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Casey BMW
Newport News, VA
1,737 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,737 reviews
April 22, 2016
Great Experience! My overall experience at Casey BMW was outstanding to say the least! My salesman Don Marrow was a class act and very knowledgeable of the BMW brand! N My overall experience at Casey BMW was outstanding to say the least! My salesman Don Marrow was a class act and very knowledgeable of the BMW brand! Nothing but good things to say abut this guy... But I would be remiss if I didn't mention the fantastic finance team that moved things along at record speed! And to add to a great ending, the GM closed my deal! Talk about customer service at its best!!! More
by Travisaharris@yahoo.com
April 21, 2016
Don said he'd make my trip to Newport News worth it n he did After my total loss of my 2011 BMW Don was very helpful he was on top of everything it made my whole purchase of my BMW flow perfectly. After my total loss of my 2011 BMW Don was very helpful he was on top of everything it made my whole purchase of my BMW flow perfectly. More
by CJluvsBMW
Employees Worked With
Donald Morrow
April 19, 2016
Wayne Heath is fantastic Wayne and Ryan were an absolute pleasure to work with - will recommend to anyone! Thank you for all your help in my new vehicle purchase! Wayne and Ryan were an absolute pleasure to work with - will recommend to anyone! Thank you for all your help in my new vehicle purchase! More
by 100grand
Employees Worked With
Wayne Heath
April 16, 2016
A Very Good Experience ,exceptional service.Mr. Wayne Heath was with me and explained the entire process of the purchase .I'm very pleased with my purchase of my 2016 X3 ,exceptional service.Mr. Wayne Heath was with me and explained the entire process of the purchase .I'm very pleased with my purchase of my 2016 X3 More
by alsing@hughes.net
Employees Worked With
Wayne Heath
April 14, 2016
Professional and caring. I live in Florida and the car I purchased was in Virginia where my son lives. Hence my son dealt directly with the dealership while my contact was by I live in Florida and the car I purchased was in Virginia where my son lives. Hence my son dealt directly with the dealership while my contact was by phone or email. Don was exceptional is seeing that the deal went smoothly. He answered all my calls and emails immediately with great attention to detail. He is very professional and pleasant. You need to keep him around. More
by bakerdavisj
Employees Worked With
Donald Morrow
April 12, 2016
Outstanding Dealership I have had nothing but outstanding service from this dealership. This includes both purchase and service. I have been a customer for the past 5 year I have had nothing but outstanding service from this dealership. This includes both purchase and service. I have been a customer for the past 5 years and from the first time I entered the showroom to my most recent purchase, the staff has been exceptional. There is never any pressure to purchase and no up-selling from the maintenance department. Truly a professional organization that will cater to your every desire. I usually deal with Wayne Heath and Joe Braeutigam for all my issues but in their absence, any employee will provide the knowledge and service you seek. More
by Hank1188
April 07, 2016
Exceptional! Everyone was kind and willing to help in anyway possible. I found everyone knowledgeable and they mad it possible for me to buy my car with ease and Everyone was kind and willing to help in anyway possible. I found everyone knowledgeable and they mad it possible for me to buy my car with ease and comfort. More
by BeachLady
April 02, 2016
Exceptional!!! When I arrived at the dealership, I had no intention on buying a car. However, from the time Nickaigea approached me on the lot, the entire process se When I arrived at the dealership, I had no intention on buying a car. However, from the time Nickaigea approached me on the lot, the entire process seemed so fluid that I could not resist. I first test drove a BMW, which was simply breathtaking. Everything else just fell into place from looking at other cars, getting the price that was just right for me to completing the paper. I never felt pressured into buying a car, but felt like the Casey BMW team, especially Nickaigea was there for me whenever I decided to purchase. Needless to say, I walked away with a beautiful car from the best car dealership in Hampton Roads. I later found out that my friend previously purchased two cars from Casey BMW and plans to do so again in the future. I recommend Casey BMW and Nickaigea Johnson to anyone ready to buy a car that's very attractive with outstanding performance. I'm a BMW girl now. ;-) Thanks Nickaigea! Thanks Casey BMW!!! More
by Kenya
March 29, 2016
Its better the second time around! 30 days ago I purchased a new vehicle for my wife. I was so impressed with our Sales Consultant Nikki Johnson and the team, I decided to come back to 30 days ago I purchased a new vehicle for my wife. I was so impressed with our Sales Consultant Nikki Johnson and the team, I decided to come back to purchase anther vehicle for myself! Nikki's response time was excellent. She set an appointment for me right away. When viewing the vehicle, Nikki took the time with me to make sure I was completely satisfied. Although Nikki is very knowledgeable; when she didn't know an answer to my questions she didn't hesitate to ask Christina Manley or Joe Hargraves so she can provide me an accurate answer. I am truly pleased with my purchase. The buying process was just as awesome the second time around!!. More
by Will
March 27, 2016
Great experience!! Don did a great job of making our deal happen. Was very knowledgeable on every aspect of the vehicle and kept us updated as we worked through the proc Don did a great job of making our deal happen. Was very knowledgeable on every aspect of the vehicle and kept us updated as we worked through the process. More
by Cjasonmoore
Employees Worked With
Donald Morrow
