CarMax

My Husband and I went to carmax to purchase a used camry because of its "reputation." We bought a camry, which ended up having major electrical problems and the fuel gauge did not work! Returned it and had because of its "reputation." We bought a camry, which ended up having major electrical problems and the fuel gauge did not work! Returned it and had to spend A MONTH trying to get our money back, many hours on the phone with carmax. This is NOT the place to buy a used car. We paid over the blue book value to get quality and we got NOTHING. DO NOT BUY AT CARMAX!!!!! More

CarMax at this location was fine. It was the one at the new Independence location that was horrible. They claim to perform 105 pt inspection. So why when I test drove a Ford, the brakes were so bad you cou new Independence location that was horrible. They claim to perform 105 pt inspection. So why when I test drove a Ford, the brakes were so bad you could hear them grinding? I stupidly purchased a Pontiac Sunfire from there and it has been in the shop 3X in the three weeks I've owned it and it still doesn't run right. I advise staying away from this particular CarMax and be leery of the others! More

My wife and I recently purchased a used car from Carmax in Merriam, Kansas and dealt with the most wonderful sales PROFESSIONAL by the name of Susan Nachbar. Prior to coming to Carmax, I was apprehensive in Merriam, Kansas and dealt with the most wonderful sales PROFESSIONAL by the name of Susan Nachbar. Prior to coming to Carmax, I was apprehensive about purchasing a "used" car. Susan quickly put my apprehensions to rest with her knowledge of the reconditioning process Carmax does on each car they sell. Susan made the car buying experience a joy, and bent over backwards to make sure we found the car we wanted. We left Carmax feeling great about the car, the price we paid and our new friend Susan. More