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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
November 12, 2020
This was the easiest vehicle purchase I have ever made. Fair price, the pictures and description matched the vehicle. The vehicle was delivered to my door - the delivery person was very friendly and help Fair price, the pictures and description matched the vehicle. The vehicle was delivered to my door - the delivery person was very friendly and helpful. I would definitely purchase through Carvana again. More
by CatT
Employees Worked With
Unique
November 12, 2020
I LOVE CARVANA. IT WAS THE MOST PLEASANT CAR BUYING EXPERIENCE OF MY LIFE. NO PUSHY, ABNOXIOUS CAR DEALERS - CARVANA WEBSITE WORKED WITHOUT A HITCH, ALL THE CARS I LOOKED AT WERE DOCUMETED THOROUGHLY & EXPERIENCE OF MY LIFE. NO PUSHY, ABNOXIOUS CAR DEALERS - CARVANA WEBSITE WORKED WITHOUT A HITCH, ALL THE CARS I LOOKED AT WERE DOCUMETED THOROUGHLY & PHOTO REVIEWS AVAILABLE ON EVERY LITTLE DETAIL. YOUR STAFF HAS BEEN VERY THOUROUGH SENDING ME UPDATES ON THE PURCHASE AND DELIVERY. THE WHOLE PROCESS WAS EASY AND QUICK; THE CAR I PURCHASED WAS IN GREAT CONDITION. YOU HAVE GAINED A CUSTOMER FOR LIFE. IF/WHEN I DECIDE ON ANOTHER CAR I WILL USE CARVANA AGAIN. I RECOMMENDED YOUR COMPANY TO ALL MY FRIENDS & ACQUAINTANCES. YOU ARE AWESOME. THANK YOU FOR DEVELOPING THIS KIND OF BUSINESS. WHAT A GREAT IDEA. More
by ISIS
Employees Worked With
Melissa? - female driver, sorry I am bad remembering names
November 12, 2020
Hands down the best car buying experience I've ever had! Everything went perfectly and the vehicle was delivered the exact minute it was promised. I will definitely be buying from them again in the future. Everything went perfectly and the vehicle was delivered the exact minute it was promised. I will definitely be buying from them again in the future. Absolutely love my purchase! More
by EFOWLER921
Employees Worked With
Mark delivery driver was awesome!
November 11, 2020
It was a great experience, first.time I have ever bought a car online, Service was great, I will definitely be buying my cars this way from now on. a car online, Service was great, I will definitely be buying my cars this way from now on. More
by Maria.collins
Employees Worked With
Sophie
November 11, 2020
The process was great. I got my car and was very happy. Then noticed my same car but the sport model was now in stock and was able to exchange out my car for the sport one even though it was going to be 7 Then noticed my same car but the sport model was now in stock and was able to exchange out my car for the sport one even though it was going to be 7 days past the 7 day return period and Carvana allowed me to keep the current car until the new one could be transported to me. It was a seamless great experience. More
by Jwcavanaugh1
Employees Worked With
Shawn
November 11, 2020
Not as described! They removed the window tint and left residue all over the windows, curbed rims and small dings all over, not mentioned in the listing. The girl who dropped the car off was clueless. Pret residue all over the windows, curbed rims and small dings all over, not mentioned in the listing. The girl who dropped the car off was clueless. Pretty much a take out or leave it attitude, which would of been okay if I hadn't already purchased insurance for the vehicle, and went and had paperwork notarized for that car (both requirements to get the car). The car is solid, low miles but the people here are a joke. First and last carvana purchase. More
by Jknowsmetric
Employees Worked With
Hunter and his team
November 11, 2020
The Good: prices were very competitive and selection was better than most dealers in my area. The delivery staff was helpful, courteous, and in general, taking possession of the truck was straightforward, e better than most dealers in my area. The delivery staff was helpful, courteous, and in general, taking possession of the truck was straightforward, except for the UGLY (below). The Bad: The website had MAJOR issues during my purchase, so did the telephone system causing a lot of frustration. Since the online experience is the primary customer interface, it needs work. Changing payment options, for example, reset my deal and caused problems with the delivery date. Very frustrating. When I tried to call the toll free number, the nice recording said I could wait 30 minutes or have someone call me back and I wouldn't lose my place in line. Wrong. I never got a call back. I finally did reach someone, very early in the morning, and they were helpful and polite. The UGLY: The vehicle had not passed its emissions test prior to delivery, so it was up to me to return to the inspection place during my 7 day test drive. Therefore the truck was NOT ready for delivery. Thankfully, the testing station did not have the usual 30 min waiting line. A less ugly bummer was I wasn't able to see the vending machine in operation (which I was looking forward to) as my truck didn't fit in it... they should have known that... and I would've saved my time and had it delivered to my house. All that said, I got the exact truck I wanted for a good price. I didn't have to play games with a salesman and their manager so the two stars were mainly due to the technical issues, which were substantial. A company with over a billion in revenue needs to have a flawless customer user interface. More
by 2014 Tacoma
Employees Worked With
I don't remember their names, sorry.
November 10, 2020
The process was complicated by me purchasing the vehicle in Massachusetts but needing it delivered to Oklahoma. The Customer Advocates I interacted with very professional and worked to ensure that my purcha in Massachusetts but needing it delivered to Oklahoma. The Customer Advocates I interacted with very professional and worked to ensure that my purchase was a success. More
by Edward Armstrong
Employees Worked With
I do not remember their names.
