Carvana

DO NOT purchase a car from Carvana EVER. I purchased a beautiful-looking vehicle from Carvana. Shortly after, I took it in to have a minor cosmetic repair from a parking lot incident fixed o I purchased a beautiful-looking vehicle from Carvana. Shortly after, I took it in to have a minor cosmetic repair from a parking lot incident fixed on my bumper and the mechanic discovered SIGNIFICANT frame damage to the vehicle. The mechanic told me that the vehicle was unsafe to drive and refused to work on it because it was so unsafe that it was a LIABILITY TO THEIR SHOP. The mechanic who looked over the vehicle in my 7-day window missed this because the damage was hidden so well under the exterior panels of the vehicle. I was still in my 100-day warranty window and the warranty provider DECLINED MY CLAIM BECAUSE THE DAMAGE WAS CLEARLY FROM THE ACCIDENT PRIOR TO ME OBTAINING MY VEHICLE. Carvana advertises that they do not sell vehicles with frame damage. I learned later that their "150 point inspection" does not include the FRAME OF THE VEHICLE. I have been back and forth with Carvana for a MONTH awhile I do not have a safe vehicle to drive. It seems like they are playing a waiting game to get me out of my 100-day warranty period. Get on Reddit and you will see the countless similar stories from people dealing with Carvana. I've been passed around from agent-to-agent, department-to-department. The person I'm supposed to be working with will be "running meetings", "late to work", "in a meeting", "on a call", "out to lunch", "not at his desk and not sure why", etc. FOR A MONTH awhile I am making payments on a vehicle that I can't even drive. I've had THREE different mechanics tell me and provide documentation to Carvana saying my vehicle is unsafe and has significant frame damage and this wasn't enough. PLEASE do not buy from Carvana. I've learned SO much about them from this experience. They resell cars that were returned to them with known issues and resell them without fixing the issues. Their "in-network" warranty shops are on Carvana's side because their contracts bring them in major money. They buy cars from rental car companies who are self-insured so they will report an accident to Carfax as 'minor' even though it was a severe accident and then botch the vehicle back together in their own shops and sell it to Carvana. Carvana buys from auctions and does not thoroughly inspect their cars. And then when you have an issue, it's impossible to get responses from their Customer "Advocates". Now, I'm stuck with a vehicle that I morally cannot resell knowing that it has frame damage and now need to go out and purchase ANOTHER vehicle and at this point.. I'm just buying a brand new car. Carvana is the most corrupt company I have ever dealt with. More

Title: Horrible Experience with Carvana - Avoid at All Costs! I recently had an incredibly frustrating and disappointing experience with Carvana. From the start, it felt like I was being treated as an Costs! I recently had an incredibly frustrating and disappointing experience with Carvana. From the start, it felt like I was being treated as an employee rather than a customer, with unreasonable deadlines and demands that were impossible to meet. It was as if I was negotiating for a loved one being held hostage, with constant pressure and threats if tasks weren't completed on time. Despite my best efforts to meet their demands, I inadvertently missed multiple deadlines. When I finally thought I had completed the last task correctly, I was scolded for not doing it right. After taking time off from my actual job to send the correct item, I was informed that the car I wanted had been sold out from under me. When I complained, Carvana attempted to push me towards another car, but this time they wanted to charge an unrefundable shipping fee. It felt like they were just trying to run off with my money without any intention of selling me a car. I have lost all trust in Carvana and would strongly advise anyone considering purchasing a car from them to look elsewhere. Their customer service is abysmal, and the entire process is a nightmare. Save yourself the headache and avoid Carvana at all costs! More

