. Lambert in particular was extremely helpful. Everything about the dealership, Mr. Lambert's presentation and the overall BMW 650i, the staff and Mr. Lambert in particular was extremely helpful. Everything about the dealership, Mr. Lambert's presentation and the overall BMW experience in general was urging me to purchase. The purchase price did not grab me as a great deal, but was in line with comparable fair market value. More

I appreciated the immediate response to my inquiry made at the BMW web site by Ryan Thomas. He set me up with an appointment to come in and look at the 5 series. He was polite, patient, and knowledgable, at the BMW web site by Ryan Thomas. He set me up with an appointment to come in and look at the 5 series. He was polite, patient, and knowledgable, answered all my questions, took alot of time familarizing both me and my husband with the car. He did a great job getting me the exact vehicle I wanted. At no time did I feel I was being pressured to make a quick decision. I had a great car shopping experience and I would absolutely recommend this dealership to my friends and family. More

Duncan was very knowledgeable and friendly and kept us well informed throughout the process. I would definitely recommend him to anyone I know who's looking for a new car. well informed throughout the process. I would definitely recommend him to anyone I know who's looking for a new car. More

My overall experience with Casey BWM was exceptional from sales to financing. My situation provided a welcomed challenge for this team as they worked hard and delivered satisfying results. The end result sales to financing. My situation provided a welcomed challenge for this team as they worked hard and delivered satisfying results. The end results, I received a good price from my trade-in and an amazing price for the vehicle purchased...impressive family at Casey BMW. More

I really enjoyed working with Forrest Baily at Casey BMW. Before I traveled to Newport News to visit the dealership I spoke with Forrest over the phone numerous times about vehicles, financing and availabili Before I traveled to Newport News to visit the dealership I spoke with Forrest over the phone numerous times about vehicles, financing and availability. He carefully listened to what I was looking for and found the perfect X5 for me! He made the buying experience easy and enjoyable. I would highly recommend Forrest Baily at Casey BMW to anyone considering purchasing a BMW. More

I recently purchased a 2012 BMW 528I from Casey BMW. The total overall experience was simply outstanding, My salesman was Ryan Thomas, who from the time we stepped onto the lot was nothing less than outsta total overall experience was simply outstanding, My salesman was Ryan Thomas, who from the time we stepped onto the lot was nothing less than outstanding. He was very knowledgeable of the vehicles, and was able to answer all of our questions. Ryan was very personable, willing to ensure that we test drove any vehicle we needed to make a sound decision with our purchase. After such a great experience with Ryan and Casey BMW, I knew the time was right to buy my first BMW after 17 years of waiting and visiting several other dealerships in the past. The Casey team made sure that everything was all lined up when it was time to get my vehicle which made my pick up time seamless. We and if I decide to buy a newer BMW, I will definitely be looking to go to Casey BMW and finding who I consider my BMW salesman, Ryan Thomas. More

Casey employees are a well-oiled machine! The Team Leader, Duncan Sullivan, did an outstanding job in listening to what I was looking for and finding the right car for me. His knowledge of the product Leader, Duncan Sullivan, did an outstanding job in listening to what I was looking for and finding the right car for me. His knowledge of the product and the specific vehicles on the lot was impressive. He was pleasant to work with and followed up when appropriate without being over bearing. The level of customer service was outstanding. All the employees I interacted with made me feel appreciated and valued as a customer. The BMW product sells itself and the value added Casey Team makes Duncan Sullivan and the entire Casey Dealership a 10!! More

Ryan made the sale because he listen to my needs, There was no pressure to buy, he just demonstrated what Casey BMW had to offer. He let me the customer make the decision. was no pressure to buy, he just demonstrated what Casey BMW had to offer. He let me the customer make the decision. More

I called the dealership earlier in the day to talk with a saleman regarding a new BMW we were interested in. I spoke with Lloyd Lambert and gave him information regarding the packages and model we were inte saleman regarding a new BMW we were interested in. I spoke with Lloyd Lambert and gave him information regarding the packages and model we were interested in. I told Lloyd we would be in later in the afternoon so he got right to work searching for lthe vehicle we wanted. He keep me informed all afternoon by text so when we came arrived in the afternoon he had already done all the leg work. He was so kind, knowledgeable and informative regarding the BMW. I have purchased many cars in my time because I really enjoy different vehicles and this experience has been the best to date. Thanks Lloyd Lambert, keep up the good work. More