
Casey BMW
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Interaction with Customer Service is good. I have one comment. I dropped my vehicle off and waited for over an hour without anyone coming to tell me when my vehicle would be Service is good. I have one comment. I dropped my vehicle off and waited for over an hour without anyone coming to tell me when my vehicle would be ready or if I was waiting or would return later. I know that Francine was very busy; could not someone else have helped her to at least tell people the status of their vehicle. Thank you. More
Awesome Staff! Great customer service! Very knowledgeable salesperson. This is my first purchase of a bmw and they helped me throughout the whole process. I like the Great customer service! Very knowledgeable salesperson. This is my first purchase of a bmw and they helped me throughout the whole process. I like the fact that they didn't push me to buy their vehicles. Will definitely recommend to others! More
Marvin Woody 2015 BMW 535i purchase Don thanks for all of your assistance in helping me become one of the newest members of the Casey BMW family. Enjoying the purchase and NO REGRETS!!! Don thanks for all of your assistance in helping me become one of the newest members of the Casey BMW family. Enjoying the purchase and NO REGRETS!!!! More
Pleased with Recent Car Purchase All of the individuals we dealt with in our recent car purchase at Casey BMW were personable, friendly, and helpful. Duncan Sullivan and Lloyd Howell All of the individuals we dealt with in our recent car purchase at Casey BMW were personable, friendly, and helpful. Duncan Sullivan and Lloyd Howell assisted us with the purchase of the car we wanted and in expediting the extensive paperwork involved and delivering the car to our home. We found Jimmy Jones to be very knowledgeable about the X1 and patient in answering all our questions and helping us to appreciate all the car’s features. It was definitely worth our time. More
Wonderful car buying experience! Would buy from him again! I was a little worried about my first BMW purchase but MIke Dipersio made purchasing my new car a wonderful experience! He was very patient with me, l I was a little worried about my first BMW purchase but MIke Dipersio made purchasing my new car a wonderful experience! He was very patient with me, listened to all of my concerns and found the exact car that I wanted. From start to finish he was with me every step of the way. He truly went above and beyond my expectations to ensure that I was very satisfied with my purchase. That is the type if service you would expect from any BMW dealership. I would not hesitate to buy another vehicle from him again. I searched high and low for the best deal possible and Casey BMW cannot be beat. Thank you again for doing an outstanding job Mike D! More
perfect my salesman was professional Everyone was helpful i would recommend this dealership to anyone and I hope to build A relationship with them as well I will definitely buy my next Bm Everyone was helpful i would recommend this dealership to anyone and I hope to build A relationship with them as well I will definitely buy my next Bmw there More
first time customer, great experience. I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me durin I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me during the repairs. The work I wanted done was quoted a price and the parts ordered when she called to confirm the work request. She kept me informed throughout the entire repair process and kept me involved. The work was done flawlessly AND on time. She brought me into the service bay and introduce me to the team that performed the repairs (that was a nice gesture). in the end, the repairs actually saved me money and was cheaper than the price quoted. My car runs "like a top" and I love the way it drives and handles. Francine and her team did a GREAT JOB!!! The overall experience was very good and I'll be sure to return for any future repairs or maintenance. Good job team Francine! More
Excellent car buying experience! Casey has been servicing my BMWs for several years but this was my first car buying experience. Mike Dispersio was excellent and made the buying proc Casey has been servicing my BMWs for several years but this was my first car buying experience. Mike Dispersio was excellent and made the buying process painless (for once). And his wit kept me and my wife laughing along the way. The end result was a great car and deal to match!! I highly recommend Mike at Casey BMW if you are looking to buy a new BMW. More
Duncan was excellent Duncan did a fantastic job finding the car I wanted and handling the entire process. I'd recommend him to anyone. It was a pleasure dealing with him Duncan did a fantastic job finding the car I wanted and handling the entire process. I'd recommend him to anyone. It was a pleasure dealing with him. More
I will be back! Where to begin? This was my best car buying experience ever! All notions of car dealerships trying to screw you were crushed. They listened to my need Where to begin? This was my best car buying experience ever! All notions of car dealerships trying to screw you were crushed. They listened to my needs and requirements. Their pricing is aggressive and fair. What really sealed the deal for me was the excellent service I received from Mr. Morrow and Mr. Dispersio. No matter what time of day I stopped in, they were always willing to help and answer any questions I had. They want to gain your Buisness but don't make you feel pressured. I would not hesitate to use Casey BMW dealership in the future. I would also seek out Don Morrow and Michael Dispersion for theor well informed, professional approach to providing excellent customer service. Great job everyone. Can't wait to buy my next BMW in the future! More