Casey BMW

My sales person was Demetra Marcotte. She was surprisingly attentive and anxious to serve me. There was no haggling involved in this purchase. I went in with a good idea of what I was willing t surprisingly attentive and anxious to serve me. There was no haggling involved in this purchase. I went in with a good idea of what I was willing to pay for my X1 and she made it happen. The car was a factory order and and arrived in a timely manner. Throughout the build process she kept me well-informed and all of my questions and concerns were answered to my satisfaction. When the time comes to buy another BMW I will return to Casey and ask for Demi! She just made the whole buying experience too easy...I'm spoiled now. More

Everyone we dealt with was very friendly, efficient and helpful. Did not feel pressured. Would definitely recommend this dealership. Traveled from Norfolk. Was well worth the trip. Thanks helpful. Did not feel pressured. Would definitely recommend this dealership. Traveled from Norfolk. Was well worth the trip. Thanks More

Dan, was excellent to work with. He possessed great customer service and listened to our needs and what we were looking for in our next car. I really want to thank the whole team Dan, Lloyd, Jay and Vi customer service and listened to our needs and what we were looking for in our next car. I really want to thank the whole team Dan, Lloyd, Jay and Victor for having a great smile on his face. All of this makes our experience a great one... More

Duncan was very helpful in finding me the exact car that I wanted. Kept in touch with me during the whole process to ensure that I knew what was going on. Found the car that I wanted at a different location I wanted. Kept in touch with me during the whole process to ensure that I knew what was going on. Found the car that I wanted at a different location and got it to the dealership. Easy process with no pain at all. Car buying made easy. Would definitely recommend Duncan and Casey BMW to anyone who is looking for a new car. More

Lloyd was very accommodating to my requests to view your certified pre-owned inventory. We had a enlightening conversation while inspecting the 3 series Beemers. He explained in thoughtful detail the differ certified pre-owned inventory. We had a enlightening conversation while inspecting the 3 series Beemers. He explained in thoughtful detail the differences in the models and what attributes increase the value and cost of the that particular car. My hats off to Lloyd. He did a great job for an initial impression. More

Very helpful very nice to deal with. Pushed very hard to get us a price that we could agree on. Highly recommended for any one get us a price that we could agree on. Highly recommended for any one More

Duncan did an excellent job. I communicated to him my goals and he did everything he could to meet them. Very good customer service and experience. Thanks very much. goals and he did everything he could to meet them. Very good customer service and experience. Thanks very much. More

Duncan Sullivan did a fantastic job showing me the car. He's very friendly and was extremely thorough with every part of the process. I felt very comfortable with every feature of the car when I left and He's very friendly and was extremely thorough with every part of the process. I felt very comfortable with every feature of the car when I left and have enjoyed the vehicle since. The entire dealership was pleasant to work with, but kudos to Duncan for his excellent customer service and knowledge. More

I HAD DAMAGED THE OUTSIDE SIDE MIRROR ON MY 325 2004 CONVERTIBLE , I DROVE THERE ON A SUNDAY TO "JUST" LOOK AT WHAT THEY MIGHT HAVE AS A TRADE=IN INSTEAD OF HAVING IT FIXED. i EXPLAINED i WANTED TO LO CONVERTIBLE , I DROVE THERE ON A SUNDAY TO "JUST" LOOK AT WHAT THEY MIGHT HAVE AS A TRADE=IN INSTEAD OF HAVING IT FIXED. i EXPLAINED i WANTED TO LOOK AT ANOTHER CONVERTIBLE LESS THAN 25,000 MILES. MINE WAS 83000 MILES. DUNCAN LISTENED TO MY CRITERIA AND THERE WAS A COLOR AND INTERIOR COLOR AND 26,000 MILE CAR I WANTED TO DRIVE. IT WAS THE ONE I DROVE AND THE ONE I BOUGHT. WE AGREED ON A PRICE THE FOLLOWING DAY AND I DROVE IT HOME. I PREVIOUSLY HAD SERVICE ON MY OTHER CAR SO I KNEW I WOULD BE WELL TAKEN CARE OF . HAD DUNCAN NOT LISTENED AND TRIED TO SHOW ME MANY CARS THE SALE WOULD NOT HAVE HAPPENED. More

My wife and I went into Casey BMW in hopes of getting a new car for her. We were immediately greeted by Duncan Sullivan and it was really a delight to work with him and everyone else on the staff. From t new car for her. We were immediately greeted by Duncan Sullivan and it was really a delight to work with him and everyone else on the staff. From the beginning, everything was handled very well and professionally. The only "not great" things would be that I had to find the car that we ended up leasing that was at another dealership. Once I found the car, Duncan and the staff did everything they could and got me the car I had found. Also, one thing that caught me a little off guard was the fact that my car didn't have any floor mats and they had none in stock so I had to order some. I asked if we could just take some from a car on the lot in the same color, and I was told we couldn't. I guess it didn't make any sense seeing how that last dealership just took the floor mats from my car. Lastly, there was some confusion as to the capabilities of the car I leased due to changes between model years that was not passed on to me prior. However, Duncan did a good job with us and I would definitely go back to Casey if given the opportunity. Just some things I think could have been done better. Thank you for the car and hopefully there will be no issues with it. More