Casey BMW

My husband and I were both very impressed with the Casey dealership. Their friendliness and great service quickly won us over. Duncan was amazing. His no pressure sales approach was just what we were lookin dealership. Their friendliness and great service quickly won us over. Duncan was amazing. His no pressure sales approach was just what we were looking for. We will come back again and again! More

The decision to spend >$40,000 on a car is not one that I wanted to be hurried or feel pressured to make before I gathered as many inputs as I could. Christina was very patient and most helpful during that I wanted to be hurried or feel pressured to make before I gathered as many inputs as I could. Christina was very patient and most helpful during each of my 3 visits and even arranged for an overnight test drive to better appreciate the car. She had the day off when I made the offer that was accepted thanks to Rob Collins. Rob got all of the purchase paperwork prepared and delivery was prompt and painless. Despite being a BMW dealership both Christina and Rob took the time to learn Mercedes Benz functionality to more than adequately address every one of my questions. Casey BMW has done well hiring both new sales personnel whom I personally recommend without any reservation. More

Wayne Heath was extremely helpful and really was working for us "The Customer" Had a little trouble with some DMV paperwork which made our time there last a little longer than needed. Overall had a "Great for us "The Customer" Had a little trouble with some DMV paperwork which made our time there last a little longer than needed. Overall had a "Great Experience" More

Mr.Collins very friendly and experience in his field and yes, i would recommended my family and friends to Mr.Rob Collins.In the future yes,i would want him to assist in my next purchase{vehicle}. yes, i would recommended my family and friends to Mr.Rob Collins.In the future yes,i would want him to assist in my next purchase{vehicle}. More

I live out of town and I was able to work with Joe and Lloyd to find the car I want. They spent countless hours working with me to be sure that I was satisfied all the way around. Definitely recommend Ca Lloyd to find the car I want. They spent countless hours working with me to be sure that I was satisfied all the way around. Definitely recommend Casey BMW. More

Overall I had a great experience at Casey BMW. My client adviser was very knowledge and courteous. Store was clean and had a descent inventory. adviser was very knowledge and courteous. Store was clean and had a descent inventory. More

Duncan Sullivan was friendly and was very knowledgable about the car buying process. His attitude and low pressure tactics made us feel very comfortable. The dealership as a whole went out of the way to about the car buying process. His attitude and low pressure tactics made us feel very comfortable. The dealership as a whole went out of the way to assist us in registering our car in my home state. Financing was simple and painless. I spoke with other salesmen in the Casey Auto Group but none were as nice, knowledgable, and eager to help as those gentlmen at Casey BMW. Additionally, Mike Bullis (I hope I spell that correctly), a service manager at Casey BMW also went out of his way to assist us. Casey BMW is a great example of customer service that all dealerships should strive to match. More

We let Rob know that we were interested in purchasing a preowned vehicle but didn't have much time to search for ourselves... He kept a look out for us and called whenever something matched our needs. In preowned vehicle but didn't have much time to search for ourselves... He kept a look out for us and called whenever something matched our needs. In just a couple of weeks, we were in our new Honda CRV and love it!! Thank you! More

I wanted to share my experience with Joe Hargrave who assisted me. Initially I went with a friend to pick up her new vehicle, I have been driving a BMW for the past three years and Casey BMW is the best assisted me. Initially I went with a friend to pick up her new vehicle, I have been driving a BMW for the past three years and Casey BMW is the best. I have played with the idea of going to a smaller BMW but have put it of. My friend had the best experience with Joe and introduced us. Joe has 26 years with BMW and it shows, he knows his cars. I ended up purchasing a newer model used car, Joe was very patient as I knew I wanted to make a change yet did not want to loose any of the perks my current car offered. I am spoiled and have no problem admitting it. The entire experience was wonderful, no high pressure tactics we have all experience with other dealers. If you are looking to purchases a BMW in Newport News, VA, go to Casey and ask for Joe Hargrave he will take good care of you, he is the best!! More

A funny thing happened to me while waiting for my car to get serviced. As usual, my wife, Paulette and I always grab a cup of coffee and visit Wayne Heath if he is not busy with a client. We met Wayne and get serviced. As usual, my wife, Paulette and I always grab a cup of coffee and visit Wayne Heath if he is not busy with a client. We met Wayne and then I started asking questions about the convertible Z4 which led us to checking them out as well as other convertibles. Well, when my service was completed on my 335i, we were waiting for the new 2013 328i hardtop convertible to be prepared for delivery to us (go figure, hey?). Wayne makes purchasing a car so much fun. He is a no pressure guy and diligently worked with us to work within our budget. He is really good at explaining and showing you all the neat features of the cars. Then, to top it off we finished the purchase with Dan Deir. He explains the financing, optional insurance/protection options, and easily works you through the paperwork. He is also a pleasure to conduct business with and quite a professional! Both, Wayne and Dan, make going to Casey BMW fun; not only during a sale, but on repeated visits when we get service. We have purchased three BMWs from Casey BMW and currently have the new convertible and my wife's X3. I am 62 years old, purchased a bunch of cars, and have to say that this is the best dealership I have ever done business with. Dave H More