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CarMax

Merriam, KS

1.2
282 Reviews

6801 East Frontage Road

Merriam, KS

66204

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Showing 282 reviews

February 06, 2023

These people cannot sell you a car for the full amount, if you try to pay by check. I took a corporate check for the full amount of over $40,000.00 and they had no way to accept the check that was already More

by dave.brazeal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manager, sales person named Robert, Different Sales person day of sale.
December 26, 2022

What should have been a fairly simple transaction, selling an 18 year old car of my mothers was not. After supplying them with a title and a power of attorney. They closed the deal, I received payme More

by Annerossmurray
Recommend Dealer
No
Employees Worked With
Vernon
December 23, 2022

Complaint Description I purchased a red Ford Fusion 2013 on 6/11/2020. On 12/15/2022 my fusion shut down. I called MaxCare my extended warranty company. The customer representative I was on the phone stated More

by Mini Cooper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bonnie
December 03, 2022

Bad company, poor service. I did not feel welcome at Carmax. Very bad experience. No call back after looking at my vehicle and priced it well below market value. More

by Fuccarmax
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
October 25, 2022

If i could give zero stars that is what they would get! I bought a 2019 Mercedes from them for 37k (40 after taxes). Come to find out that the speedometer has been rolled back and also has an active lien o More

by Megc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No names given
September 01, 2022

There we're 6 people at their office standing around not doing much of anything. I had an appointment to pick up the car with somebody named Jim but he wasn't available. They told me the car is at PA inspec More

by Annie7622
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Appointment with Jim (not available). He sent me a text for a noon appointment. Cody helped me.
August 15, 2022

Bought 4 cars from them, all of them had major issues, after selling the car they clean their hands and now you are at the mercy of the extended warranty company. I was under the impression that you pay More

by Dana
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
August 11, 2022

Completed out application online for vehicle that I liked. Went to Pleasanton, Ca. location and spent 3hrs processing wrong loan information. Sales manager was very rude and sales agent was very inex More

by Profression3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monae
August 10, 2022

If I could give them 0 stars I would. Billy is an awful salesman and very rude. Not an easy process with them and it’s like they try everything to stress you out!!! I did not buy the car More

by Heavenleigh97
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Billy Jahnsen
August 09, 2022

The place is a joke. Said they would register my car for me. That was in May, it’s august. I’m now paying on a car I can’t drive because they didn’t ever register my car. More

by Jbrowning99
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The whole business office