Writing to express my deep dissatisfaction with my recent experience attempting to purchase a vehicle from Carvana. While I initially chose Carvana for its promise of convenience and customer satisfaction, m experience attempting to purchase a vehicle from Carvana. While I initially chose Carvana for its promise of convenience and customer satisfaction, my experience has been anything but smooth. The vehicle delivery was initially scheduled for Saturday, November 23, 2024. However, despite my anticipation and preparation, the delivery failed without any resolution or clear communication from your team. The same issue occurred when the delivery was rescheduled for November 25. Now, I am being informed that the earliest possible delivery date is November 29, 2024. To compound the issue, when I sought assistance to resolve this matter, no one at Carvana seemed able to help. The only options presented to me were to accept the new delivery date or cancel my order entirely. This approach shows a lack of commitment to customer satisfaction and has left me feeling frustrated and undervalued as a customer. This entire ordeal has caused significant inconvenience and disappointment. I trusted Carvana to provide a seamless experience, but the repeated delivery failures and lack of proactive support have fallen far short of my expectations. I urge you to review this situation and take immediate action to ensure this delivery proceeds without further delays. Additionally, I believe some form of compensation is warranted for the inconvenience caused by these repeated failures. I hope Carvana can address this matter promptly and restore my confidence in your services. I look forward to your response. More

My wife and I have purchased 2-vehicles from Carvana, a truck in 2016, and an SUV in September 2024. The experiences couldn't be more different. The first was a great experience, which is why we went with truck in 2016, and an SUV in September 2024. The experiences couldn't be more different. The first was a great experience, which is why we went with them again a few months ago. About an hour after the SUV was delivered, we saw several imperfections not listed on the profile detail page for this SUV. Moreover, several features they list on that page were either nonexistent, or unavailable because the vehicle came with only 1 key (which we knew about). The remote start was listed as a feature for this vehicle, but when programming the infotainment states both keys must be present to program. We started the first of many calls within a few hours. Within the first few calls we were promised a $200 credit for a key fob and were told 2-weeks after our return timeline had passed we'd be sent a $200 check, which was fine. However, we would find out later it needed to go through their approval process and would ultimately be denied (zero follow up to let us know). We called back about our other issues many times within our window and would continue to experience a roller coaster of some decent calls mixed with many bad. Most of Carvana's customer service reps simply lack any kind of people skills, and several times we'd have calls dropped on us where nobody ever called back even though they'd take down our phone numbers during the call. They have no follow through, and it is completely up to the buyer to initiate everything/anything if something is wrong. Although, Carvana would ultimately approve fixing one of the imperfections (via 3rd party), it was a struggle to get even that. Overall, this experience with Carvana was not worth the perceived convenience of purchasing online, because if you have an issue and call them for assistance it's going to be an uphill fight. More

Carvana is a joke. we have purchased 7 vehicles from Carvana. We found a different vehicle before any transportation or anything was done to the corvette ordered. We we have purchased 7 vehicles from Carvana. We found a different vehicle before any transportation or anything was done to the corvette ordered. We changed to a Land Rover. Delivery on both of these vehicles was weeks away. They refused to refund the shipping fee because it was not within 24 hours. It was 48. The customer service team was rude and provided little assistance. The manager sent me a response and immediately disconnected himself when I asked for reconsideration. i have a law degree and will be seeking remedies so others are not taken advantage of by this company. They will be headed down the same path as Vroom with thesr Business practice. I implore you do not give this company your money. They don’t care about their customers only stealing your money. More

They are scammers! !! They sold me a melon car( hyundai sonata 2015) got it last year and right after the warranty ended the car started to get engine issues and literal !! They sold me a melon car( hyundai sonata 2015) got it last year and right after the warranty ended the car started to get engine issues and literally every couple weeks i get engine issues i pay over 1k to fix it over and over and over again. Now the engine entirely broke down at 88k miles!!!!!. And I still owe them 5 years in the financed monthly payments!!!!!. Carvana you are scammers you are the worst decision i have ever made. I live now in the worst nightmare I am a low income and can’t afford to pay for new engine or to pay for the monthly payments or even to go to work. I recommend no body to buy from them and never think about it they always sell melon cars!!. In a few days i will come to give you the car and I won’t pay for nothing anymore i am done with you and i will sue you if you ever call me for money More

