Casey BMW
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Regarding Dan-No pressure, quick, accomodating and very nice. The follow-up is excellent. I would highly recommend Dan and Casey BMW.I was comparing the exact car at two different dealerships and chose Cas nice. The follow-up is excellent. I would highly recommend Dan and Casey BMW.I was comparing the exact car at two different dealerships and chose Casey because of Dan. I typically hate buying cars, but it was a pleasure. I was given a tour of the service area and it is top notch. More
We just purchased a 2011 BMW from the greatest sales associate we have encountered from Casey BMW Newport News. We have purchased many vehicles in the past and actually were looking to purchase a 2012 L associate we have encountered from Casey BMW Newport News. We have purchased many vehicles in the past and actually were looking to purchase a 2012 Lexus GS. After meeting Sammie from Casey BMW in Newport News, all I can say is that the GS became history. Sammie our client advisor made our first BMW experience awesome. He was friendly, personable and honorable. He made the experience pressure free. There was no haggling or hassle. What they promised they delivered. I am not always the easiest customer to deal with. I am very demanding. Sammie never broke a sweat. He is a man of great character. BMW should be honored to have such an awesome client advisor on their team. We went into BMW to purchase a car and came out with a friend. Thank you Sammie for a great buying experience. More
I have purchased several new vehicles all different types and brands. This was the first time in a BMW dealership. I will now go nowhere else, unless Lloyd Howell is there! Our visit was very relaxed and re and brands. This was the first time in a BMW dealership. I will now go nowhere else, unless Lloyd Howell is there! Our visit was very relaxed and rewarding. I came in with certain "must haves" and ideas. Lloyd worked with me to get the most for my money and desires. He took his time showing my husband and I the different options and styles, pros and cons to fit our needs. No pressure or pushing, which is very unusual from my past experiences! I felt very comfortable sitting and talking to him and reviewing the products available. I finally decided to buy a used 2009 BMW Z4 and am totally satisfied with it! I have my head set on a new 2012 and was worried about "unknown issues". Lloyd explained the BMW warranty and service, along with the Casey Service Team to take care of their customers. Well not only am I a customer, but feel like Lloyd is part of the family! Thank you very much Lloyd, you have made a BMW owner and customer for life. Shawn & Trip Felts More
Lloyd was very friendly and was waiting for me upon my arrival at the dealership. My paperwork was ready and he was respectful of my time. I was showed around the entire dealership and I was very impresse arrival at the dealership. My paperwork was ready and he was respectful of my time. I was showed around the entire dealership and I was very impressed,they even have a fitness room that customers can use! More
Sammie was very friendly and knowledgeable. There was no pressure during the selection process. Sammie took me through the paper processing at a fast pace. He made sure all of the t's were crossed and i's d pressure during the selection process. Sammie took me through the paper processing at a fast pace. He made sure all of the t's were crossed and i's dotted. He was very proficent and courteous my entire visit. More
Lloyd Howell responded to my Internet inquiry promptly and courteously, was respectfully persistent in encouraging my spouse and me to visit, discussed the advantages and disadvantages of a vehicle we wer and courteously, was respectfully persistent in encouraging my spouse and me to visit, discussed the advantages and disadvantages of a vehicle we were considering and arranged for a test drive of a one-owner, low-mileage, absolutely spotless recently traded vehicle that was more appropriate for our neeeds and with which Lloyd was personally familiar. We are very pleasd with our purchase, the informative, low-pressure manner in which we were helped, and would recommend automobile shoppers visit Casey BMW to view their inventory of "select" vehicles. More
Sales person was knowledgeable about BMW products and was very helpful in locating the vehicle we wanted. Overall, there was a friendly atmosphere in the dealership which made for a pleasant experience. very helpful in locating the vehicle we wanted. Overall, there was a friendly atmosphere in the dealership which made for a pleasant experience. More
Lloyd was very professional and easy to work with. He provided to us quality service without hassles and pressures. He gained my trust right from the start and established and maitained good working rela provided to us quality service without hassles and pressures. He gained my trust right from the start and established and maitained good working relationship until the end. I would definitely come back to him in the future. More
Mr. Buckanon is a stellar salesman, making me feel very comfortable and was extremely helpful throughout the sales process. I would recommend anyone looking for a new or used BMW to ask for him by name! comfortable and was extremely helpful throughout the sales process. I would recommend anyone looking for a new or used BMW to ask for him by name! The only suggestion I'd make to improve the process is the contract preparation. We had agreed on sales price and my trade-in value, and I was not taking out a loan for the purchase, so I thought we were about done; however, at that point the salesman and I had to sit in the lounge for an hour (on Superbowl Sunday, which msde it seem much longer) until I was able to sign the contract and leave. Perhaps improved resourcing of this function would help eliminate the bottleneck. The other function I'd question is the service department. When I received the car two days later, I was told all fluids had been topped off. However, the first time I drove the car, to work the next morning, the oil indicator came on. I added half a quart and it went off, but out of curiosity I checked the washer fluid and it took almost a full gallon to top it off. I have to conclude that service was not performed. More
I was in the dealership to have some service work done and had not intended to buy a car. I struck up a conversation with Sammie and after hearing what kind of car I had been driving and for how long, he and had not intended to buy a car. I struck up a conversation with Sammie and after hearing what kind of car I had been driving and for how long, he mentioned they had a great deal that he thought I might like. I felt it was a great deal, but didn't have time to follow up at that moment. He followed up with complete information by the next business day, arranged to have a trade-in appraisal for my car, and generally took care of all the details to get the deal done quickly and without a lot of haggling and games you sometimes experience with car salesmen. He was knowledgeable about the product, sincere and straight forward in listening and responding to my concerns, and he found a way to help me get the deal done when we had a glitch on the trade-in negotiation. In short, it was the least painless, quickest car purchase transaction I've had. Sammie is as likeable a guy as he is a good BMW salesman. I highly recommend him to anyone looking to purchase a BMW. More