Carvana

Car came as described but almost immediately issues The car is great runs good, came clean inside, the outside wasn't so clean cause it was shipped. After 9 days of driving it the service engine light c The car is great runs good, came clean inside, the outside wasn't so clean cause it was shipped. After 9 days of driving it the service engine light came on, I am curious if any of this came in their tests (obviously not, who knows?), so the engine light came on and it means that I have to replace the thermostat. Not a huge fix, but very disappointing to see this when I only have put on maybe 100 miles or so on this car since owning it. I gave a 4 star rating because the car came as described and the car does have some miles on it and things happen with things like that and could happen anywhere. Additionally, the customer support is very efficient and do a fantastic job at working with you about your car purchase. I am happy that it isn't a huge fix but this could be an expensive fix taking it to the mechanic. I would recommend buying a car from them, because if you buy a car from anyone and the car isn't under warranty anymore this could happen. They do a good job at the other aspects of being a dealer. Just disappointed with the amount of miles I have put on it and it is already costing more money.... More

Hello, I recently purchased a 2017 Toyota Camry from Carvana and thus far have been so pleased with the experience. I don’t think I will ever buy a car any other way. I always dreaded the car dealershi Carvana and thus far have been so pleased with the experience. I don’t think I will ever buy a car any other way. I always dreaded the car dealership experience. They always make you feel like you are not worthy of purchasing one of their vehicle . It’s feels like waiting on bad news about a family member. Anyway, I love the concept, it’s a great idea and I hope Carvana has continued success because Ill want another car in about 4 years Thank you. Jaye Connor More

Sold my car, it was easy Carvana reached out and made a fair up-front offer for my car that I had listed online. They worked around my schedule, gave me ample time to consider Carvana reached out and made a fair up-front offer for my car that I had listed online. They worked around my schedule, gave me ample time to consider the offer, and ultimately when I did decide to sell I was in and out of their facility in about 30 minutes. I was a little frustrated that they don't take customers in the order they arrive (they handle buying and selling separately), but overall the experience was positive. More

Fantastic! My family went with me to pick up my car because everyone was so excited to the vending machine in action! Everything went smoothly through the entir My family went with me to pick up my car because everyone was so excited to the vending machine in action! Everything went smoothly through the entire process, & the machine was the icing on the cake! I would recommend Carvana to anyone looking for a car. More

Awesome !! I can't believe how easy it was. I was buying a car on a rainy day in my cozy pj's and favorite blanket. It was so easy that I was afraid something b I can't believe how easy it was. I was buying a car on a rainy day in my cozy pj's and favorite blanket. It was so easy that I was afraid something bad was going to happen during the process, but everything was smooth from the shopping experience until the delivery. I love my car!! More

Unbelievably Smooth Experience I shopped for my car, placed the order, and completed my trade-in information in less time than it took for my wife to take a nap. I did so while wat I shopped for my car, placed the order, and completed my trade-in information in less time than it took for my wife to take a nap. I did so while watching a movie. Communication was immediate and concise, with no surprises. The staff at the Carvana dealership were super friendly, and seemed to genuinely believe in what they were doing. They had the remaining paperwork ready to go for my appointment, and that process took all of 5 minutes. This is where I started to be thoroughly impressed. I remembered having declined an extended warranty when I submitted my purchase online. I thought for sure that someone was going to try to hard sell me one last time. However, that didn't happen. I can't tell you how relieved I was to have avoided that confrontation. The same confrontation that made me walk out of two non-Carvana dealerships the weekend before. It's such a relief to work with a business like Carvana, where they respect your decisions, and don't waste your time trying to change your educated mind. Thank you! My car looked even nicer in person than it did in the photos, and my advocate was very knowledgeable about it, answering all my questions. Using the "vending machine" was also fun; a very immersive car delivery experience. I'm typically critical of businesses because there seems to be a consistent theme of "over-promise, under-deliver" these days, but there isn't one thing I can be critical about with Carvana. From the initial website experience, to me writing this review, Carvana has been stellar. I recommend them to everyone now, and I'll never shop anywhere else for another car. Seriously! I'm not only a customer for life, I'm now an investor. Thank you, Carvana! More

The whole process was a great, the Carvana team really cares for their costumers and go above and beyond to make sure you’re happy. cares for their costumers and go above and beyond to make sure you’re happy. More

Great time, great car EVERYONE that I dealt with, weather on the phone. or in person, was pleasant, helpful, informed, and courteous. Great team of people, and a great car EVERYONE that I dealt with, weather on the phone. or in person, was pleasant, helpful, informed, and courteous. Great team of people, and a great car. More

Although I’m happy with the car overall (one week in), I’m very disappointed that the description of car condition online did not match car received. I’m very disappointed that the description of car condition online did not match car received. More