Casey BMW

On Monday, 1 Oct 2012, I had the pleasure of purchasing my second BMW from the Casey BMW Dealership in Newport News. I knew from the moment my husband and I arrived on the lot Saturday evening, 29 Sept, my second BMW from the Casey BMW Dealership in Newport News. I knew from the moment my husband and I arrived on the lot Saturday evening, 29 Sept, that this purchase was going to be different from any vehicle purchase I've made before. This feeling rang true as my future client executive, Mr. Duncan Sullivan and my family walked toward each other. At first impression, he was knowledgeable, thorough, and most importantly, he treated us with dignity and respect, making us feel valued. He listened intently to us as we conveyed our needs and he immediately discussed our options for our next purchase and we felt that he really cared, not just about the sale, but that he truly believed in the BMW legacy and that we deserved to continue to experience the Bavarian Motor Works driving experience. My outstanding experience with Duncan continued on through 1 Oct when I was finally available to close the sale. Bottom line: This experience sets the bar for all future vehicle purchases. I've told anyone that will listen that if they don't leave the dealership feeling like an extended family member and proud of it, then, they definitely weren't at Casey and certainly didn't not receive a client executive such as Duncan Sullivan. He represents the platinum standard in sales and i want everyone to know it. Thank you, Mr. Sullivan for all of your help. I had a great time! Sincerely, Rashelle Taylor More

Very please with my experience so far. Dan Williams and Jimmy the sales manager bent over backwards to make sure I was satisfied. I just took delivery of my new X5 i50 and was able to sign and drive off t Jimmy the sales manager bent over backwards to make sure I was satisfied. I just took delivery of my new X5 i50 and was able to sign and drive off the lot within 1 hour of arrival to pick up my new SAV. An all time record! These guys are great! More

A customer's happiness is number 1 at Casey BMW. If anyone in the free world wants a salesman that is very professional and laid back then go see Dan Williams. Once you start talking to him you feel as anyone in the free world wants a salesman that is very professional and laid back then go see Dan Williams. Once you start talking to him you feel as if you've known him all your life. You don't feel like he's a salesman trying to push a car on you but a friend helping you buy a car. And if Art Casey reads this; don't make him wear a tie! More

After purchasing my second BMW from Casey. I must say my last experience was very enjoyable. Joseph Hargrave assisted me with purchasing my second 3 series BMW. Jeseph paid close attention to my wants and n last experience was very enjoyable. Joseph Hargrave assisted me with purchasing my second 3 series BMW. Jeseph paid close attention to my wants and needs, assuring that the vehicle was equipped with what I was requesting of it. Joseph answered all my questions concerning the vehicle and returning my countless number of phone calls. Joseph assured that I was comfortable with the upgraded technology of the vehicle. Joseph Hargrave is extremely hard working, consistent, dedicated, detail oriented and reliable. It was a pleasure working with Joseph. 2 Thumbs up and a smile for Joseph. Thank you, Linda Roye More

I had a wonderful experience at Casey BMW. From the moment I walked in the door, my sales associate, Sammie Buckhannon, was friendly, helpful and the consummate professional. He made sure that I found moment I walked in the door, my sales associate, Sammie Buckhannon, was friendly, helpful and the consummate professional. He made sure that I found the right car and took my preferences into consideration when recommending vehicles. I also found that the entire staff of Casey BMW went out of their way to ensure I was satisfied with my buying experience, even after I had purchased my car. I would highly recommend Casey BMW to anyone who is interested in buying a new or used BMW! More

I live in Fredericksburg and was looking for a 2008 Lexus LS 460 L. I found one at Casey BMW and started a phone conversation with Demetra, went back and forth for a couple of days. She was exceptionally p LS 460 L. I found one at Casey BMW and started a phone conversation with Demetra, went back and forth for a couple of days. She was exceptionally pleasant and friendly and wanted to accommodate me if she could. Of course, since she was a sales person I was expecting that. I decided to drive down to see the car on my day off. She bent over backwards to take care of me. She was a newer sales woman but made a great effort. They also suggested I drive a BMW 750i L (2007). It was a very nice car, but I really liked the Lexus. We came to a very good compromise on the price and they also replaced the windshield which had a small crack in it. I was happy with our negotiation and it was not high pressured. They realized what I was willing to pay and I knew they needed to make a profit. Because the windshield needed to be replaced I could not take the car. A few days later Demetra wanted to drive the car up to me on her day off. It was pristine. She and the dealership went out of their way to do right by this deal. It was a pleasure to work with her, Jimme, Lloyd and the rest of the team at Casey BMW. More

Dan was very helpful and always answered my questions. He checked with me after I got home with the car to make sure I understood how to use all the features. I feel confident that if I have questions in t checked with me after I got home with the car to make sure I understood how to use all the features. I feel confident that if I have questions in the future he will assist me or direct me to the right person . More

Outstanding individual, truly devoted to assisting customers and satisfying their vehicle needs/request. I am definitely pleased with my purchase. Thank you Casey BMW, see you real soon! customers and satisfying their vehicle needs/request. I am definitely pleased with my purchase. Thank you Casey BMW, see you real soon! More

I was very pleased with the service I was given in purchasing my vehicle. The salesperson was friendly and kind. He answered all of my questions. I would recommend this dealership to other potential b purchasing my vehicle. The salesperson was friendly and kind. He answered all of my questions. I would recommend this dealership to other potential buyers. More

The friendly ness an the euthisiam that he had mad me want to buy a car an only will go their to buy a bmw want to buy a car an only will go their to buy a bmw More