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Carvana
Tempe, AZ
10,131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,131 Reviews of Carvana
September 21, 2020
A soon as I drove the car off it asked me for an oil change and the left head light was out so I couldn’t drive the car at night because I was not gonna risk getting a ticket. change and the left head light was out so I couldn’t drive the car at night because I was not gonna risk getting a ticket. More
by Teresacasillas094
Employees Worked With
I forgot his name
September 21, 2020
Largely displeased with Carvana, particularly as a buyer in Massachusetts. I was forced to babysit the process for Carvana and dealt with numerous delays. Couldn't get Carvana to talk to Progressive (when t in Massachusetts. I was forced to babysit the process for Carvana and dealt with numerous delays. Couldn't get Carvana to talk to Progressive (when they're supposedly partners?). Carvana never sent return fax information (I was told this was a regular recurrence). After going back and forth between Carvana and Progressive 8 times (literally 8), I finished my paperwork to "guarantee" my delivery, only to then find out 20 hrs before I was scheduled to receive my car that it was going to be delayed a week + because of a title issue they never communicated. They didn't offer to cut the delivery fee or reimburse me for rental car expenses, even when I asked. I literally had to call them every single to day to make sure they were doing their job; took me 4 days to talk to someone who knew what they were doing and even then, there was nothing they could do to help. Car's great but the process sucks. Promises and guarantees need better follow up. Mistakes ought to be owned up to and made right to customer. More
by Mass Driver
Employees Worked With
aa
September 21, 2020
This was my first experience with Carvana and it was AMAZING! I'm never comfortable buying a car and I always feel like I am treated poorly. And at this time in my life, I didn't have a lot of time to g AMAZING! I'm never comfortable buying a car and I always feel like I am treated poorly. And at this time in my life, I didn't have a lot of time to go looking for a car. I found exactly what I was looking for right away and Carvana made the whole process so easy to follow. I have never made a purchase where everything was so well planned out from start to finish. More
by David
Employees Worked With
Sebastian, Adie
September 21, 2020
The delivery experience was amazing. I worked with the associate, John DeDeaux and he was courteous, attentive, informative, and reliable. He kept me informed on my vehicle and its delivery. He sent me a associate, John DeDeaux and he was courteous, attentive, informative, and reliable. He kept me informed on my vehicle and its delivery. He sent me a card congratulating me on my new vehicle. And he was very friendly throughout all of our interactions. More
by jonathankhang
Employees Worked With
John DeDeaux
September 21, 2020
Everything was going smoothly until I tried to get an extension on my return period due to an issue with the car (only 12k miles when I purchased it). The first agent I chatted with seemed helpful, s extension on my return period due to an issue with the car (only 12k miles when I purchased it). The first agent I chatted with seemed helpful, saying she would extend my return window. However nothing was noted in my account, so I tried to reach back out to support to confirm. There was no response in the chat after trying all day Thursday, and then again on Saturday. I called the custom service number they gave me with my purchase which the seller told me "was for purchasers so they can get straight through past the general caller". That was a joke. Every time I tried calling the number, all I would get was "your current wait time is over 30 minutes", and never went lower. My new car is currently in the shop due to an issue with the suspension days after I got it from Carvana, and now I'm stuck with it because they ghosted me until my extension ended. Thanks Carvana. More
by scott_____
Employees Worked With
Multiple
September 21, 2020
I ordered a car that was a manual transmission by mistake and had to pay the delivery fee. (my mistake - but a costly one!). The process for this car was very smooth. It was delivered quickly and when I ha and had to pay the delivery fee. (my mistake - but a costly one!). The process for this car was very smooth. It was delivered quickly and when I had to send it back, it was very easy. Everyone I spoke with was very friendly and helpful. The second car was not as easy. I ordered it and was promised by a certain date and then it was delivered over a week past that date. When I called Carvana after that, the hold time recording was always over 20 minutes and no one could ever really answer my question as to why there was a delay. They really like when you text them. The texts during the first car were answered within an hour. The texts from the second car were condescending and IF they answered me at all, it was a day or two later. Overall - the car we bought is awesome, but the customer service was hit and miss. More
by bking97109
Employees Worked With
NA
September 21, 2020
I was very skeptical that I would get a good price or a good deal on my trade-in. Got it! As for my nerves about buying a car sight unseen, it exceeded my expectations. This was so easy and I didn’t have a good deal on my trade-in. Got it! As for my nerves about buying a car sight unseen, it exceeded my expectations. This was so easy and I didn’t have any buyers remorse. I was able to find the exact model, trim and features from their huge nationwide inventory and had it shipped to me for a 7 day trial. Only downer, I did not get a gift bag. ☹️ More
by bbeatty37
Employees Worked With
Several and all were great
September 20, 2020
For the most part everything works great well considering the situation we are all in. My one request would be to warn people when they click EDIT. Tell them that their contract is being altered so their del the situation we are all in. My one request would be to warn people when they click EDIT. Tell them that their contract is being altered so their delivery date will automatically be canceled. I clicked EDIT because I was being asked to update something and I didn’t know where to find the file that you were requesting me to update. More
by Hrvbcoach
Employees Worked With
Too many to remember
