Casey BMW | Page 153

Service of 2004 3 series BMW after minor accident Truly a sad experience from a frequent Casey customer. After a minor accident with a 3 series BMW we had the car towed to Casey BMW. Coolant was pou Truly a sad experience from a frequent Casey customer. After a minor accident with a 3 series BMW we had the car towed to Casey BMW. Coolant was pouring out of the radiator at the accident site but somehow the service rep, Mike Kline thought it would be a good idea to drive this vehicle down Jefferson Ave. to the Casey Collision center. Fortunately someone at the collision center alerted us to this. After many discussions with service managers and corporate managers - we were told the car was completed, and "fixed". No worries - we were told. Casey "assured" us that the car was repaired correctly & we should feel confident that our daughter could drive it 8 hours to college. Well - that was NOT THE CASE - it proceeded to have continual coolant system problems until it was correctly fixed at the BMW dealership in Greenville SC. Fortunately they correctly diagnosed further problems that should have been fixed by casey. Sure haven't heard a peep from Casey management either. Needless to say - Casey has lost a long time customer. More

Phenomenal Experience We bought our dream car from Casey BMW. Although it was a used car, Ford Mustang Shelby GT500, and not a BMW this was still one of the best car buyin We bought our dream car from Casey BMW. Although it was a used car, Ford Mustang Shelby GT500, and not a BMW this was still one of the best car buying experiences I've ever had. This dealership is top notch! Keep up the good work Rob and Ray. Thank You! More

Compassion and Service beyond normal circumstances I work for a combat unit on Fort Eustis and had turned my BMW in for service awhile back (months). Due to hardships and deployments i was not able to I work for a combat unit on Fort Eustis and had turned my BMW in for service awhile back (months). Due to hardships and deployments i was not able to get my vehicle immediately. Due to the patience and understanding of Mr. Mike Bullis and Mr. Culp, i was finally able to make the final payment and get my car back. I have never seen any dealership with the kind of patience and understanding the Casey BMW has, especially for the military. Thank you very much for your understanding and putting me back on the road with the ultimate driving machine. More

Hassle Free Purchase! Working with Duncan was an outstanding experience. He is very professional and let's the brand sell itself. It's that simple! There was no pressure a Working with Duncan was an outstanding experience. He is very professional and let's the brand sell itself. It's that simple! There was no pressure and he worked hard to get us through the purchasing process without any issues. I would refer Duncan to anyone looking at BMW's! More

Great Experience Mike was the most professional sales person I have ever dealt with. He worked with us when we were just looking and answered our questions without kno Mike was the most professional sales person I have ever dealt with. He worked with us when we were just looking and answered our questions without knowing if we were real buyers. Anyone looking for a great car and equally great sales expert need only contact Mike Russel at Casey BMW. More

Outstanding service and very happy with my new generation 3 series! This is my second car purchased from Casey BMW and I will be a customer for life! 3 series! This is my second car purchased from Casey BMW and I will be a customer for life! More

Very professional. Appreciated the "no pressure" approach Duncan was helpful and made my experience hassle-free. I saw the vehicle online, emailed him that I was interested. He contacted me back quickly and Duncan was helpful and made my experience hassle-free. I saw the vehicle online, emailed him that I was interested. He contacted me back quickly and had the vehicle ready when I came in to look at it and take a test drive. I appreciated that this transaction was handled with minimal "pressure" and the approach really was to let the vehicle sell itself to me rather than the dealer trying to sell me on it... I look forward to future transactions with them... More

Rob Collins is EXCELLENT. He is extremely knowledgeable about BMW, and its features and benefits by model. Rob is not a pressure salesperson, but works hard to ensure his customers are well informed. He about BMW, and its features and benefits by model. Rob is not a pressure salesperson, but works hard to ensure his customers are well informed. He is enthusiastic about BMW, and he professionally represents both his dealership and the BMW brand very well. More

I enjoyed working with Duncan. He was patient with me as I studied every feature of the car I was considering. After the purchase, Duncan thoroughly went over all features of my new car with expertise and I studied every feature of the car I was considering. After the purchase, Duncan thoroughly went over all features of my new car with expertise and detail. The overall experience at Casey was impressive. I've never been in and out of a business office so quickly and hassle free. The numbers I agreed on with Duncan were presented exactly as we discussed. I couldn't be happier in my new 435i. It's quite an amazing car. I'd recommend buying from Casey and especially working with Duncan. More

If it were not for Mike Russell, we would now be driving something other than a BMW X3 28i. His knowledge of the BMW product was simply amazing and his enthusiasm for the product was contagious. The test something other than a BMW X3 28i. His knowledge of the BMW product was simply amazing and his enthusiasm for the product was contagious. The test drive he provided showed us both his knowledge of the BMW, but also the BMW itself. I can trully say that I have never experienced such a great experience in purchasing a vehicle. My wife and I both felt as if we were the only customers at Casey BMW and everything was done to make us feel comfortable with the care buying experience. Even after the vehicle arrived from Spartanburg, Mike continued to provide outstanding service. The world needs more friendly people like Mike Russell. Al K More