Carvana

Sold car to Carvana The whole experience was excellent! They contacted me about purchasing my vehicle and did not pressure me to accept there offer. Once I did accept, th The whole experience was excellent! They contacted me about purchasing my vehicle and did not pressure me to accept there offer. Once I did accept, the customer service was wonderful and helpful. Scheduling them to come see the car was easy. Once they came to pick up my car it took no more than 15 minutes. I would recommend selling or even buying from them. More

Delivery disappointment, but overall OK I loved shopping on the Carvana website. It seems they've thought of everything I could want in a online shopping experience. The whole buying proce I loved shopping on the Carvana website. It seems they've thought of everything I could want in a online shopping experience. The whole buying process was easy and fun and I got exactly the car and features I wanted at a fair price. Where there was a breakdown was during the delivery phase. I had purchase the car and asked for it to be delivered to my residence. The day of the delivery the local Carvana "vending machine" store texted me to ask if I wanted to pick up the car. I said no. It was all the way across town and a long, stressful drive at rush hour. They texted back and said if I would reconsider, they would "load my car up with goodies" and send me a Visa gift card in the mail. I reconsidered and said I would come pick it up. The "goodies" the said they would "load my new car" with with amounted to a single plastic Carvana drinking cup. It's been over two month and still no Visa gift card. I called customer service and they said it was in the mail but that was a month ago. Still nothing. Overall the shopping experience was easy, and fun but I'm disappointed about the delivery experience. I am very pleased with my car and the Carvana agents I worked with were all friendly and easy to deal with but I feel like a customer that "fell through the cracks." I suspect most folks would have a better experience than me. Be wary of offers to pick up your car from the vending machine. It's neat, but IMO, not worth driving an hour in rush hour traffic. More

Remains to be seen I will update this post once I finally receive my car. I'm highly irate at the moment as we ordered the car on Tue 3/26 and the earliest pick up time I will update this post once I finally receive my car. I'm highly irate at the moment as we ordered the car on Tue 3/26 and the earliest pick up time we could schedule was 3/31. On 3/31 six hours before we were to pick up the car we get a phone call that it has been delayed due to "weather". So for 5 days they didn't know of this? They couldn't call us sooner than six hours before pickup? Now I have to wait an additional 4 days!? After reading several bad reviews and seeing other customers faced similar circumstances and some even had their delivery rescheduled multiple times I'm not too optimistic. More

Carvana bought my car I took my 2015 Toyota Corolla to 3 different places to obtain their buying price. The local Toyota dealership offer was far too low (nearly $4k below I took my 2015 Toyota Corolla to 3 different places to obtain their buying price. The local Toyota dealership offer was far too low (nearly $4k below retail). Carmax was a little higher and they were very friendly. Carvana gave me a quote ONLINE and was higher than both the Toyota dealership and Carmax. I accepted their offer and drove the car to the drop-off point. Carvana had all the paperwork ready and the check was ready too. The whole thing took 5 minutes. Great experience. More

BEWARE! Heavily Damaged Car - No inspection done BE VERY CAREFUL and be sure to get independent inspections done within your 7 day return window. We got two independent inspections done and both mec BE VERY CAREFUL and be sure to get independent inspections done within your 7 day return window. We got two independent inspections done and both mechanics found the car to be heavily damaged in some sort of collision to the undercarriage. Carvana advertises "accident free" and a "150 point inspection". However, the car was making obvious popping sounds in the front end when turning the wheel hard in reverse, was missing whole sections of the undercarriage protector and had visible damage to the axles. It took both mechanics 15 minutes to identify these issues. How could an inspection be done by Carvana and they not see these things as well? My mechanics could not identify the extent of the problem though so I've decided not to repair the car and simply return it. Carvana customer service reps have been nice and responsive, but I feel like they are pushing false advertising with the inspection. It simply was not done or was not done competently or completely. How do you sell a car in this condition? I was extremely excited by the ease and speed of using Carvana and was excited to purchase my 2nd car with them next year. The process up to getting the car home was fantastic. Now its doubtful that I will use them again and warn others to be careful. More

A New Way to Sell Your Car Carvana took all of the hassle out of car buying. I thought that it was too good to be true up until the point that the car was literally gone. They g Carvana took all of the hassle out of car buying. I thought that it was too good to be true up until the point that the car was literally gone. They give you a great price for your vehicle and you complete everything online if you choose to continue the process. I was then able to schedule for someone to come and pick up the vehicle and the gentlemen that came out was timely, friendly and there were only a few papers that needed to be signed. Overall, this was a huge time saver and a wonderful process that I would definitely recommend to others. More

Fantastic I was naturally skeptical when a Carvana rep texted me based off a for sale posting I made on Craigslist. However, when I confirmed their legitimacy I I was naturally skeptical when a Carvana rep texted me based off a for sale posting I made on Craigslist. However, when I confirmed their legitimacy I felt comfortable moving forward. David answered all my questions and was very responsive via text and phone. In the end the Carvana offer was significantly more than trade in and not oo far off private party. I decided to take Carvana up on their offer just to avoid the hassle. I was able to schedule a pickup within a week. The Carvana driver arrived, loaded the car, walked me through the docs and handed me a check. The driver was also super friendly. I can honestly say I’d recommend them to anyone. Really. Just as easy as the commercial makes it sound and far less sketchy than selling to a stranger on Craigslist. More

Lowest value possible on trade Carvana quoted me a value of my car at 11,500, they had a sinilar vehicle with 30,000 miles , my vehicle had 11,500, on their website vehicle was in c Carvana quoted me a value of my car at 11,500, they had a sinilar vehicle with 30,000 miles , my vehicle had 11,500, on their website vehicle was in contract for 28,800. I get they need to make some profit, but how many people say “oh well” and lose all their equity in their vehicle from sweet talking sales people?? More

Car full of sand This dealership lost my business by attempting to sell a car to me that was what looked like just flooded with sand. I was honestly really caught off This dealership lost my business by attempting to sell a car to me that was what looked like just flooded with sand. I was honestly really caught off guard by this. More

Professional all the way. Kept the2ir promise. Seeing that we advertised our car for sale they reached out to us to make an acceptable offer for our car. They showed up on time, did all of their r Seeing that we advertised our car for sale they reached out to us to make an acceptable offer for our car. They showed up on time, did all of their researching of the history of our car. saw it was in great shape, low miles and well taken care of. More