Carvana

Heartbreak and Headaches!! We were so disappointed! TWICE in one month!!! We purchased for my husband last year and everything was fine. This month, actually starting in March, We were so disappointed! TWICE in one month!!! We purchased for my husband last year and everything was fine. This month, actually starting in March, we began the process to purchase from them again for myself. Found the car we wanted, got the loan, scheduled the delivery. Got a notification the DAY BEFORE delivery saying that they needed to replace a part on the front passengers seat. We wouldn't be able to get it for almost TWO WEEKS. Ok. So we waited. THE DAY BEFORE delivery, we get another notification that they ordered the WRONG PART. ANOTHER 2 WEEKS for delivery! We opted to just purchase, from them, another vehicle. We went through all the trouble of cancelling the old loan, getting the new one... then GUESS WHAT?! THE DAY BEFORE DELIVERY of the NEW CAR, we get a notification that there was transport damage on the roof and we wouldn't get said car for THREE, 3, WEEKS!!!! POOR, POOR, POOR customer service! All they offered was a measly $25 a day (don't get excited. It has a $250 limit.) for waiting. No negotiating. No offer to make it right. Nothing. Had I gone to an actual dealership, I would have had a new car last month! More

Buyer Beware ! Bought a 2012 Nissan Leaf (electric car) three weeks ago from Carvana in Dallas and paid cash. On the day it was delivered, received a call that i ! Bought a 2012 Nissan Leaf (electric car) three weeks ago from Carvana in Dallas and paid cash. On the day it was delivered, received a call that it was on it's way and then it never showed up. When we called the next day we were told that they got lost and never bothered to let us know. When the car was finally delivered the next day it came with only a 14 mile charge on its battery. Over the next week, we noted that it would not hold a significant charge. Finally, left on a charger for 24 hours, the battery never held over a 42 mile charge. We contacted Carvana and were told that it had been past the 7 day return period (we called the morning of the 8th day), but that if we brought it do a dealer repair facility, SilverRock would cover the repairs under the limited 100 day warranty. The vehicle was taken to Nissan and no repairs were authorized. We later found that Carvana never brought the paperwork covering the limited warranty with them when the car was delivered. Once the paperwork was finally signed online, it was submitted to SilverRock who then sent the claim back to Carvana. Once I contacted Carvana, I was told that the claim was being reviewed and that I would be getting a call back that afternoon...... and..... I was not. The next day, the shop informed us that repairs were denied. I was told from Carvana that this was a risk of purchasing a used vehicle. They were fine selling an electric car with a defective battery (essentially the engine!) and that they would not cover it under the 100 day "no-worries" warranty. Beware! More

The Worst Experience EVER! Carvana is absolutely the worst car buying experience ever. They did not have my vehicle registered in my name within 20 days in Illinois, which is th Carvana is absolutely the worst car buying experience ever. They did not have my vehicle registered in my name within 20 days in Illinois, which is the law. They have not answered any of my emails, and I got nothing when I called them until today (day before plates expire) and they proceeded to tell me that I have to go to the DMV for a hearing to get more temporary plates. That does not make a difference at all, because I am not registered under the vehicle within 20 days, which makes it illegal to drive anyhow. Please, do yourself a favor and go to a regular dealership. They will get you plates on the spot and have you registered with no problems. More

Excellent Experience selling my car Easy peasy, took all of 15 minutes to sign paperwork and pick up the car. Very fair price compared to other dealers. Probably could have sold the ca Easy peasy, took all of 15 minutes to sign paperwork and pick up the car. Very fair price compared to other dealers. Probably could have sold the car privately for more money but absolutely no regrets. Fair price and astonishingly easy process wins every time. More

Buyer Beware - the cars on Carvana are not what they are! We just cancelled a purchase (5 min after the cancellation, they put the listing back on the site without mentioning the problem with the car) so we f We just cancelled a purchase (5 min after the cancellation, they put the listing back on the site without mentioning the problem with the car) so we feel obligated to write this review. We purchased a car back on the March 23rd, was told a delivery date of April 1st between 1:00pm - 2:00pm. 1 hour before the delivery I get a call from the delivery driver saying that things were running behind and they were about to put the vehicle on the truck in Miami (40 min away) but first they are giving the car a once over look to make sure everything was ok. Then I get another call 45 min later saying that the gas cap door had trouble closing due to a small dent next to the door. This was not in the original listing when we chose the car. This dent had to be known already. She said they will be fixing the dent and can schedule the delivery for tomorrow, By this point we had the insurance transferred, so we had a car that we could not drive while this was going on. Then I get a call from someone saying that the repair will take longer. We spoke to headquarters that evening to let them know this was unacceptable, but he said he did not have any answers for me. We did not hear anything for 2 days, then we hear that they need another week to repair and be delivered. A supervisor in corporate did not help and did not ease our troubles. Their customer service skills are very poor in trying to rectify any inconveniences for the customer. Bottom line - we cancelled the order. Its not worth your time especially when this was suppose to be fast and easy. We will never again buy from Carvana or recommend. Their advertising is false. They fail to deliver. Would give less than 1 star. More

