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Carlisle Cadillac Buick GMC

Carlisle, PA

4.4
1,164 Reviews
Call Dealership (717) 601-2978
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1402 Holly Pike

Carlisle, PA

17015

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1,164 Reviews of Carlisle Cadillac Buick GMC

March 28, 2024

Fast professional service convenient location expert and knowledgeable I would recommend this quality GM garage over some of the questionable ones scattered amongst Carlisle More

by erin87james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
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Mar 29, 2024 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing your thoughts about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

March 23, 2024

Everyone was friendly and helpful. Bright and cheery. Our salesman made it fun. We would return there for another vehicle. More

by sandybee1965
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Cornman, Laszlo Fogarasi
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Mar 25, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

March 22, 2024

Excellent experience buying my truck here. They gave me a fair trade in and didn’t play any games with the price of my new vehicle My salesman Donovan Kerns Jr. was very knowledgeable about my More

by Snowgoose75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donavan Kerns Jr, Will Allen
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Mar 23, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your kind words for Donavan and for choosing Carlisle Cadillac Buick GMC! Congratulations on your new vehicle! Please let us know if we can be of any more assistance!

March 19, 2024

Yall are great. Yall always take care of me. Only positive vibes over here. - your favorite girl detailer 🤪 More

by shianneeckbold17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cornman, Michael Gomez, John Brady, Nolan Sheely, Will Allen
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Mar 20, 2024 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

March 18, 2024

This dealership has the worse service Dept and service writers. Since I purchased my 2018 ATS Cadillac from them 3 years ago, it seems once they sell the car you don't matter anymore. I just had my oil More

by cminich32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They did not give me their names.
Report | Print
Mar 20, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're disappointed that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, The Carlisle Cadillac Buick GMC Team

Mar 20, 2024 -

cminich32 responded

I am so disappointed in the service from your dealership. I owed a Honda prior to getting this car and I have to be honest they had the best service possible even when my car turned 13 years old they still treated me with respect and always took awesome car of my car needs. After I pulled this car off your lot, it was like we are done with one she purchased so all is well. Anytime I ever made an appt. it was never pleasant. Everyone said but they are a Cadillac dealer? I had my 2018 ATS Cadillac in for inspection on Oct. 7th, 2023, I told the girl at the time the Cue (the radio-main unit that controls the heat, air/ etc only worked half time, she said she would get someone to look at it when it was in, well they couldn't have done anything more than I did and tried to set the temp. control on the right side to find it did not operate, which I already told them that. She told me that they recommended getting a new unit for $995.00 which would have to be ordered and also they could give me a loaner car to use, nothing was put on paper it seems they are always in a big hurry to get your out the door. Anyway I ask her to order the part and when the loaner car was available to call me to bring my car in to get this done, I checked in a couple times with her to see if their was any loaner cars in and she would say not yet or you are next, this is from October, so I thought I will wait until I get the oil change to see if they still have me on that list, well to find out the girl left and no one had any idea I was to get a loaner car, make notes put these in the customer's files. That might help. Anyway when I called to scheduled my oil change I explained my situation again and said I need to have the CUE fixed because now I can not get the air conditioning to work. They said they would set me up and give me more information when I picked up my car, well they told me the same thing as I told them on Oct. 7th 2023 I needed a new Cue- but due to them confirming this with hitting a button on the CUE they wanted $198.00 to tell me this, if I would have not told them that I felt that was wrong they would have charged me that $198.00 with no problem. How honest is that. Very bad business. I hate to have the work done at your dealership but I know if I take it to another Cadillac dealership they will need to do the diagnosis and then I will be charged for that for them to even start this work that should have been already completed. I just want Good Customer Service. I get that things are not like they use to be, but I work for a company that are in Sales/Parts/Shop and if our owners knew we treated a customer like this there would be harsh consequences. I don't expect anything to be done by this and that is fine, I have accepted things as they are and just plan on never getting a referring your dealership to anyone.

March 16, 2024

Took 4 hrs to do the paperwork. traded my car in with 180k miles on it saying it's an auction car they don't put them on the lot gave me $1500 for it. Next week it's on the lot fo More

by jutt348
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Shearer
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Mar 18, 2024 -

Carlisle Cadillac Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sincerely, The Carlisle Cadillac Buick GMC Team

March 15, 2024

Tyler Carroll helped us so much with our new bronco sport! I highly recommend them to anyone that’s looking for a new car or even a simple car upgrade. Great selection of cars and great quality of cars More

by Shanellmcminn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Carroll
Report | Print
Mar 17, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you, Shanell! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Carlisle Cadillac Buick GMC.

March 08, 2024

John Brady and Tom Cornman were great to work with. Everything went very smoothly. John went above and beyond to help with the my vehicle lease. More

by IMTRICKSTER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Cornman, John Brady
Report | Print
Mar 10, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that John and Tom had the opportunity to provide you with great service. We thank you for choosing Carlisle Cadillac Buick GMC!

March 07, 2024

Once car was purchased, found out the key fob was defective, they did not make it right. Within 50 miles of driving check engine light came on. Wiper were cracked and broken as well. I will never vis More

by paul.landers
Recommend Dealer
No
Employees Worked With
Aiden Drury, Will Allen
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Mar 08, 2024 -

Carlisle Cadillac Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 08, 2024 -

paul.landers responded

Paul.landers@live.com Phone 7604601206 I was already told to contact Fiat and a new key fob, so that is what we did to use the car. Driving back from Fiat the check engine light came on right at about the 50 mile range. Odd, when you clear obd2 codes it resets at 50 miles…. This leave me to believe that something was wrong when sold. Used the windshield wipers when it started to rain on the way home from Fiat and they were already coming apart. Had to replace those.

May 29, 2024 -

paul.landers responded

I have still yet to receive a call or email about this. I had it diagnosed and it is the crankshaft position sensor. Which means the code was wiped to pass emissions for the sale. I also had to get a new key fob since the car would not unlock. Also the shift knob has now come apart and the A/C does not work. If you are looking to purchase a used car I would look elsewhere if you want a car that runs and works as sold to you and is not a lemon.

Jun 06, 2024 -

paul.landers responded

Had the car in the shop today 6/6/2024. Axels are also leaking, I repeat DO NOT buy a used car from this dealer, they should have fixed all these issues prior to selling the car.

March 06, 2024

Very friendly, the service dept is great. Oil change I'm in and out in no time. Never had to wait long. That makes me happy. More

by beverlysteinour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez, Nolan Sheely
Report | Print
Mar 06, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much, Beverly, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Carlisle Cadillac Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

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