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Carlisle Cadillac Buick GMC

Carlisle, PA

4.3
1,167 Reviews

1402 Holly Pike

Carlisle, PA

17015

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1,167 Reviews of Carlisle Cadillac Buick GMC

March 07, 2024

Once car was purchased, found out the key fob was defective, they did not make it right. Within 50 miles of driving check engine light came on. Wiper were cracked and broken as well. I will never vis More

by paul.landers
Recommend Dealer
No
Employees Worked With
Aiden Drury, Will Allen
Mar 08, 2024 -

Carlisle Cadillac Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 08, 2024 -

paul.landers responded

Paul.landers@live.com Phone 7604601206 I was already told to contact Fiat and a new key fob, so that is what we did to use the car. Driving back from Fiat the check engine light came on right at about the 50 mile range. Odd, when you clear obd2 codes it resets at 50 miles…. This leave me to believe that something was wrong when sold. Used the windshield wipers when it started to rain on the way home from Fiat and they were already coming apart. Had to replace those.

May 30, 2024 -

paul.landers responded

I have still yet to receive a call or email about this. I had it diagnosed and it is the crankshaft position sensor. Which means the code was wiped to pass emissions for the sale. I also had to get a new key fob since the car would not unlock. Also the shift knob has now come apart and the A/C does not work. If you are looking to purchase a used car I would look elsewhere if you want a car that runs and works as sold to you and is not a lemon.

Jun 06, 2024 -

paul.landers responded

Had the car in the shop today 6/6/2024. Axels are also leaking, I repeat DO NOT buy a used car from this dealer, they should have fixed all these issues prior to selling the car.

March 06, 2024

Very friendly, the service dept is great. Oil change I'm in and out in no time. Never had to wait long. That makes me happy. More

by beverlysteinour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez, Nolan Sheely
Mar 06, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much, Beverly, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Carlisle Cadillac Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

March 04, 2024

Both Tyler Carroll and Tom Cornman are professionals and efficient in the car trading process. We expressed our wishes that we DID NOT want to be bombarded by add ons to the deal that we feel add no valu More

by lynl52
Recommend Dealer
Yes
Employees Worked With
Tom Cornman, Tyler Carroll, Michael Krupski
Mar 04, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you! Tyler, Michael, and Tom appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Carlisle Cadillac Buick GMC.

March 04, 2024

Service was fine and didnt take long; however, they need more seating in the waiting area. More

by slm20
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
Mar 04, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your kind words for Michael, and for taking the time to leave us this wonderful feedback!

March 02, 2024

Aiden was really helpful and welcoming. He did a really great job explaining everything To us and making sure we felt understood. They were willing to look into our junky truck and see if More

by rust bucket
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aiden Drury
Mar 02, 2024 -

Carlisle Cadillac Buick GMC responded

Here at Carlisle Cadillac Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Aiden, and it was a pleasure having you at the dealership. We appreciate your review!

March 02, 2024

Took forever for the pay off trade. Laszlo was great, from the start. He had the car up and ready for me before I came to the dealership! Will Allen isn’t all that great. While he is ve More

by Amiracano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Krupski, Laszlo Fogarasi, Will Allen
Mar 04, 2024 -

Carlisle Cadillac Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 29, 2024

I feel that I am like most people with regard to buying a vehicle, it is not a pleasant experience to look forward to for several factors, mostly it's intimidating and the nature of the sales negotiation can More

by Grendel360
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Carroll, Michael Krupski, Will Allen
Mar 01, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well Tyler and congratulations on your new vehicle! We truly appreciate your feedback!

February 21, 2024

Was very fast getting my car fixed and the people was very nice to me and so was mike More

by bigsismorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
Feb 21, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 18, 2024

Great people to do business with, I do hope they located our 2nd fob to the Suburu Crosstrek . More

by teaj63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Krupski, Donavan Kerns Jr, Will Allen
Feb 19, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Michael, Donavan, and WIll here at Carlisle Cadillac Buick GMC are glad to have you as a customer.

February 17, 2024

Average no frills similar as most dealerships I have visited in past years although other dealers when spending the amount of time with you would offer coffee tea or water during the waiting of processi More

by RWASHINGTON106
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Carroll, Michael Krupski
Feb 19, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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