VW CC Sport I bought a VW CC Sport on 2/21/19 from the Frisco, TX location and 3 days later it was in the shop due to a faulty manifold intake. 4 days after that I bought a VW CC Sport on 2/21/19 from the Frisco, TX location and 3 days later it was in the shop due to a faulty manifold intake. 4 days after that I had to be towed back to the same VW dealership due to a busted radiator. A week later it is still in the shop because Carvana is REFUSING to accept responsibility for selling me a lemon for a car. The guys at Volkswagen have gone over and beyond to research the parts and history of this car. Only to find out that this car clearly had damage when sold to the auction which Carvana bought it from. Not to mention they will sale you a dream stating they do a 150 point inspection on all of their cars. This couldn’t be further from the truth. And it’s been proven. I put a substantial amount of money down for this car and I paid my first car note on the 1st of this month while my car is still in the shop, to protect my credit! And you know what they told me I need to get a rental car ( which is more money) & i should file with my insurance for the pre-existing damage. The nerve of them. I will say they will call you a million times a day only to tell you there is NOTHING they can do, since it’s past the 7 day return policy even though they have a 100 day warranty policy that comes with them lemon (car). Warranty- scharranty. They don’t honor their policy nor do they stand behind their product. So please if you value your hard earned dollars and you want a car you can actually drive. DO NOT chose Carvana. The concept seems cool but the headache isn’t worth it. More

Buyer Beware We purchased our car in the summer. Unfortunately over the winter we began to have problems with the automatic drive not getting out of park. It turns We purchased our car in the summer. Unfortunately over the winter we began to have problems with the automatic drive not getting out of park. It turns out that we were sold a dirty car full of sticky substance that wasn’t able to be determined until it got cold. Carvanna will not pay any of the expenses. We have spent over $3000 on fixing this car since we’ve received it less then 7 months ago. More

Sold car to Carvana The whole experience was excellent! They contacted me about purchasing my vehicle and did not pressure me to accept there offer. Once I did accept, th The whole experience was excellent! They contacted me about purchasing my vehicle and did not pressure me to accept there offer. Once I did accept, the customer service was wonderful and helpful. Scheduling them to come see the car was easy. Once they came to pick up my car it took no more than 15 minutes. I would recommend selling or even buying from them. More

Delivery disappointment, but overall OK I loved shopping on the Carvana website. It seems they've thought of everything I could want in a online shopping experience. The whole buying proce I loved shopping on the Carvana website. It seems they've thought of everything I could want in a online shopping experience. The whole buying process was easy and fun and I got exactly the car and features I wanted at a fair price. Where there was a breakdown was during the delivery phase. I had purchase the car and asked for it to be delivered to my residence. The day of the delivery the local Carvana "vending machine" store texted me to ask if I wanted to pick up the car. I said no. It was all the way across town and a long, stressful drive at rush hour. They texted back and said if I would reconsider, they would "load my car up with goodies" and send me a Visa gift card in the mail. I reconsidered and said I would come pick it up. The "goodies" the said they would "load my new car" with with amounted to a single plastic Carvana drinking cup. It's been over two month and still no Visa gift card. I called customer service and they said it was in the mail but that was a month ago. Still nothing. Overall the shopping experience was easy, and fun but I'm disappointed about the delivery experience. I am very pleased with my car and the Carvana agents I worked with were all friendly and easy to deal with but I feel like a customer that "fell through the cracks." I suspect most folks would have a better experience than me. Be wary of offers to pick up your car from the vending machine. It's neat, but IMO, not worth driving an hour in rush hour traffic. More

Remains to be seen I will update this post once I finally receive my car. I'm highly irate at the moment as we ordered the car on Tue 3/26 and the earliest pick up time I will update this post once I finally receive my car. I'm highly irate at the moment as we ordered the car on Tue 3/26 and the earliest pick up time we could schedule was 3/31. On 3/31 six hours before we were to pick up the car we get a phone call that it has been delayed due to "weather". So for 5 days they didn't know of this? They couldn't call us sooner than six hours before pickup? Now I have to wait an additional 4 days!? After reading several bad reviews and seeing other customers faced similar circumstances and some even had their delivery rescheduled multiple times I'm not too optimistic. More