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Carlisle Cadillac Buick GMC

Carlisle, PA

4.4
1,164 Reviews

1402 Holly Pike

Carlisle, PA

17015

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1,164 Reviews of Carlisle Cadillac Buick GMC

May 25, 2023

Marcus was an excellent salesman. He was knowledgeable, helpful and very courteous. Extremely satisfied with my experience. More

by andrew@ashawlaw
Recommend Dealer
Yes
Employees Worked With
Marcus Maxwell
May 26, 2023 -

Carlisle Cadillac Buick GMC responded

Andrew, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marcus met your expectations. Thank you for choosing Carlisle Cadillac Buick GMC, we look forward to having you as a valued customer for many years to come!

May 13, 2023

Service is good but when it comes to sales I would never recommend this dealership to anyone. More

by KENJRUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nolan Sheely
May 15, 2023 -

Carlisle Cadillac Buick GMC responded

Ken, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 13, 2023

Peter Nartey, our salesperson is GREAT! Real professional! He made the transaction EASY and FAST! More

by GerrySilverado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Nartey
May 14, 2023 -

Carlisle Cadillac Buick GMC responded

Gerry, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Peter and our team here at Carlisle Cadillac Buick GMC are glad to have you as a customer.

May 12, 2023

Had a good experience doing business at this dealership. The salesman Peter Nartey was very pleasant and easy to deal with. More

by mikalprimus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Nartey
May 14, 2023 -

Carlisle Cadillac Buick GMC responded

Mikal, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 09, 2023

Always have had prompt efficient service here. A bit disappointed that due to lack of shuttle drivers, they were not able to pick up my car at home and deliver it back to me. More

by indysnan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
May 09, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 07, 2023

Sales person promised the truck would be cleaned & Rdy upon my rival, no jack , not cleaned , most dealer got 110 pt check . Truck manual, and only 1 key was avail, that information not reveal upfront . More

by moebrown1816
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Drury, Ellie James
May 08, 2023 -

moebrown1816 responded

Was told the truck would be cleaned detailed and ready upon our arrival, truck was not giving a full 100-110 pt Inspection, the jack was missing , only 1 key avail, finance didn't know my spouse name could be on the title , and not part of finance. Had to be told about gas fill up . 2021 Truck and the maintenance manual missing , operational manual mission , salesperson and manager never mention it , he said ( you know this is a Buick/ GMC dealer not a Toyota dealer) . Thanks .

May 08, 2023 -

moebrown1816 responded

None

May 08, 2023 -

moebrown1816 responded

Same

May 08, 2023 -

moebrown1816 responded

Same

May 08, 2023 -

moebrown1816 responded

Same

May 08, 2023 -

moebrown1816 responded

Same

May 03, 2023

I’m sure the dealership is fine however I went in because the inner tailgate doesn’t operate. There are small rocks rattling around I can’t get out because the inner gate doesn’t open. The service dept. coul More

by Dustd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
May 03, 2023 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon.

May 03, 2023

The service department was extremely professional and helped resolve the issues with my truck in a timely manner. More

by dsom1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Carroll, Michael Drury, Michael Gomez, Nolan Sheely
May 03, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Carlisle Cadillac Buick GMC.

April 30, 2023

What a great car buying experience with Brendon Cullen! He was patient, understanding and also pretty funny! From start to finish he was great and even called to check to make sure we were ok on our driv More

by cee0901
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Cornman, Pat Honore, Brendon Cullen
May 01, 2023 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon! Enjoy your new vehicle!

April 29, 2023

Very clean Great sales staff. Didn’t feel pushy. Felt like they wanted to help and not just push a car on you. Everyone we met were down to earth and helpful More

by Gmitchell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Cornman, Peter Nartey
May 01, 2023 -

Carlisle Cadillac Buick GMC responded

Here at Carlisle Cadillac Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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