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Carlisle Cadillac Buick GMC

Carlisle, PA

4.4
1,164 Reviews

1402 Holly Pike

Carlisle, PA

17015

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1,164 Reviews of Carlisle Cadillac Buick GMC

June 25, 2023

DO NOT BUY A USED CAR HERE THEY DO NO SERVICE TO THEM. I REPEAT DO NOT BUY A USED CAR HERE most of not everysingle csr on their lot woll be dirty and have preious owners residue left inside. All cars batt More

by SticknMud
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Lewis, management , Tom Cornman, Tyler Randall, Pat Honore
Jun 29, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 24, 2023

A wonderful place to by a car from. I will go back again to buy another car when the time comes. More

by nicole_horn
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler Carroll, Michael Shearer, Michael Drury, Pat Honore
Jun 26, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Nicole, and we thank you for choosing Carlisle Cadillac Buick GMC!

June 24, 2023

Charged me for AC flush and then told me it was the air compressor that was bad. Told me it would be at least a month before part was in. I took it to a local shop and they had the part in three days. More

by dave99j
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don’t know their names
Jun 26, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, Dave, and it's disappointing to learn that we missed the mark here.

June 22, 2023

They took the time to fix the problem and make it right! Good job team! More

by Mulalleyc
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
Jun 23, 2023 -

Carlisle Cadillac Buick GMC responded

We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Carlisle Cadillac Buick GMC Team

June 20, 2023

The sales representative (Tyler Uhrich) worked with me on finding a vehicle to meet my needs since my vehicle was totaled in a recent accident. In finding me a replacement vehicle quickly, Tyler has extensiv More

by ruhrich52
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Just making sure that when I selected Tyler Randall, that I was selecting the right person, Tyler Uhrich, Tyler Randall
Jun 21, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for choosing Carlisle Cadillac Buick GMC. Your feedback and rating mean a lot to us. We're glad Tyler was able to help, and we hope to see you again!

June 08, 2023

I had a great experience buying my new Buick. The team was great and supportive More

by M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Honore, Ellie James, Michelle Garrett
Jun 09, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Carlisle Cadillac Buick GMC Team

June 07, 2023

Jess Swift was the best salesman and my experience was great! I would recommend him for all my auto needs More

by aseymore8624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Swift
Jun 07, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Carlisle Cadillac Buick GMC are glad to have you as a customer.

June 07, 2023

First, michael was exceptional ! !! Disappointed that when I got my car inspected 2 months ago they didn’t see my tires wearing. (7 years old) Michael pointed out the the wear & recom More

by debdoodle2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
Jun 07, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 01, 2023

This dealership was very nice. I had a great experience with the salesman during the test drive and purchasing the vehicle. More

by Joseph Rutledge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon Cullen
Jun 01, 2023 -

Carlisle Cadillac Buick GMC responded

Joseph, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

May 27, 2023

I have bought 2 cars here and will not be buying another one due to my experiences. I thought the first time may have been a fluke or personnel but I now know that is not the case. I walked in the first tim More

by russel.yinger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jess Swift
May 30, 2023 -

Carlisle Cadillac Buick GMC responded

Russel, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Carlisle Cadillac Buick GMC Team

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