CarMax

Paid for a car to be transferred from Maryland to Massachusetts Stock number 21081116 After the car arrived in Massachusetts I was told they can no longer locate the car Massachusetts Stock number 21081116 After the car arrived in Massachusetts I was told they can no longer locate the car More

Had an appointment with an offer of $1,400.00 which is low for my 2003 Honda Odyssey EXL. After they test drove, a report was generated with an offer of $1,000.00 which is a joke considering private part low for my 2003 Honda Odyssey EXL. After they test drove, a report was generated with an offer of $1,000.00 which is a joke considering private party sale of $2000-$3000+. The generated report listed non existing defects...rust on top and hood...wrong!!!! I drove 25 miles waited an hour for this? For Sale sign back on the van! More

i went to carmax to get an in person appraisal to sell my vehicle this evening only to be humiliated in the showroom by an unprofessional salesperson- i waited a bit and then had an emergency and told the sa vehicle this evening only to be humiliated in the showroom by an unprofessional salesperson- i waited a bit and then had an emergency and told the sales person i had to leave - he walked around the showroom shouting impatient impatient loudly so i can hear it walking out the door and he was the other side of the store - so rude and nasty - carmax in chicago ridge IL More

I could not be more disappointed in this place. I received a quote online and filled out exactly every question including the car had a check engine light. I received an estimate and when I got ther received a quote online and filled out exactly every question including the car had a check engine light. I received an estimate and when I got there and received the actual quote of $100 (which there was more in gas in the car than that. The vehicle is a 2005 Acura MDX - inside and out in great shape. Of course, I walked out and learned what type of company this place really is. Buyer and Seller BEWARE!!!! More

I went to car Max to get an appraisal in Waldorf Maryland, Had an appointment that the dealership set for me. When I got there and told them I was not purchasing a car today I just wanted my apprais Maryland, Had an appointment that the dealership set for me. When I got there and told them I was not purchasing a car today I just wanted my appraisal they had me wait, and then came out after about 10 minutes and said the appraisal machine is not working. I felt that they should have notified me via text or email before I took that drive up to the dealership.It all just seemed shady. I will Never purchase at carmax in Waldorf!!Wasted an hour of my time for nothing. More

I have to say that my experience with Edgar Chavez with Carmax at the Texas Stadium location was TRULY OUTSTANDING in every way... HIGHLY HIGHLY HIGHLY recommend you ask for him by name. Proactive, knowled Carmax at the Texas Stadium location was TRULY OUTSTANDING in every way... HIGHLY HIGHLY HIGHLY recommend you ask for him by name. Proactive, knowledgeable, helpful, and a high quality person. Can you ask anything more? The rest of the Carmax team was also exceptional. I purchased the added warranty expressly because of the representation on the front side of the sale and I look forward engaging their car maintenance services as needed and required. I traded in my precious Jeep Sahara for a beautiful Gladiator that was nearly new. Why Carmax? I had a terrible experience with trying to buy new through a dealership (1 star). Found a Bronco I thought I would like at Carmax with a mediocre sales team in Colorado was disappointed in both (2 stars).... after my return I was fortunate enough to work with Edgar at Texas Stadium, I found EXACTLY what I wanted. I would not work with ANYONE ELSE. Edgar Chavez representation of Carmax was superb in EVERY WAY (Five Stars). More

I found a car online that I was really interested in and I had cash on hand to purchase right away, I called Car Max and had a good conversation with an agent and reserved it and booked a test drive the nex I had cash on hand to purchase right away, I called Car Max and had a good conversation with an agent and reserved it and booked a test drive the next day. I was excited to drive and when I looked up the address they confirmed for the test drive appointment it was incorrect vs the listed address which was only 15 minutes from my help. The vehicle was actually 30 hours from my location and it would cost me $1099 to bring it to the listed location. Not a good first experience with Car Max so be careful and review and confirm all information if you decide to use them More

Car Max is NOT working within industry standards. They pre-approve you but refuse to shop for lower APR's. Car Max misleads shoppers by telling them they don't have the capability to shop for better APR r pre-approve you but refuse to shop for lower APR's. Car Max misleads shoppers by telling them they don't have the capability to shop for better APR rates. They are trying to force buyers into using their financing at 3-6 % higher APR rates to keep the money in house. Car prices are marked up as well. They run credit with no intent on using outside lenders to finance cars...instead they tell the buyer to contact lending sources that traditionally only deal with dealership. Lots of misinformation but when pressed they say they don't have the capability to shop for better APR's. Just another example of taking advantage of consumers during a difficulty time in our history !! More

we got there. I paid to ship the car so I demonstrated my commitment. Carmax had me wait even with an appointment. We then were pushed to wait outside in the rain and the salean showed up 30min later. I my commitment. Carmax had me wait even with an appointment. We then were pushed to wait outside in the rain and the salean showed up 30min later. Immediately noticed the cracked windshield and large gouge in the door. Not what was online and they shrugged and said they would do nothing. I paid to ship it but could not accept those terms. More

Went with a friend to cosign her loan. Somehow right before signing they explained that I was primary because my credit was better. xxx before signing they explained that I was primary because my credit was better. xxx More