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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,703 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,703 reviews

May 20, 2024

Great service and easy to understand walk theough! Everyone was welcoming and kind to myself and my family! More

by uptobat30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danisha Tisdom, Demetrius Hall Jr, Bill Gooden
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Jul 08, 2024 -

Casey BMW responded

It sounds like you had a wonderful experience at Casey BMW with great service and a welcoming atmosphere. If there's anything specific you'd like to share about your visit or if you have any questions, feel free to let me know!

May 19, 2024

Outstanding salesman, he was very kind and very respectful. Everything was great I will most definitely be back More

by Gwayne429630
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demetrius Hall Jr, Bill Gooden
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Jul 09, 2024 -

Casey BMW responded

It's wonderful to hear that you had such a positive experience with the salesman at Casey BMW. His kindness and respect clearly made a significant impact, and it's great to know that you plan to return. Such experiences truly highlight the dealership's commitment to excellent customer service.

May 19, 2024

My experience at Casey Dealership with Matt as my sales guy was top-notch. Matt's professionalism and customer service were exceptional, making the car-buying process smooth and stress-free. I highly recom More

by Nikki D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Jul 09, 2024 -

Casey BMW responded

It's great to hear that Matt provided such exceptional service at Casey BMW. His professionalism and customer service clearly made a significant difference in making your car-buying process smooth and stress-free. Your high recommendation and commendation for Matt are well-deserved, and it's fantastic to know you had a five-star experience.

May 17, 2024

Robin made the process of ending my lease and purchasing my BMW effortless. She has a great personality and is very concerned about the customer. She will do well here. More

by Zplasty6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Gilmore
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Jul 09, 2024 -

Casey BMW responded

It's fantastic to hear that Robin made the process of ending your lease and purchasing your BMW so effortless. Her great personality and customer-focused approach clearly made a positive impact. It's clear she is a valuable asset to Casey BMW and will continue to do well there.

May 17, 2024

My experience with Casey BMW, and specifically Alexxio Gonzalez, was fantastic. Alexxio was communicative, professional, and thorough. The entire process was done while I was living overseas and Alexxio m More

by TamaraG
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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May 17, 2024 -

Casey BMW responded

My experience with Casey BMW, and specifically with Alexxio Gonzalez, was exceptional. Alexxio demonstrated outstanding communication skills, professionalism, and thoroughness throughout the entire process. Despite my living overseas during the transaction, Alexxio made it remarkably easy to find a vehicle that met nearly all my desired specifications—99% of the features I wanted were included. Additionally, I received features I hadn't initially considered, which was a delightful surprise. The car pickup process was seamless. The staff at Casey BMW were welcoming and addressed any questions or concerns I had with care and attention. My only minor critique is that a big red ribbon on the car at pickup would have been a nice touch to enhance the experience. Nevertheless, I have absolutely no significant complaints. I highly recom

May 13, 2024

She was straight to the point and let me know what it is from the start! I like straight to the point! Very professional, courteous and polite! Great customer service! More

by fbmannin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scottinae Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Gilmore
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May 17, 2024 -

Casey BMW responded

Thank you for the review and thank you for choosing us

May 12, 2024

I had a fantastic experience at this dealership Allexio was friendly, knowledgeable, and went above and beyond to make sure I found the right car. The financing process was smooth and easy, and I never fel More

by damonwebster76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Casey BMW responded

I had a fantastic experience at Casey BMW. Alexxio was friendly, knowledgeable, and went above and beyond to ensure I found the right car. The financing process was smooth and easy, and I never felt pressured to make a decision. Alexxio's dedication to customer satisfaction and his expertise made the entire car-buying experience enjoyable and stress-free. I highly recommend Alexxio and Casey BMW for anyone in the market for a new vehicle.

May 11, 2024

It was a good experience! From finding the car online, to seeing it and then purchasing it. John was exemplary and the Staff was super friendly and receptive to any and all of More

by jacques.judd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Charnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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May 17, 2024 -

Casey BMW responded

I had a great experience at Casey BMW. From finding the car online to seeing it in person and finally purchasing it, the process was seamless. John was exemplary, and the staff was incredibly friendly and receptive to all my needs. Their professionalism and dedication made the car-buying experience enjoyable and stress-free. I highly recommend John and the team at Casey BMW.

May 07, 2024

Danisha is informative and pleasant to work with in closing the deal. Everything is straight forward and no hidden agenda. More

by Ana Torres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danisha Tisdom
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May 08, 2024 -

Casey BMW responded

It sounds like your experience working with Danisha has been positive and straightforward. It's always refreshing when things are transparent and there are no hidden agendas in business dealings. This kind of professionalism can make the process smoother and build trust between parties. If you have any specific questions or need further assistance, feel free to let me know!

May 06, 2024

I was welcomed to Casey's BME BY Danisha Tisdom, with big smile and welcoming professional attitude. I test drove an X1 with Danisha. I was impressed with her knowledge of the various options. She explained More

by Lreznicek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danisha Tisdom, Bill Gooden
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May 07, 2024 -

Casey BMW responded

It sounds like you had a positive experience at Casey's BMW with Danisha Tisdom. Her welcoming and professional attitude, coupled with her knowledge of the vehicle's features, made a lasting impression on you. It's great to hear that she was able to explain the technology in a way that left you feeling confident about your purchase. It's always valuable to encounter such exemplary service when making a significant decision like buying a vehicle. Danisha's approach certainly seems to have made a positive impact, and it's wonderful that you're enjoying your new X1. Your feedback highlights her as an asset to Casey's BMW, reflecting positively on the dealership's commitment to customer satisfaction.

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