Carvana

Good overall experience. My experience with Carvana was good overall and we would recommend them to our friends. My husband had recently purchased his car through Carvana so My experience with Carvana was good overall and we would recommend them to our friends. My husband had recently purchased his car through Carvana so we had a general idea of what to expect. It was great picking out our car from a huge inventory of cars that would not have beeen available in our local market. It was simple and easy searching the features looking at the carfax and reviewing the annotated scratches (supposedly the most noticeable imperfections although they were very minor on our car but we found one that was not noted that was bigger – see below.) The 360 photos can be zoomed in on enough that we were able to read the writing on the tires. So as we pored over every detail of each car we also looked over every inch of it that we could see. It would be nice if they could offer a 360 internal view from the backseat(s) as well. We ended up being able to get a great car that was still under the factory warranty and with low mileage without dealing with sales people and at our own pace with the bonus of having access to the internet to research what different options were on each car model. We were happy when the car arrived and it had the original floor mats and the cargo net was with the car, which my husbands didn’t have (although Carvana did provide car mats after he purchased the car) so this was a happy surprise. The car was charged to about ¾ full (we purchased and EV) so that was great for a quick test drive around the block. We received the car after we were at work so it was dropped off in the dark so we didn’t immediately get to look over the car at that time. Our delivery driver was very courteous and gave us a few freebies with the car. There were some (mostly cosmetic) issues that we found with the car and Carvana has offered to help offset our costs toward getting most of them fixed. 1. The first really isn’t a huge issue because it will be resolved but the delivery driver gave us a loaner car charger and said another charger that worked with our car would be sent to us after the 7 day test drive. 2. The second issue (again not a huge issue for us) was that the detailing job on the car was not as good as it was on my husbands car. The tire shine that was used on the wheels was greasy and a lot of dirt stuck to the wheels after the first couple of days. It also appeared the car had been driven through some mud as well and some got tracked into the interior. It had been raining so this isn’t a huge issue for us since it is just cosmetic and can be cleaned. 3. The front seat was stained pretty badly, enough that it bothers us but after contacting Carvana they were willing to offer us a credit towards getting the car detailed to remove these stains, this offer would be more than enough to get the other detailing concerns taken care of if we go that route. 4. Another small issue was found in the first rain. The rear wiper blade was replaced with a cheap version somewhere along the line that didn’t conform to the rear window and wiped only part of the window again Carvana offered to reimburse us for the correct replacement. 5. The last and biggest issue we found (again it was not a huge issue for us with this car) was the front bumper cover was scraped across the entire front and it wasn’t annotated. We were willing to deal with the scratch because we would prefer to have the factory paint on the car and because of where it is it’s not too noticeable. Since it’s in the plastic bumper cover it also won’t rust or deteriorate any further (hopefully.) After pointing it out to the repair team via e-mail they said it was considered “normal wear and tear and is within Carvana standards.” My biggest concern with this was the response that a scratch that is deep enough to take the paint off and dig into the black plastic on the bumper cover and that is about 4 feet long is within Carvana standards. It’s easy to get hung up on the small aesthetic issues of the car but taking everything into account from the buying experience to the company offering to help us out where they could was great. It was far less stressful and probably cheaper than going through a dealership and it is in our minds the best way to buy a used car. More

Horrible, Scam, Zero stars is too good for Carvana 0 stars is too good for this horrible company. I have purchased 2 vehicles from Carvana with no issues. This third time was not a charm. I am not bitt 0 stars is too good for this horrible company. I have purchased 2 vehicles from Carvana with no issues. This third time was not a charm. I am not bitter about not being able to finance through Carvana's in-house, but I am upset how I reserved one vehicle and over 6 weeks later it is not available due to being repaired. Okay, no biggie, I chose another vehicle and was asked to make an outrageous down payment because my $70k+ salary was not enough to be financed for a third vehicle in over 3 years dealing with Carvana. I was told by underwriting to do a 3rd party finance and then boom I noticed a $100 charge for the vehicle that was ready for purchase that I was unable to finance through Bridgecrest. I am done with Carvana and I hope this company tanks. More

