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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,746 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,746 reviews

July 08, 2024

Robin was fantastic. I bought this vehicle remotely and she did a wonderful job of communicating with me along the way. Robin is knowledgable, efficient and very profe More

by ealarlington
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Gooden
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Jul 09, 2024 -

Casey BMW responded

It sounds like Robin provided exceptional service during your remote purchase at Casey BMW. Her effective communication, professionalism, and knowledge clearly made a positive impression. It's wonderful to hear you had such a great experience and would consider working with her again and recommending her to others.

July 06, 2024

Alexio’s customer service was top notch. He provided timely and accurate information that contributed to our purchase. More

by Nick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Jul 08, 2024 -

Casey BMW responded

Thank you for your feedback. We are thrilled to hear that Alexio's customer service exceeded your expectations. Providing timely and accurate information is a priority for us, and we're glad it contributed to your purchase decision. We appreciate your business and look forward to assisting you again in the future.

July 05, 2024

I love ms Sharonda she was so awesome and made my buying experience amazing she’s so wonderful I’m definitely look forward to working with her in the future wonderful team member!! More

by Naredkyrah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Casey BMW responded

Thank you for your kind words about Ms. Sharonda. We're delighted to hear that she made your buying experience so enjoyable and memorable. She is indeed a valuable member of our team, and we're pleased to know that you look forward to working with her again in the future. Your positive feedback is greatly appreciated, and we are excited to continue serving you.

July 05, 2024

Alex was professional & provided immediate responses to my questions. He worked diligently to provide the vehicle I wanted resulting in me being very happy with my purchase, no regrets. If I am in the mark More

by shlaina_smith
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Casey BMW responded

Thank you for your wonderful feedback about Alex. We're pleased to hear that his professionalism and prompt responses contributed to your satisfaction with your purchase. It's our goal to ensure every customer leaves happy and with no regrets, and we're glad Alex was able to help you find the perfect vehicle. Should you find yourself in the market again, we would be delighted to assist you. Thank you for choosing Casey BMW.

July 03, 2024

Danisha was a great sales person. She accommodated all my needs!! She is a fast worker and very dedicated to pleasing her clients! More

by Shareesebutler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danisha Tisdom
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Jul 08, 2024 -

Casey BMW responded

Thank you for sharing your positive experience with Danisha. We're delighted to hear that she was able to accommodate all your needs efficiently and with dedication. Providing exceptional customer service is our top priority, and it's wonderful to know that Danisha exceeded your expectations. We appreciate your business and look forward to serving you again in the future.

July 03, 2024

The entire experience was smooth starting with greeting me while browsing the lot. Alexxio listen to what I was looking for in a sedan and or a smaller sports vehicle and delivered exactly what I wanted. More

by Cnethea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna
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Jul 08, 2024 -

Casey BMW responded

Thank you for sharing your experience with us. We're pleased to hear that your visit to Casey BMW was smooth from start to finish. Alexio's attentive listening and ability to deliver exactly what you were looking for in a sedan or sports vehicle demonstrate our commitment to customer satisfaction. We appreciate your feedback and look forward to serving you again in the future.

July 02, 2024

This is our third BMW. We purchased all of them from different BMW dealerships. I would travel across the country to buy another car from Sharonda. She was incredible to wo More

by lipscomb.laurie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bullus
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Jul 08, 2024 -

Casey BMW responded

Thank you for sharing your exceptional experience with Sharonda at Casey BMW. We're honored that you would consider traveling across the country to work with her again. It's wonderful to hear that she made your car-buying process smooth and enjoyable, eliminating the typical frustrations, pain, and confusion. Your recommendation means a lot to us, and we're grateful for your kind words. We look forward to continuing to provide you with outstanding service in the future. Sharonda is indeed a valuable asset to our team!

June 29, 2024

Sharonda and Mike are great to work with. They made lifelong customers out of us! More

by Coreylipscomb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bullus
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Jul 08, 2024 -

Casey BMW responded

That's fantastic to hear! Sharonda and Mike clearly made a positive impression on you. Building lifelong customer relationships is what we strive for at Casey BMW. If there's anything else you need or if you have more feedback to share, feel free to let me know. We're here to help!

June 29, 2024

They were extremely professional and courteous whether it was in person, over the phone or via text/email and made the whole experience of purchasing a car very easy. More

by Alan Munroe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Jul 08, 2024 -

Casey BMW responded

Thank you for your feedback. We're delighted to hear that our team was professional and courteous in all forms of communication, making your car purchasing experience easy and enjoyable. At Casey BMW, we strive to provide seamless and exceptional service to our customers. We appreciate your business and look forward to assisting you again in the future.

June 29, 2024

Our experience was quick and professional. He was very thorough in his explanation of all the features of the car. More

by rproctor2022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Charnecki
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Jul 08, 2024 -

Casey BMW responded

It sounds like you had a great experience! It's important to have a thorough understanding of all the features of your new car, and it's wonderful to hear that your interaction was quick and professional. If there's anything else you'd like to share or any questions you have about your new vehicle, feel free to let me know!

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