Casey BMW

Mr. Rob Collins provided a high quality buying experience for me. His product knowledge on the X1 I purchased was outstanding. He took the time after the sale to call and check on my satisfaction and answer for me. His product knowledge on the X1 I purchased was outstanding. He took the time after the sale to call and check on my satisfaction and answer any questions I had. Rob's polite, friendly demeanor made my purchase relaxed and enjoyable. He is definitely an asset to Casey BMW. I would recommend Rob to all my friends looking for a BMW, he made the trip to Newport News from Virginia Beach well worth it. Greg S. More

Very easy experience. Duncan was great to work with. The process was very smooth.Everyone was knowledgeable. I would highly recommend Casey BMW and Duncan Sullivan! process was very smooth.Everyone was knowledgeable. I would highly recommend Casey BMW and Duncan Sullivan! More

My wife and I were searching to replace our X3 that we bought from Casey BMW 8 years prior. We received a call from Ray to bring our X3 to have it accessed so when Ray came back and gave us the accessment bought from Casey BMW 8 years prior. We received a call from Ray to bring our X3 to have it accessed so when Ray came back and gave us the accessment and we were surprised, so I ask Ray that we needed to see if another X3 with a 6 cylinder engine could be found. Ray told us that we would be working with Rob, so Rob searched thru the inventory with no luck but in the meantime my wife and I went on the lot and found a X5 (2013) with the 6 cylinder engine. I ask Rob to run the numbers with Ray to see what could be worked out . We were surprised again with the difference on the price between an X3 and a X5 with the end to the year discounts, so we purchased the X5 and have been very pleased. The car has more accessories than we need but they will be there if we need them and also the friendlineess from the Sales staff and service deptment will keep our family coming back to Casey BMW More

Rob Collins was very professional, no high pressure, friendly very helpful in finding the special vehicle with the color and options I wanted. Of all the BMW dealerships I visited, they were the most pr friendly very helpful in finding the special vehicle with the color and options I wanted. Of all the BMW dealerships I visited, they were the most professional. They genuinely went the extra yard for my business. Both Rob and the sales manager were fair and reasonable with negotions. I would highly recommend Casey BMW. More

This is the 3rd car we've purchased from Casey BMW, and although our last purchased was not a BMW the customer service my wife and I received was awesome! Joe Hargraves simply the best! Professional, and although our last purchased was not a BMW the customer service my wife and I received was awesome! Joe Hargraves simply the best! Professional, attentive, and not "pushy". GM Jimmy Schroer, is a true gentleman to work with. He was attentive to our request and made sure that we were happy with the purchase. He definitely went Above and Beyond our expectations! Lloyd Howell, will not only make sure you get the vehicle you desire, but will keep you laughing through the entire process! When you get to Dan Dier, it is totally smooth sailing! He is very thorough with his explanation of the finance process. From sales to service - Casey BMW is a wonderful dealership to work with. More

Our overall experience with Casey BMW was outstanding. Rob Collins, one of the Casey Client Advisors, worked diligently with us to meet our desired specifications in a car at the right price point. He pr Rob Collins, one of the Casey Client Advisors, worked diligently with us to meet our desired specifications in a car at the right price point. He provided us with several options within our price range and worked with us to close the deal. Rob went out of his way to ensure we had a positive experience at the dealership and made us feel that we were valued customers. We were also impressed with Rob's follow through after the sale and ongoing stellar customer support. When it's time to purchase our next vehicle, we will definitely come back to Casey BMW and Rob Collins. More

Duncan Sullivan was an outgoing and friendly dealer. He was not overly aggressive like most car salesmen that I have worked with in the past. He provided a relaxing environment that my wife and I found inv was not overly aggressive like most car salesmen that I have worked with in the past. He provided a relaxing environment that my wife and I found inviting. I don't know why people are willing to work with salesmen that pressure them. I recommend working with Duncan and I would be thrilled to work with him again. More

Great experience with the best dealership on the peninsula. Joe was very knowledgeable and professional. This makes our third vehicle purchased from Casey BMW. Thanks again. peninsula. Joe was very knowledgeable and professional. This makes our third vehicle purchased from Casey BMW. Thanks again. More

Rob did an outstanding job and will highly recommend him to my friends in the future. Also, the people at the dealership were extremely friendly, courteous, and helpful. There was no pressure to buy and I t to my friends in the future. Also, the people at the dealership were extremely friendly, courteous, and helpful. There was no pressure to buy and I thought the overall car buying experience was outstanding! More

Lloyd.....thank you so much for helping me with my car purchase. Some would have been stressed or unwilling to go the extra mile, but not you; with a smile, you continued to listen and explain how we woul purchase. Some would have been stressed or unwilling to go the extra mile, but not you; with a smile, you continued to listen and explain how we would find what I wanted, so I exhaled. Why was I drawn back to BMW? The attention to details, excellent customer service, awesome maintenance support, and the relationship you built with me during the very first BMW sale over 5+ years ago did the trick. I love how the titles (General Manager and Sales Manager), did not make me feel uncomfortable. I saw JIMMY and LLOYD as old friends and experts in the field, who were willing to get in the trenches with me and fight. I was happy to be back home with my family. I did not feel like a number, quota, or conversion, I was a potential client trying to find a car and with all the leadership and guidance, a plan came together in 3 days. Rob's smile and enthusiasm made the vehicle presentation a hit as well. Again, thank you for the combined efforts!!! More