I was pre approved thru Carvana with a $790. 00 down payment. I paid that exactly 2 weeks ago today. I submitted all requested documents except for proof of insurance which I was going to purcha 00 down payment. I paid that exactly 2 weeks ago today. I submitted all requested documents except for proof of insurance which I was going to purchase the following day however NC was hit by Hurricane Helena. We had no power, no cell service or anything. When I was able to get cell phone service there was an email informing me that I had missed a deadline and the vehicle was no longer available. I was heartbroken. Keep in mind that I'm currently working with FEMA due to damages to my home. I spoke to an advocate on Monday 9-30 and she found me a different vehicle but failed to mention it had an additional shipping fee of $690 and was coming out of Florida. I only found that information out AFTER my pick-up date was delayed TWICE! I have full coverage insurance in place right now for a vehicle I never received! I called this past Monday 10-7 for a FULL REFUND and was told expect it between Wednesday Friday. I called yesterday to confirm my refund and an advocate convinced me into yet the 3rd vehicle from them but this time when all my paperwork went through they are now asking for a down payment of HALF the purchase price! NOTHING CHANGED so I don't understand the problem. I want an immediate refund of my ENTIRE down payment of $790. I can not believe this company is taking advantage of customers during a NATURAL DISASTER! More

I had a terrible buying experience from Carvana. Initially purchasing the car online was a very smooth process in terms of finding a vehicle, signing paperwork and scheduling a pickup. However upon Initially purchasing the car online was a very smooth process in terms of finding a vehicle, signing paperwork and scheduling a pickup. However upon receiving and inspecting the car is when the problems began. The vehicle had several areas of cosmetic damage that were not disclosed on the listing. This was concerning as they were very obvious areas with damage, for example a crack in the rear bumper and large scrapes on the front bumper, tires with sidewalls peeling apart - all very noticeable and I am unsure how these could not be considered areas that should be called out in the listing in comparison to the items they did call out, which were very minimal in comparison. Nonetheless, I followed Carvana's process for submitting a claim for each of the areas of concern. From there, I spent hours on the phone with customer service reps trying to coordinate between Carvana and their warranty provider SilverRock. There was a major disconnect between the two companies and how the claims were sent back and forth. Despite multiple submissions and phone calls, SilverRock could never actually get to the claims. All the while, Carvana promised to return calls to me, provide updates, etc. and never followed through. I was always the one calling the next day to follow up because keep in mind, you have a 7-day return policy to get answers on these claims to help make your decision on whether you want to keep the car or not and for my scenario, the answer on these claims would be a deciding factor in that. Ultimately it got to the point where that return window had expired and I was unfortunately left with no choice but to just return the car because of the damage - which I never got an answer back on if they would in fact fix it, but yet was told my 7-day return window would expire so I just needed to make a decision. Overall, a very poor experience. One in terms of what is actually disclosed in terms of wear and tear and damage and two in the experience after receiving the car when there are issues. It is very clear that they have a VERY strict process and there is really no room for working through it logically. If it doesn't fit the process puzzle, you are out of luck and only have a decision to return or keep. It's unfortunate because Carvana seems to present a very seamless process, which I'm sure it is if there are zero issues with the vehicle. However, I would not recommend buying a car from Carvana. More

I recently purchased two Jeep Wranglers from Carvana, and unfortunately, both experiences were major letdowns. The first vehicle, a 2020 Jeep Wrangler, arrived with several panels that had rust painted ov unfortunately, both experiences were major letdowns. The first vehicle, a 2020 Jeep Wrangler, arrived with several panels that had rust painted over. This was a huge surprise and led me to return the vehicle under their 7-day guarantee. I then selected a second vehicle, a 2018 Jeep Wrangler, hoping for a better outcome. Upon delivery, I immediately noticed front bumper damage that had not been disclosed by Carvana. Worse yet, after getting it inspected by a local auto body shop, I discovered it had frame damage and was not safe to drive. Despite filing a claim immediately, Carvana and SilverRock delayed acknowledging the claim until my return window was almost over. This delay left me scrambling to find a replacement vehicle. While they did offer an additional day to find an exchange, the shipping costs for another vehicle were far too high, leaving me with no option but to return the vehicle again. To make matters worse, Carvana demanded a debit card for payment on the trade before agreeing to pick up the Jeep, which was not part of our contract. Overall, this has been an exhausting and frustrating process, filled with missed inspections and poor communication. I expected much better from Carvana and am deeply disappointed with how unsafe vehicles were allowed to be sold and how difficult it has been to resolve these issues. I hope they take steps to improve their vehicle inspection process and customer service going forward. More