CarMax

Carmax is horrendous, if I could give negative stars I would. They mark up the car pricing to offset their offers on trade for starters. Next they play games with paperwork and titling. After getting all would. They mark up the car pricing to offset their offers on trade for starters. Next they play games with paperwork and titling. After getting all that BS out of the way, they then tell you they can’t do Plate transfers, what kind of dealership is this. Then the final straw after enduring all this BS and agreeing to numbers, they do not take anything but cash or certified check for down payment. We always use our rewards cards for down payments, then pay them off with the cash. Why would you not reap the rewards while increasing your credit. Having bought all my cars and boats this way, this was a very shocking position to loose a deal over. But no problem I will gladly go elsewhere. More

Brakes wore out in three months, undrivable. Almost $1,000 to fix. Beware of inspection record. $1,000 to fix. Beware of inspection record. More

THEY RAN MY CREDIT TO OVER 30 BANKS. THERE CUSTOMER SERVICE IS TERRIBLE THEY NEVER RETURN YOUR CALLS. SERVICE IS TERRIBLE THEY NEVER RETURN YOUR CALLS. More

I will not ever buy a used car from CarMax again. I believe all they do is detail the vehicle and hope you don’t find the mechanical issues until after their warranty period has expired. I found numero believe all they do is detail the vehicle and hope you don’t find the mechanical issues until after their warranty period has expired. I found numerous problems which they did fix, but, a very expensive issue surfaced, ($3400), after the warranty period. Be very careful if you do purchase a vehicle from them. Have a competent mechanic check every system prior to purchase. You may get lucky, but, you’ve been warned. Stay away from them. Worst car buying experience I ever had. More

Do not buy the CarMax extended warranties. They are weasels and will "fine print" you out of covering the repairs they claim to cover. Four years ago, I purchased my third vehicle from CarMax, an A weasels and will "fine print" you out of covering the repairs they claim to cover. Four years ago, I purchased my third vehicle from CarMax, an Audi Q5, along with a MaxCare warranty. On July 24th of this year, my wife and son got stuck on the side of Afton Mounting going to Harrisonburg, VA because the engine of the Audi Q5 blew up. Luckily, despite being stuck on the shoulder of a mountain road, neither she nor our son was hurt. After spending the weekend picking up my family, I had the car towed to the nearest dealer to be repaired. I assumed that this was the end of our harrowing experience. However, I had not started dealing with MaxCare, yet. The dealer called MaxCare the following week with the repair information and was told MaxCare denied the claim. When I purchased my car from CarMax, the sales associate told me that “people love the MaxCare warranty.” Well, I certainly don’t. Dealing with MaxCare has been nothing short of a catastrophic failure, exactly the kind of failure that our car experienced, and exactly the kind of failure I expect a warranty to cover. My claim was denied twice by MaxCare. On top of the fact that CarMax sold a car that blew up after only being driven 45,000 miles, I spent three weeks trying to get the car repaired. This is completely unacceptable. I bought the MaxCare warranty for “peace of mind” not for “added stress and aggravation.” The Audi clearly experienced an engine failure that should be covered by the “comprehensive” warranty. The car had been serviced by Audi of Richmond and Delta V Auto and was up to date on all scheduled maintenance. I understand that the repairs will be expensive. But if CarMax doesn’t want to cover repairs for an Audi, then either 1) don’t sell the vehicle or 2) don’t sell insurance. Weaseling out of your responsibility is a horrible way to treat your loyal customers. Don't waste your money on the worthless MaxCare warranty. More

I bought an Audi 2015 A3. After I came home to have the safety recall fixed by a dealer I found out that there is no repair available. It is a passenger airbag deployment issue that makes the car dangerous safety recall fixed by a dealer I found out that there is no repair available. It is a passenger airbag deployment issue that makes the car dangerous to ride in if the light goes on. I called Carmax and told them and got excuses and shifting of the blame onto me, who should have known. I am truly disgusted with the experience. I cannot even resell this car in good faith. Avoid Carmax. More

Good morning CarMax is the worst place ever to buy a car they're prejudiced they sold a car that I had ordered waited three weeks to get car arrived I went to purchase the car has my financing they said the they're prejudiced they sold a car that I had ordered waited three weeks to get car arrived I went to purchase the car has my financing they said they needed one more piece of paper from my financing I went to the next day to pick the car up and they sold it to a white person then tried to order me another car that was a piece of crap worst car dealer ever never buy a car from these guys we minorities need to stop patronizing these businesses that don't appreciate us we work hard for our money to More

Worst experience with a "dealership" ever. They post cars that are already sold and then call you back and wait while loading...I had called and was told that once you get pre approved on a car it's held for that are already sold and then call you back and wait while loading...I had called and was told that once you get pre approved on a car it's held for you. They gave me a quote for an 8% loan. Such a joke I will NEVER purchase from this business. HORRIBLE TACTICS AND SERVICE. Just garbage. that experience put the worst taste in my mouth. What a waste of my time. More

Finance practices here are deceptive, at best. And, whatever you do, DO NOT pay the transfer fee for a vehicle, unless you’re sure you want that EXACT car. If it rattles, smells, or has stains on the h whatever you do, DO NOT pay the transfer fee for a vehicle, unless you’re sure you want that EXACT car. If it rattles, smells, or has stains on the headliner, you do not get your money back. We did this during the COVID pandemic, and discovered the $250 fee is not applicable to the purchase price, nor is it refundable. We've bought 2 cars from CarMax in the past, but after this experience, will never give them our business again. More

I have roughly a credit score of 800 or higher and after applying for CarMax's financing they offered me a range of 9-10% APR... This is absolutely criminal. I can only imagine what they offer people with l applying for CarMax's financing they offered me a range of 9-10% APR... This is absolutely criminal. I can only imagine what they offer people with lower credit scores. This is predatory lending, it should not even be legal to put 10% APR on a loan. Save a couple of points on your credit score and DO NOT APPLY FOR CARMAX. More