Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,132 Reviews of Carvana
April 24, 2020
I went into this experience with some reluctance, but I’m extremely happy with my purchase. I’d already secured financing with my credit union and i had to serve as the “middle man” between the two. Everyo extremely happy with my purchase. I’d already secured financing with my credit union and i had to serve as the “middle man” between the two. Everyone that i spoke to at Carvana was more than happy to help with my many requests. As a woman i was comfortable because they were transparent, no hidden agendas. No worries about pushy salesman putting the pressure on. This was an ideal car buying experience. More
by Ellefarmer
Employees Worked With
I spoke with several reps. I apologize for not remembering any names.
April 24, 2020
I don't think I'm ever going to buy a car another way! Service was great, car was delivered on time and in pristine condition. Driver wiped and cleaned all handles and disinfected car (purchased during qu Service was great, car was delivered on time and in pristine condition. Driver wiped and cleaned all handles and disinfected car (purchased during quarentine). Office has followed through with me to make sure I love the vehicle. Even sent me a personalized card in the mail. Even the loan company was super nice and friendly. Set up auto pay for me, answered all questions. Wouldn't change a thing! Highly recommend! More
by JRoh
Employees Worked With
Kevin
April 24, 2020
Simple and easy I never thought buying a car online could be so easy. The process was simple and easy from start to finish. I just hope the car performs as well as Ca I never thought buying a car online could be so easy. The process was simple and easy from start to finish. I just hope the car performs as well as Carvana did and if it does I will never go back to another used car dealer again. More
by Mike
Employees Worked With
Shawn Jordan
April 23, 2020
Was very fast and easy!! Everyone was very nice/helpful... there was no one rushing or hassling me.. I shopped at my own pace and was hassle free... love it!!!😊😊😊 nice/helpful... there was no one rushing or hassling me.. I shopped at my own pace and was hassle free... love it!!!😊😊😊 More
by TL
Employees Worked With
Can’t remember the names but they were very helpful and nice.
April 23, 2020
Very easy process, and very quick. One of the easiest experiences buying a car you can imagine. I’d definitely come back to Carvana for my next purchase. And the delivery driver was quick, efficient, and experiences buying a car you can imagine. I’d definitely come back to Carvana for my next purchase. And the delivery driver was quick, efficient, and helpful. More
by Boyancec
Employees Worked With
Khalil Harris
April 23, 2020
Overall great experience Initially a little nervous about the process but they were great and very patient walking me through the process. Easy financing, good selection. Initially a little nervous about the process but they were great and very patient walking me through the process. Easy financing, good selection. My favorite part? They delivered it with a full tank of gas...very thoughtful detail. More
by peterjusten
Employees Worked With
Not sure
April 23, 2020
Easy pezy even for an old geezer like me! This was my first experience purchasing a vehicle sight unseen. I was a bit skeptical at first. The process was clear and concise. I purchased a th This was my first experience purchasing a vehicle sight unseen. I was a bit skeptical at first. The process was clear and concise. I purchased a three year old very gently used GMC pick up. Carvana's up front and transparent disclosure of vehicle condition was spot on! The touchless delivery service was impressive and convenient. Thomas delivered right on time and was very courteous. Carvana's frequent communication and customer service calls were great! They seem to have thought of everything. I may never darken the door of a conventional dealership again! More
by jeffreyjacobs
Employees Worked With
Thomas
April 23, 2020
I thoroughly enjoyed not having to deal with a dealership. Carvana was so smooth and much more convenient! I will be using them from now on! Our delivery driver was awesome!! dealership. Carvana was so smooth and much more convenient! I will be using them from now on! Our delivery driver was awesome!! More
by Colby
Employees Worked With
Joshua
April 23, 2020
Poorly Executed. Dings/chips not pictured. Bad Communication I don't normally place bad reviews. Most of my experiences are positive. Carvana has a UX (user experience) problem for sure. After everything I asked I don't normally place bad reviews. Most of my experiences are positive. Carvana has a UX (user experience) problem for sure. After everything I asked for a manager to call before the 7 day return expiration. Crickets. If I got a call there was no voice message. Very disappointed. Carvana markets a more expensive premium service...without the premium service. I could have purchased my car for $2k less easily. You buy with very few images of the car, inside and out. Obvious issues are NOT pictured in the listing. You think they do, because of the they show some "minor imperfections" as though that was it. There is no advanced pick up check-list with requirements like insurance coverage, address, pick up date, etc. While trying to find something like a check list on the app the day prior, my app had a message that said "see you today" which totally threw me off and i panicked to figure it out. Never did. Just kept the original schedule. I paid $32k in cash for a Mercedes and they required proof of comprehensive insurance before I could take possession, which wasn't communicated in advance, and not required by law for a paid-for-car. I found out it is required by carvana to cover their car for the 7 day return period. Get that? I had to pay for insurance for what is essentially their car. It was in the middle of Covid-19 crisis and they were taking precautions. The sales guy wore a mask as did I. Twice when trying to fina a vin number he looked over my shoulder and put his face within 1-2 feet of mine. After I told him not to do that. And I have heart disease and diabetes. He could have hurt someone badly. Turns out there is no Vin number listed on the "my car" summary on the app, or anywhere else on the app. The sales guy argued with me and then figured out that it was on the original listing...which was on the site still I guess. Even though I purchased it. Who knew? The vin is required to purchase insurance that is also required... that I didn't know about. He also wanted proof of money in my account. Even though I allowed for a cash withdrawal for the car. After an hour or more in the space with this guy breathing on me, he pulled the car out and told me I was ready to go. I kew it was supposed to be a "touch-less transaction" but asked if there wasn't some paperwork to take along? He had to audacity to throw it back at me by saying that I was supposed to have taken some blue folder I knew nothing about. I almost left without the paperwork. After all that, when it was time to put the coin in the big vending machine, I didn't even want to look at it. Total disappointment. Ive scheduled the car to have the dings taken out. Don't know if the chrome peeling off can be repaired. I couldn't in good faith do it again, or recommend this company. No Stars for you CarniVana. Not expecting that call either. Oh. One key fob was broken. no back. no battery. Said they would replace it. Crickets More
by corkybaker
Employees Worked With
Memphis Guy
April 23, 2020
Easiest Car Buying You Can Ask For I am only 19 and have already purchased my second car. I wish I would have come to Carvana the first time, but we all have to learn the hard way. Alth I am only 19 and have already purchased my second car. I wish I would have come to Carvana the first time, but we all have to learn the hard way. Although, my second time around I knew what car I wanted and Carvana let me pick how much my downpayment will be. Even though I could have not even made a down payment I am still very thankful that I did because it saved me some money on my monthly payments. All in All, the easiest way to buy a car, hands down., More
by Nathan
Employees Worked With
Jim
