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Carlisle Cadillac Buick GMC

Carlisle, PA

4.4
1,164 Reviews
Call Dealership (717) 601-2978
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1402 Holly Pike

Carlisle, PA

17015

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1,164 Reviews of Carlisle Cadillac Buick GMC

April 09, 2024

Just bought a brand new Sierra from Aiden. He is a great salesperson and they have a great team More

by Sierralover
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Cornman, Aiden Drury, Michael Krupski
Report | Print
Apr 09, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Aiden met your expectations. Congratulations on your new Sierra! Thank you again for choosing Carlisle Cadillac Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

April 06, 2024

I have been associated. with this dealership since 1985 when they were known as Graham Cadillac. Carlisle Cadillac is still the same customer service as back then. More

by herbheisey
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Cornman, Aiden Drury, Will Allen
Report | Print
Apr 07, 2024 -

Carlisle Cadillac Buick GMC responded

Hi Herb: Thank you so much for choosing Carlisle Cadillac Buick GMC! Please let us know if we can be of any more assistance!

April 05, 2024

It was a very good experience. They scheduled me right away. They fixed everything that needed done. More

by rbomboy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Carroll
Report | Print
Apr 07, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 05, 2024

Had a good experience with Mike at check in, but after checking my bill I noticed they rotated my tires - which I did not need or request. More

by k.calaman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
Report | Print
Apr 07, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

April 03, 2024

One of the worst place which I have ever bought a car. No helpful staff, specially financial staff. More

by baqir.rasouli
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Krupski
Report | Print
Apr 05, 2024 -

Carlisle Cadillac Buick GMC responded

Baqir, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, The Carlisle Cadillac Buick GMC Team

April 01, 2024

Very friendly, courteous and accommodating. They followed up by tracking the replacement part and calling as soon as it arrived to get us scheduled for the repair. I would recommend them to any More

by RICKY.FRANKLIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez, Nolan Sheely
Report | Print
Apr 02, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your kind words, Ricky, and for taking the time to leave us this wonderful feedback!

March 31, 2024

Great service. Small town feel which is appreciated. My next vehicle will be from Carlisle More

by JDWOLFERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
Report | Print
Mar 31, 2024 -

Carlisle Cadillac Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Carlisle Cadillac Buick GMC, we look forward to having you as a valued customer for many years to come!

March 30, 2024

Dirk and Will were absolute gems! The service department also facilitated a spur-of-the-moment request without hesitation. The whole process was perfect, and I am so happy with the More

by JOLEENMARTIN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Krupski, Dirk Bauer, Will Allen
Report | Print
Mar 30, 2024 -

Carlisle Cadillac Buick GMC responded

Thanks for your feedback on your recent visit to Carlisle Cadillac Buick GMC. It's great to hear that Dirk and Will were able to assist you and that you had such a positive experience.

March 30, 2024

I dropped my truck off for service they were quick and responsive and addressed the issue immediately gave me a great experience I highly recommend Mike Gomez!!! More

by adrury04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cornman, Michael Gomez, John Brady, Nolan Sheely, Michael Krupski, Will Allen
Report | Print
Mar 30, 2024 -

Carlisle Cadillac Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

March 28, 2024

What a poor experience we had with them. We bought from out of state and were told we were buying a car in pristine condition. When it arrived to us in Tennessee, there were numerous area More

by Bradenton1285
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Shearer, Michael Krupski
Report | Print
Mar 29, 2024 -

Carlisle Cadillac Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 29, 2024 -

Bradenton1285 responded

We would appreciate someone to actually contact us. We spoke to the sales manager, Mike Krupski and he said there’s nothing going to happen, it’s a used car, get over it, I only called you back as a courtesy he stated. Small town dealership should care, but unless I hear back, I’ll take it as you knowingly sold the car, lied about it, and we hope you can sleep at night. There is truth in advertising and your salesman’s word should be truthful. You can’t lie in life and get away with it. You know the car, you know the best way to contact us. We asked that you fix it, promptly and properly.

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