I’d give Carvana 10 stars if I could!! I buy a new car every few years and usually just trade in my old car.. not anymore!! Carvana offered 20% more on my car than 4 local dealers near me. I buy a new car every few years and usually just trade in my old car.. not anymore!! Carvana offered 20% more on my car than 4 local dealers near me. I was very skeptical at first but the process was unbelievably fast and couldn’t be easier. Everything was done via email & text messages. I scheduled a day for them to come pick up the car, they knocked on the door, verified some information & 10 minutes later the deal was completely done and they were on their way down the road. I can’t recommend Carvana enough!! It’s worth a few minutes to get an offer from them before you go to a regular dealer. More

Simple and easy Carvana helped me to sell the car from home. They came to my home and inspected the car. Upon inspection representative gave a check and took the car. Carvana helped me to sell the car from home. They came to my home and inspected the car. Upon inspection representative gave a check and took the car. More

So easy! I will never sell a car any other way! From start to end this has been the easiest process. Will contacted me about my car and sent me an offer. Once I will never sell a car any other way! From start to end this has been the easiest process. Will contacted me about my car and sent me an offer. Once the offer was accepted all I had to do was upload the needed documents and schedule pickup. Once the driver arrived he drove the car to make sure everything was as I had said and then we signed the paperwork! More

BEST AUTO BUYING EXPERIENCE If you are tired of the games then you are ready for Carvana. Huge selection of newer used cars. All trim levels and low miles. Great inspection prior If you are tired of the games then you are ready for Carvana. Huge selection of newer used cars. All trim levels and low miles. Great inspection prior to sale. Great Customer Service. Easy paperwork. Great delivery. More

Easy, fair and stress free. They gave me almost twice what CarMax offered and the process was easy and quick. I would use them again and would recommend them to anyone looking to They gave me almost twice what CarMax offered and the process was easy and quick. I would use them again and would recommend them to anyone looking to sell a used car at blue book value. More

Very quick and easy! Everything from beginning to end was quick and easy. Guidance was easy anough for anyone to do, with there friendly help. Pickup was quicker than i ex Everything from beginning to end was quick and easy. Guidance was easy anough for anyone to do, with there friendly help. Pickup was quicker than i expected as long as you preprepare removing belongings from your vehicle. And paperwork is only around four quick signs and done. I would recommend this to anyone wanting a good price for there vehicle too. More

Great experience I was very pleased with my Carvana experience. Everything went as planned and the process was seamless. The car was in great condition and the pri I was very pleased with my Carvana experience. Everything went as planned and the process was seamless. The car was in great condition and the price was exactly as listed without any add-ons. I did notice a minor electrical problem after purchase which was quickly fixed by the Toyota dealership. Carvana's warranty company did reimburse the cost of the repair quickly. All in all, there is a good chance, I will buy my next vehicle through Carvana. More

Tom Perkins is awesome. Carvana is too! So, I posted my 2016 Honda Accord Sport on a social media site hoping to sell my car, I had very little response from Craigslist, so my son-in-law sai So, I posted my 2016 Honda Accord Sport on a social media site hoping to sell my car, I had very little response from Craigslist, so my son-in-law said “you should post it in Facebook Market place. So I did. I had a text message asking questions about my car, eagerly I responded back. The same day I had an offer sent to me from Carvana through this text message. I admit that I was really skeptical . Never heard of Carvana. Anyway , Tom said, as long as you were honest in your description of your car, our offer stands true. This whole interaction between myself Tom and others at Carvana took 6 days from first text to my car being sold to them and hauled off, They left me standing there with check in my hand for the difference between the payoff and offer, I won’t say how my my check was but will say this. It was a better offer than anyone had offered, privately or at a dealership. Whom ever you are(the mastermind or minds that came up with the concept of this truly awesome company) kudos to you! Thanks for hiring Tom Perkins. He was able to rest any fears I had about Carvana and was able to close the deal ! Cheers Connie Peterson More