Casey BMW

Overall I had a great experience at Casey BMW. My client adviser was very knowledge and courteous. Store was clean and had a descent inventory. adviser was very knowledge and courteous. Store was clean and had a descent inventory. More

Duncan Sullivan was friendly and was very knowledgable about the car buying process. His attitude and low pressure tactics made us feel very comfortable. The dealership as a whole went out of the way to about the car buying process. His attitude and low pressure tactics made us feel very comfortable. The dealership as a whole went out of the way to assist us in registering our car in my home state. Financing was simple and painless. I spoke with other salesmen in the Casey Auto Group but none were as nice, knowledgable, and eager to help as those gentlmen at Casey BMW. Additionally, Mike Bullis (I hope I spell that correctly), a service manager at Casey BMW also went out of his way to assist us. Casey BMW is a great example of customer service that all dealerships should strive to match. More

We let Rob know that we were interested in purchasing a preowned vehicle but didn't have much time to search for ourselves... He kept a look out for us and called whenever something matched our needs. In preowned vehicle but didn't have much time to search for ourselves... He kept a look out for us and called whenever something matched our needs. In just a couple of weeks, we were in our new Honda CRV and love it!! Thank you! More

I wanted to share my experience with Joe Hargrave who assisted me. Initially I went with a friend to pick up her new vehicle, I have been driving a BMW for the past three years and Casey BMW is the best assisted me. Initially I went with a friend to pick up her new vehicle, I have been driving a BMW for the past three years and Casey BMW is the best. I have played with the idea of going to a smaller BMW but have put it of. My friend had the best experience with Joe and introduced us. Joe has 26 years with BMW and it shows, he knows his cars. I ended up purchasing a newer model used car, Joe was very patient as I knew I wanted to make a change yet did not want to loose any of the perks my current car offered. I am spoiled and have no problem admitting it. The entire experience was wonderful, no high pressure tactics we have all experience with other dealers. If you are looking to purchases a BMW in Newport News, VA, go to Casey and ask for Joe Hargrave he will take good care of you, he is the best!! More

A funny thing happened to me while waiting for my car to get serviced. As usual, my wife, Paulette and I always grab a cup of coffee and visit Wayne Heath if he is not busy with a client. We met Wayne and get serviced. As usual, my wife, Paulette and I always grab a cup of coffee and visit Wayne Heath if he is not busy with a client. We met Wayne and then I started asking questions about the convertible Z4 which led us to checking them out as well as other convertibles. Well, when my service was completed on my 335i, we were waiting for the new 2013 328i hardtop convertible to be prepared for delivery to us (go figure, hey?). Wayne makes purchasing a car so much fun. He is a no pressure guy and diligently worked with us to work within our budget. He is really good at explaining and showing you all the neat features of the cars. Then, to top it off we finished the purchase with Dan Deir. He explains the financing, optional insurance/protection options, and easily works you through the paperwork. He is also a pleasure to conduct business with and quite a professional! Both, Wayne and Dan, make going to Casey BMW fun; not only during a sale, but on repeated visits when we get service. We have purchased three BMWs from Casey BMW and currently have the new convertible and my wife's X3. I am 62 years old, purchased a bunch of cars, and have to say that this is the best dealership I have ever done business with. Dave H More

Rob was fantastic. He called me about a few different used BMW's before I came in but they kept selling. He was very persistent but not pushy. Rob is extremely professional and knowledgeable about BMW's. used BMW's before I came in but they kept selling. He was very persistent but not pushy. Rob is extremely professional and knowledgeable about BMW's. I had concerns about the mileage but Rob put our minds at ease. Rob is an great asset for Casey BMW. I am now planning to return to Casey BMW soon to find a car for my wife. Thanks again for the great service and experience. We love our 530i!!! More

Duncan was very professional and friendly. He took the extra mile to accommodate our expectations and work us through a very important decision a lifetime investment. His knowledge on every issue we had extra mile to accommodate our expectations and work us through a very important decision a lifetime investment. His knowledge on every issue we had was outstanding. Thank you for the very smooth experience. More

Mr Forrest Bailey is a awesome salesman. He worked with me through it all. Very understanding and he will make it happen. Thanks a lot ! me through it all. Very understanding and he will make it happen. Thanks a lot ! More

This is my second BMW and I have only gone to Casey BMW for sales or service needs because they are totally awesome in their customer service, they are very honest and considerate of your time and needs. for sales or service needs because they are totally awesome in their customer service, they are very honest and considerate of your time and needs. I dont think I have ever worked with a better team of people at any other car dealership than the folks at Casey BMW. Wayne Heath is one the kindest, most honest people I know when it comes to helping meet your needs. The dealership is very very clean and everyone I have encountered either in person or on the phone is very respectful and professional. AWESOME JOB EVERYONE!!!!! Thank You Wayne for making this last experience a totally grand one!!! More

I just purchased a 2013 BMW 328i from Casey. Forrest Bailey was very knowledgable and extremely helpful in finding what I wanted. He took lots of time explaining everything. This is my second Casey BMW. Bailey was very knowledgable and extremely helpful in finding what I wanted. He took lots of time explaining everything. This is my second Casey BMW. Over the years I have always been very pleased with the Casey BMW service department and will continue to return with my new car for that excellent service I have received in all areas. Anita B More