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Carlisle Cadillac Buick GMC

Carlisle, PA

4.4
1,166 Reviews
Call Dealership (717) 601-2978
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1402 Holly Pike

Carlisle, PA

17015

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1,166 Reviews of Carlisle Cadillac Buick GMC

July 30, 2023

This dealership cannot communicate. I asked for a car to use as a loaner and test drive while having my service done, the scheduling person never set it up with sales. I had to call m More

by guido.robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't think I dealt with any of them. I woman helped me the most.
Report | Print
Jul 31, 2023 -

Carlisle Cadillac Buick GMC responded

Robin, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 29, 2023

Called in and Nolan got me in for service same day and they fixed my problem. Nolan was professional, courteous and very helpful. More

by ksunday02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Sheely
Report | Print
Jul 31, 2023 -

Carlisle Cadillac Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nolan met your expectations. Thank you for choosing Carlisle Cadillac Buick GMC, we look forward to having you as a valued customer for many years to come!

Jul 31, 2023 -

ksunday02 responded

Only issue is my Yukon will not start again today. Being towed in to find out what is going on. Hope they can solve this quickly

July 28, 2023

Was greet by Nolan as soon as I came in process in a timely manner. Was kept update on service. Would recommend the service department friends and family. More

by chrissimoncini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Sheely
Report | Print
Jul 28, 2023 -

Carlisle Cadillac Buick GMC responded

We really appreciate the kind recommendation, Chris. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Carlisle Cadillac Buick GMC Team

July 24, 2023

Had my PA inspection done and it was great! Easy scheduling and tech was quick and pointed out items that may need to be completed in the coming year. More

by dwaldrichjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Aldrich
Report | Print
Jul 25, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Carlisle Cadillac Buick GMC.

July 23, 2023

Tyler Ulrich was a pleasure to work with! He helped me to get a good deal on a 2019 Dodge Charger R/T. Mike in finance was great and all around the staff was awesome and very caring. I also t More

by oregonducks467
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ulrich, Michael Drury
Report | Print
Jul 24, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tyler and Michael to be a positive one. Enjoy your Charger!

July 21, 2023

Completed all the scheduled items plus a few more . All work done professionally and on the same day.... More

by twolf1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
Report | Print
Jul 24, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a timely and professional experience!

July 16, 2023

Easy to schedule. Maintenance Completed in a reasonable amount of time. Staff professional and courteous. More

by rgimble2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
Report | Print
Jul 17, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 13, 2023

Terrible experience, I traded a car in and got hit with late payments from it more than 2 weeks after it was traded in More

by Mkovach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brendon Cullen
Report | Print
Jul 14, 2023 -

Carlisle Cadillac Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Carlisle Cadillac Buick GMC Team

Jul 21, 2023 -

Mkovach responded

There’s been more since then, everything has been a hassle with this dealership since getting the vehicle. I live an hour and a half away from the dealership and set up an appointment for the chip for the heated seats to be installed and drove all the way out there just for them to act like they didn’t know why I was there and then didn’t even have the chip there to install it. Also it’s been almost 2 months since purchasing the vehicle and I still haven’t received my second key that was supposed to be ordered so when I called about it they didn’t even order the key yet. Now I have yet another issue going on with them presently that’s just too much to explain on here but I feel like I’ve been screwed over by this dealership and I don’t think that’s how a person should feel when purchasing a vehicle. Oh and nothing has been done to compensate for all the issues I’ve been dealing with because of their poorly trained/skilled staff

July 13, 2023

Tyler Carroll is a superb sales and leasing consultant. He and the dealership management and staff did everything possible to make my trade-in and purchase of a 2020 Jeep Rubicon effortless. Professional More

by harryatomlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Carroll
Report | Print
Jul 13, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your wonderful review, Harry! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Jeep Rubicon, and we thank you for choosing Carlisle Cadillac Buick GMC!

July 03, 2023

Service was prompt and everything taken care of professionally and politely. Would recommend to all. More

by kambam49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Sheely
Report | Print
Jul 04, 2023 -

Carlisle Cadillac Buick GMC responded

Kam, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Carlisle Cadillac Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

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