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Casey BMW

Newport News, VA

4.9
1,684 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,684 reviews

March 12, 2014

If it were not for Mike Russell, we would now be driving something other than a BMW X3 28i. His knowledge of the BMW product was simply amazing and his enthusiasm for the product was contagious. The test More

by AlKu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Russell
Mar 14, 2014 -

Casey BMW responded

Thanks for taking the time to write this review! We are so happy to hear that Mike took such great care of you and gave you an enjoyable buying experience. It makes us proud that he could share so much knowledge and make you both feel comfortable with the vehicle. Please let us know if there's anything else we can do for you in the future!

March 10, 2014

This dealership may seem friendly but their parts department is constantly dishonest. For example they used to charge 56.93 for brake pad sensors, when bmw MSRP was 20 or so dollars. They have gott More

by adamwilhite
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul(parts manager)
Mar 12, 2014 -

Casey BMW responded

We are sorry to hear that you feel this way. We do our best to offer fair prices and want our customers to feel satisfied with our services. The Parts Manager, Paul Warner, is happy to assist you further and can be reached at 757-989-1300.

Mar 12, 2014 -

adamwilhite responded

I have talked to Paul Warner, and what is stated above is from him. When asked why he charges way over MSRP he said: "We can charge whatever we like for BMW parts" Also, said I could talk to the general manager Jimmy Schroer. Who has not called me back, and when I call, can never get through to him. This is years of consistent over pricing of parts, and not a 1 time event. BUYERS, be educated when coming into Casey for service/car sales/parts. Please check around before using this dealership.

March 01, 2014

Outstanding experience and service. My wife and I were treated like royalty by Rob Collins during the test drive stage but also upon delivery of our new vehicle. Being previous BMW owners, we also know t More

by tsaumier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 03, 2014 -

Casey BMW responded

We're so happy to hear that your experience was so great at Casey BMW! Our customers deserve the best treatment and we're glad Rob could give that to you. Please let us know if there's anything we can do in the future!

March 01, 2014

My wife and I had been shopping for a car for about a year and finally decided on a BMW. Over the course of three weeks, my wife and I worked with Mr. Sullivan on what exact BMW to get and what features More

by gpothast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 03, 2014 -

Casey BMW responded

We are thrilled to hear that Mr. Sullivan could provide you with such a great car buying experience! We want our customers to have their needs met and we try to make the process as easy and stress free as possible. It's our goal to give you 100% satisfaction and to find the perfect vehicle to fit your needs. Your recommendation is appreciated as well as you taking the time to share this experience. We hope you will come back to see us for any future needs!

March 01, 2014

Overall my experience was a good one. Duncan worked with me to get me the car I've I wanted since I was kid. I'm a happy customer. More

by Bobm2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 03, 2014 -

Casey BMW responded

We're so happy Duncan could get this done for you! It's great when customers leave happy with their purchase. Come back and see us for anything you need in the future!

February 28, 2014

Over all, my experience has been excellent. Mr. Collins was great from start to finish and beyond. The entire team worked relentless on my behalf. More

by everawlings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 03, 2014 -

Casey BMW responded

We are so glad to hear that! We want our customers to enjoy their entire experience at our dealership. Let us know if there's anything we can do for you in the future!

February 24, 2014

Rob Collins was a great help to us in closing the deal on a used car. He had a great car....minus one small feature of what we wanted...thinking outside the box, he was able to solidify our deal. He is a pr More

by iiamskids3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 24, 2014 -

Casey BMW responded

We are glad to hear that Rob could provide you with such a great experience and help you find a vehicle that would be perfect for you! Thank you for sharing your experience and we hope you will come back and see us in the future!

February 06, 2014

Great time fast and good experience was great showed what we needed to know about the car. No hassle stress free service is always good. More

by Nonemade1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Feb 06, 2014 -

Casey BMW responded

We are glad to hear your experience was stress free and quick! We want our customers to enjoy their time at our dealership and receive excellent customer service from our employees. Don't hesitate to let us know if we can help you with anything else in the future!

February 05, 2014

I had a very pleasant experience purchasing my new BMW at Casey. Duncan was able to hammer out a great deal. The whole process went very smoothly. More

by PEC62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2014 -

Casey BMW responded

Thank you for sharing your recent positive experience at our dealership! We are glad to hear that you had an easy, smooth process and that Duncan could help you find the perfect vehicle! We hope you enjoy it and will come back to see us in the future!

February 03, 2014

I was looking at several luxury SUV's (including Audi and Lexus) through my company fleet, Duncan was the most responsive and found the vehicle I wanted without having to special order it. His efforts a More

by denisepb
Customer Service
Friendliness
Recommend Dealer
Yes
Feb 04, 2014 -

Casey BMW responded

We are so glad to hear that Duncan could be of such great help to you and that you are satisfied with your vehicle! We want our customers to have a wonderful buying experience and feel relaxed and comfortable at our dealership. Enjoy your vehicle and we look forward to working with you again!

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