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Carlisle Cadillac Buick GMC
Carlisle, PA
1,127 Reviews
Your Carlisle Buick GMC Headquarters conveniently located on the Holly Pike in Carlisle PA! With over 300 cars and trucks in stock, you can not go wrong with Carlisle Cadillac Buick GMC!! A wide selection of New Cadillac's Buick's and GMC's as well as a Preowned inventory that changes daily. Our service department can perform repairs on any make and model with the level of service that you have come to expect from Carlisle Buick GMC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 8:00 AM - 6:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 8:00 AM - 6:30 AM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,127 reviews
June 05, 2024
I did not receive enough information about paying for the expensive car care. I appreciated your getting for me a manual. expensive car care. I appreciated your getting for me a manual. More
by chloeduncan61
Verified Customer
Helpful June 04, 2024
ON 2/24/24 I purchased a 2022 GMC Sierra 2500HD from them. My salesman was Gary Hoffman. I specifically told him I did not want the service contract that was $3515 more. He said no problem I will rem them. My salesman was Gary Hoffman. I specifically told him I did not want the service contract that was $3515 more. He said no problem I will remove it. I was approved for financing and then sent back to the Finance Manager Will Allen. He was very hard to understand talking extremely quickly and at times talking to himself. He was making bad jokes some of them racial. He was acting very erratically and difficult to understand. It was very uncomfortable and I missed the fact that the service contract had been included as well as GAP insurance ($1000) and a Maintenance Plus Agreement ($995). I signed the loan and after returning home read everything and noticed they had been added. That day I contacted Gary Hoffman and he told me that it was probably include by mistake and I needed to talk to Will Allen to have it cancelled. I read the terms of the contract and they said to return to the dealer to have them cancelled as well. On March 8th I returned to the dealer and signed the cancellation forms with Will Allen. He was much more professional and understandable this time. He told me it would take about 12 weeks for the refunds to be issued and paid to my lien holder. On June 3rd my bank had still not received the refund. I emailed Will Allen and asked if he could check the status of the refund. Meanwhile I called Triton the servicing company and talked to a customer service rep. He told me that they had never received the cancellation request and if I couldn't get copies of them from the dealer the cancellation wouldn't take effect until then and I would have to pay for the 3 months between March 8th when I signed the papers and June 3. I emailed Will Allen this and did not receive a reply. I reached out to the dealer through their contact us form on the website and received what appeared to be an utomated email from Gary Hoffman about what vehicle i was interested in. On June 4th in the morning I used the chat bot on their web page to leave a message about the situation and to have someone contact me that was not Gary Hoffman or Will Allen. This afternoon I filed a complaint with the Attorney Generals Office and I will be filing one with the Better Business Bureau tonight. More
by nclouser
June 04, 2024
The entire team worked together to make things happen and made sure a deal got done. I am very pleased. Thank you. made sure a deal got done. I am very pleased. Thank you. More
by wayne40
June 04, 2024
They treat you like family. From finance and insurance to the delivery of the vehicle, it was the best I’ve ever had. I ordered the vehicle in March. It was delivered to me in t From finance and insurance to the delivery of the vehicle, it was the best I’ve ever had. I ordered the vehicle in March. It was delivered to me in the middle of May. Fantastic service. More
by KHILL002
June 03, 2024
I had a great experience overall. Everyone I dealt with was very friendly and helpful. Everyone I dealt with was very friendly and helpful. More
by nicholke
May 30, 2024
Great that I could schedule a wait for appointment. Time was not wasted. Short wait. Time was not wasted. Short wait. More
by jancfeehan
Employees Worked With
May 29, 2024
Staff was pleasant and helpful. They kept me update on the status of my repair. They kept me update on the status of my repair. More
by rgimble2
May 29, 2024
Michael and Tyler were very professional, helpful, smart and pleasant! Make you feel very welcome! and pleasant! Make you feel very welcome! More
by samuel717
May 27, 2024
Noisy waiting room waiting area. No coffee or water available/offered. My Cadillac used to be washed after service and that’s not done anymore. I understand wanting to cut costs, but No coffee or water available/offered. My Cadillac used to be washed after service and that’s not done anymore. I understand wanting to cut costs, but customer care has gone downhill More
by bsbb13
Employees Worked With
Never told me their names
May 27, 2024
Everything went smoothly. We didn’t feel like we were being pressured into anything and they listened to our concerns We didn’t feel like we were being pressured into anything and they listened to our concerns More
by lmwallas
