Casey BMW
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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If it were not for Mike Russell, we would now be driving something other than a BMW X3 28i. His knowledge of the BMW product was simply amazing and his enthusiasm for the product was contagious. The test something other than a BMW X3 28i. His knowledge of the BMW product was simply amazing and his enthusiasm for the product was contagious. The test drive he provided showed us both his knowledge of the BMW, but also the BMW itself. I can trully say that I have never experienced such a great experience in purchasing a vehicle. My wife and I both felt as if we were the only customers at Casey BMW and everything was done to make us feel comfortable with the care buying experience. Even after the vehicle arrived from Spartanburg, Mike continued to provide outstanding service. The world needs more friendly people like Mike Russell. Al K More
This dealership may seem friendly but their parts department is constantly dishonest. For example they used to charge 56.93 for brake pad sensors, when bmw MSRP was 20 or so dollars. They have gott department is constantly dishonest. For example they used to charge 56.93 for brake pad sensors, when bmw MSRP was 20 or so dollars. They have gotten better, rear diff cover which retails at (173.65), was offered to me at 253.67. They will tell me that is retail when it is not. Falkner/Tischer/etc say retail is 173.67 and offer it at 138.49 and 135.86 respectively. Buyer be aware, check your service charges as well. More
Outstanding experience and service. My wife and I were treated like royalty by Rob Collins during the test drive stage but also upon delivery of our new vehicle. Being previous BMW owners, we also know t treated like royalty by Rob Collins during the test drive stage but also upon delivery of our new vehicle. Being previous BMW owners, we also know that the service after the fact is just as solid. Thanks again for everything. More
My wife and I had been shopping for a car for about a year and finally decided on a BMW. Over the course of three weeks, my wife and I worked with Mr. Sullivan on what exact BMW to get and what features year and finally decided on a BMW. Over the course of three weeks, my wife and I worked with Mr. Sullivan on what exact BMW to get and what features we wanted. He was friendly and confident in answering our barrage of questions, and provided us peace of mind, as this was our first BMW purchase. Mr. Sullivan was patient with us, communicated himself well and provided a good balance of giving us room/time to think and being available, even if it required us to go home and research the question ourselves. I would definitely work with Mr. Sullivan again and would recommend him to other people in search of a car. More
Rob Collins was a great help to us in closing the deal on a used car. He had a great car....minus one small feature of what we wanted...thinking outside the box, he was able to solidify our deal. He is a pr a used car. He had a great car....minus one small feature of what we wanted...thinking outside the box, he was able to solidify our deal. He is a problem solver. More
I was looking at several luxury SUV's (including Audi and Lexus) through my company fleet, Duncan was the most responsive and found the vehicle I wanted without having to special order it. His efforts a and Lexus) through my company fleet, Duncan was the most responsive and found the vehicle I wanted without having to special order it. His efforts and his responsiveness and friendliness made this an easy, and wonderful purchasing experience. I love the vehicle and plan to buy through Duncan again next time! More