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Carvana
Tempe, AZ
10,165 Reviews
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10,165 Reviews of Carvana
December 22, 2019
Easy process to buy a car Very easy process to purchase a vehicle. Overall a great experience with very friendly and helpful staff. The only thing that I seen room for improvem Very easy process to purchase a vehicle. Overall a great experience with very friendly and helpful staff. The only thing that I seen room for improvement is the vehicle could have been cleaned and detailed better. More
by Brett
Employees Worked With
Do not recall their name
December 22, 2019
Bit of a headache around the holidays I purchased my 2017 VW Tiguan on 12/10/19 from Carvana. Having purchased my previous car from them in the past, I thought why not do it again. While I I purchased my 2017 VW Tiguan on 12/10/19 from Carvana. Having purchased my previous car from them in the past, I thought why not do it again. While I love my new vehicle, the first 11 days have been a headache. The car was delivered with an unfortunate gash/cut into the rear passenger tire fender flare, that was caused by I guess either the car being moved onto the delivery truck or something? I don't even know fully, because they didn't really tell me exactly what happened. In addition to that, my car was missing its front license plate bracket. Due to me living in Virginia, the commonwealth requires one... Carvana knew where the car was going and in which state it was being sold, this is something they could have easily installed prior to delivery. But now, not only did I have to spend time that I cannot get back, to get estimates for these things to get fixed. I'm also wasting gas and running around trying to get it done during the holidays which is already a stressful time in and of itself. I've sent the estimates for each issue to get fixed to Carvana support/repair via email more than 2 days ago now.. and I haven't heard anything back from them yet. It's frustrating to make your customer have to basically do all the work for something they didn't even cause. And even after reaching out to the support/repairs team... I keep getting the same generic email back and no one actually letting me know things are approved or what's going on. Again, I think they just keep expecting me, the customer to try and handle all of this stuff that I didn't cause, which I find ridiculous! I'm starting to regret the purchase entirely. Also the cherry on top of all of this is there were no floor mats in the vehicle as advertised upon delivery and so they said they would order them for me, which they did. However, just got them in today... they don't even securely clip into the floor pins where the mats are supposed to click into.. the holes aren't big enough. And given all the frustration and headache dealing with the gash and front license plate bracket, I thought they'd at least order me the nice rugged "monster mats" through Volkswagen that have Tiguan on the sides for the front driver and passenger side mats. But no, these are cheap aftermarket carpet ones... it's ridiculous. Also some minor miscellaneous things I've noticed of course after my 7th day for return are; the rear passenger side overhead interior light is broken/doesn't work, the day time running (DLR) indicator light on the dash doesn't illuminate when they are on. The car makes a weird loud humming noise when you hover around 75mph, to name a few... So to say the least, I don't feel very valued as a customer right now. Its been a very big headache so far... More
by Justin Skinner
Employees Worked With
Luke (delivery driver) & Dylan (email support correspondent)
December 21, 2019
Thank you carvana for taking the stress of purchasing my new vehicle. Everything was pressure free. Test driving made simple and my personal choice. Your staff from start to finish very kind knowledgeable. new vehicle. Everything was pressure free. Test driving made simple and my personal choice. Your staff from start to finish very kind knowledgeable. More
by lylmal
Employees Worked With
Nice young lady?
December 21, 2019
Fantastic! The process was very easy and comfortable. Im not big on tv, social media and buying from the internet but I can say its legit and I am very happy. The delivery driver katie was amazing. She call not big on tv, social media and buying from the internet but I can say its legit and I am very happy. The delivery driver katie was amazing. She called to give me updates because niagara falls,ny experienced bad weather the day of my delivery. When she arrived she said hello with a smile and started the process with excitment. Thats above and beyond when it comes to customer service. Im glad my Father encouraged me to purchase from carvana and i am sure to spread the word to my Yogis! Thank you! More
by Chagreg
Employees Worked With
Katie delivery driver
December 21, 2019
Best car buying experience! I never thought Id purchase a car this way but Im sold. Carvana is beyond exceptional! No fuss no muss purchasing and customer care is top notch. I never thought Id purchase a car this way but Im sold. Carvana is beyond exceptional! No fuss no muss purchasing and customer care is top notch. More
by Lee
Employees Worked With
Delivery Driver (cant remember his name)
December 21, 2019
My dealers hat dropped my car off were very friendly. Loved the mug and cookie dough. Good experience overall and no hassle pricing and good product. Loved the mug and cookie dough. Good experience overall and no hassle pricing and good product. More
by lifescience75219
Employees Worked With
Sally
December 21, 2019
Carvana does exactly what they advertise. Without question my best car buying experience. It's the way the car buying experience should be Thanks Carvana.. question my best car buying experience. It's the way the car buying experience should be Thanks Carvana.. More
by wmarkcraven
Employees Worked With
David
December 21, 2019
enjoyable I found a car that I thought that I would like but it turned out not to be for me. I called Carvana and got what I wanted delivered on the same day an I found a car that I thought that I would like but it turned out not to be for me. I called Carvana and got what I wanted delivered on the same day and time I wanted. Thanks truly great to deal with. More
by dannyfxsts
Employees Worked With
phone and internet
December 21, 2019
So far, so good! I have had my 2019 Dodge Ram 1500 Classic for a bit over a week now and I love it. The vehicle came exactly as advertised and the Eric Zelaya, the CARVANA rep who dropped it off to me Classic for a bit over a week now and I love it. The vehicle came exactly as advertised and the Eric Zelaya, the CARVANA rep who dropped it off to me, was very courteous and knowledgeable. As well the reps I have spoken to over the phone have been very pro-client. Overall it has been a wonderful experience with CARVANA thus far. More
by jeromecabeen
Employees Worked With
Eric Zelaya + several reps over the phone.
December 21, 2019
Worth the Wait. I have to admit, I had my reservations about this deal. There are disadvantages to keeping the buyer in the dark regarding your "Reconditioning" proce I have to admit, I had my reservations about this deal. There are disadvantages to keeping the buyer in the dark regarding your "Reconditioning" process. First it told to be 7 to 15 days, then it went on and on for 15 weeks. Meanwhile, I kept looking for a similar vehicle in other places. Nobody wanted to let me know what the issues were that was delaying my Photo Reveal. I was worried that possibly I was buying a lemon, a wreck rebuild, or a flood damaged reconditioning since it was a Florida Car. I wasn't finding another car with the low milage as this was so I decided that I always had that 7 day return if it didn't work out. Upon accepting the delivery, I didn't put many miles on it but I was happy that it was a solid car, quiet engine, good tires, and no dents or water damage. Ha! Everything worked and the Interior was in good shape and clean. I'm happy with the car and it rides like a cloud with the factory air suspension. The only issue is that the low tire pressure light keeps coming on but I'm not going to pay a $50 Deductible to get it reprogrammed. I still have most of the warranty period, We will see if anything else comes up. Overall, I think I got a rare low milage vehicle that I am content with. Down side, I wanted to trade in my 2016 vehicle and I was totally unhappy with the offer so I kept it. There are advantages in going to a dealer where you can get a proper appraisal of your trade in instead of a low ball online offer that isn't negotiable. I feel my vehicle was probably low balled also and I overpaid because I was committed in wanting this model of car. I prefer going to a dealership where prices are negotiable! More
by hilltop97
Employees Worked With
unknown
