CarMax

went a “traditional” dealership in town because we had went a “traditional” dealership in town because we had bought there before and thought somehow that was the best option. I knew I hated the way these went a “traditional” dealership in town because we had bought there before and thought somehow that was the best option. I knew I hated the way these dealerships sold cars, but like an idiot decided to try it again. Predictably, it was awful - lies, hidden fees, hours waiting for them to “talk to their manager”… I finally decided I had enough and walked out. SO glad I did. We found a couple of cars on Carmax.com that we liked and settled on one to have delivered to our local Carmax dealer. Katie from Carmax almost immediately called me and talked me through the car, going over details and ultimately helping me find a different car that we liked better. We arranged the delivery of that car, it cost $99 to deliver and she said it would take 7 days or less to arrive. In the meantime, she helped us ask questions about the car to the Carmax that had it and let us know what to expect of the rest of the process. That whole phone call took about an hour (most of it helping us find the exact car we wanted) with a few texts of follow up afterward. The car took less than 24 hours to ship and arrived at our local Carmax 24 hours after that. Katie kept us updated and helped us schedule a test drive and we were able to see it that evening. We had planned to test drive it overnight but once we saw it and test drove, we purchased. It was exactly as promised. They noticed it needed new tires so those were put on before we even did our test drive. The purchase process was quick and easy. We had done the financing application part on the phone call with Katie, so we knew the exact financing options we had (which stayed the same when we went to purchase) and the whole buying process in person took about 30 minutes start to finish. The longest we waited was after signing when they took the car to clean and detail (about 20 minutes) because it was a busy Friday night. Since we had the 30 day return option, we felt comfortable getting it before we took it to our mechanic. He checked it out the next morning and said it was a great car. Bottom line - I will NEVER buy from a “traditional” car dealer again. Every single interaction with Carmax was pleasant, quick and transparent. No games, no lies, no bait and switch. We knew exactly what we would pay and that never changed. The price of the car was comparable to others we saw like it elsewhere. The car we got was exactly as promised. Katie was awesome. The $99 transfer fee was reasonable to us because it meant we could purchase a car we liked and not have to drive to another state ourselves to get it. More

Carmax is horrendous, if I could give negative stars I would. They mark up the car pricing to offset their offers on trade for starters. Next they play games with paperwork and titling. After getting all would. They mark up the car pricing to offset their offers on trade for starters. Next they play games with paperwork and titling. After getting all that BS out of the way, they then tell you they can’t do Plate transfers, what kind of dealership is this. Then the final straw after enduring all this BS and agreeing to numbers, they do not take anything but cash or certified check for down payment. We always use our rewards cards for down payments, then pay them off with the cash. Why would you not reap the rewards while increasing your credit. Having bought all my cars and boats this way, this was a very shocking position to loose a deal over. But no problem I will gladly go elsewhere. More

Brakes wore out in three months, undrivable. Almost $1,000 to fix. Beware of inspection record. $1,000 to fix. Beware of inspection record. More

THEY RAN MY CREDIT TO OVER 30 BANKS. THERE CUSTOMER SERVICE IS TERRIBLE THEY NEVER RETURN YOUR CALLS. SERVICE IS TERRIBLE THEY NEVER RETURN YOUR CALLS. More

I will not ever buy a used car from CarMax again. I believe all they do is detail the vehicle and hope you don’t find the mechanical issues until after their warranty period has expired. I found numero believe all they do is detail the vehicle and hope you don’t find the mechanical issues until after their warranty period has expired. I found numerous problems which they did fix, but, a very expensive issue surfaced, ($3400), after the warranty period. Be very careful if you do purchase a vehicle from them. Have a competent mechanic check every system prior to purchase. You may get lucky, but, you’ve been warned. Stay away from them. Worst car buying experience I ever had. More

Do not buy the CarMax extended warranties. They are weasels and will "fine print" you out of covering the repairs they claim to cover. Four years ago, I purchased my third vehicle from CarMax, an A weasels and will "fine print" you out of covering the repairs they claim to cover. Four years ago, I purchased my third vehicle from CarMax, an Audi Q5, along with a MaxCare warranty. On July 24th of this year, my wife and son got stuck on the side of Afton Mounting going to Harrisonburg, VA because the engine of the Audi Q5 blew up. Luckily, despite being stuck on the shoulder of a mountain road, neither she nor our son was hurt. After spending the weekend picking up my family, I had the car towed to the nearest dealer to be repaired. I assumed that this was the end of our harrowing experience. However, I had not started dealing with MaxCare, yet. The dealer called MaxCare the following week with the repair information and was told MaxCare denied the claim. When I purchased my car from CarMax, the sales associate told me that “people love the MaxCare warranty.” Well, I certainly don’t. Dealing with MaxCare has been nothing short of a catastrophic failure, exactly the kind of failure that our car experienced, and exactly the kind of failure I expect a warranty to cover. My claim was denied twice by MaxCare. On top of the fact that CarMax sold a car that blew up after only being driven 45,000 miles, I spent three weeks trying to get the car repaired. This is completely unacceptable. I bought the MaxCare warranty for “peace of mind” not for “added stress and aggravation.” The Audi clearly experienced an engine failure that should be covered by the “comprehensive” warranty. The car had been serviced by Audi of Richmond and Delta V Auto and was up to date on all scheduled maintenance. I understand that the repairs will be expensive. But if CarMax doesn’t want to cover repairs for an Audi, then either 1) don’t sell the vehicle or 2) don’t sell insurance. Weaseling out of your responsibility is a horrible way to treat your loyal customers. Don't waste your money on the worthless MaxCare warranty. More

I bought an Audi 2015 A3. After I came home to have the safety recall fixed by a dealer I found out that there is no repair available. It is a passenger airbag deployment issue that makes the car dangerous safety recall fixed by a dealer I found out that there is no repair available. It is a passenger airbag deployment issue that makes the car dangerous to ride in if the light goes on. I called Carmax and told them and got excuses and shifting of the blame onto me, who should have known. I am truly disgusted with the experience. I cannot even resell this car in good faith. Avoid Carmax. More

Good morning CarMax is the worst place ever to buy a car they're prejudiced they sold a car that I had ordered waited three weeks to get car arrived I went to purchase the car has my financing they said the they're prejudiced they sold a car that I had ordered waited three weeks to get car arrived I went to purchase the car has my financing they said they needed one more piece of paper from my financing I went to the next day to pick the car up and they sold it to a white person then tried to order me another car that was a piece of crap worst car dealer ever never buy a car from these guys we minorities need to stop patronizing these businesses that don't appreciate us we work hard for our money to More

Worst experience with a "dealership" ever. They post cars that are already sold and then call you back and wait while loading...I had called and was told that once you get pre approved on a car it's held for that are already sold and then call you back and wait while loading...I had called and was told that once you get pre approved on a car it's held for you. They gave me a quote for an 8% loan. Such a joke I will NEVER purchase from this business. HORRIBLE TACTICS AND SERVICE. Just garbage. that experience put the worst taste in my mouth. What a waste of my time. More

Finance practices here are deceptive, at best. And, whatever you do, DO NOT pay the transfer fee for a vehicle, unless you’re sure you want that EXACT car. If it rattles, smells, or has stains on the h whatever you do, DO NOT pay the transfer fee for a vehicle, unless you’re sure you want that EXACT car. If it rattles, smells, or has stains on the headliner, you do not get your money back. We did this during the COVID pandemic, and discovered the $250 fee is not applicable to the purchase price, nor is it refundable. We've bought 2 cars from CarMax in the past, but after this experience, will never give them our business again. More