CarMax

Pitiful service Started the online search process for a vehicle and decided on a car that was at the Laurel Md location. Because I travel all of the time, I decided I Started the online search process for a vehicle and decided on a car that was at the Laurel Md location. Because I travel all of the time, I decided I wanted to go pick up the vice from Laurel which is about a 3 hour drive. The rep from lynchburg va encouraged me to let them transfer it for free and be responsible and that they would have it arrive prior to the date I needed. Cool, I accepted. I recurve an email the day after(Tuesday) that the vehicle had shipped and was en route(which is in line with the Saturday deadline I had and they promised to meet). Called Wednesday to check and was told it would still be there by Saturday and maybe earlier. Called Friday morning and was then told Sunday. They aren't open on Sunday's and mind you I needed it by Saturday in the first place. I stop by and the manager (JT) says it will arrive Sunday(again they are closed Sunday's) and apologized that I was misinformed and that they use a 3rd party transfer company. It's Monday now, I go to pick up the vehicle because obviously if you were promised Saturday but then told it would be delayed and not arrive until Sunday but they were closed, the average mind would think that it would be ready Monday. But..... this place doesn't have average minds. Walk in, look for the car and it's nowhere in sight. I ask the lady at the front desk who was the 1st forthright and honest person I dealt with in the process, who informs me that the car "catch this" has not even left Maryland and is still on the lot. It will not even be loaded until Tuesday and will get to the dealership no later than Friday. So now a drive that I could make in 3 hours will ultimately take 11-12 days for the car to be transferred and arrive to me. Lie, after lie, after lie. Then the manager JT comes out and says that he never told me it was on the way. Incorrect. He did tell me it was and would be there Sunday. Otherwise if he had communicated Friday that the vehicle had not left I would have gone and got it myself and would not have showed up Monday expecting pick-up. Just dishonest and downright poor customer service. No accountability until the end. After all of this, they offer to reimburse me money for the gas for having to drive to the dealership and the car not being there. What a stand up offer that just pulled me over the line. How could I ever say no? Pitiful. 10$ for 12 days of disappointment, broken promises, and sad service. More

Bad tires I have to replace the tires less than a year after buying the car, with only 30,000 miles. Customer service did not help us. They said their standard I have to replace the tires less than a year after buying the car, with only 30,000 miles. Customer service did not help us. They said their standard is 4/32. That is about when it's time to replace them! Not happy at all and will not be back. Have them tell you the tread of the tires before you get ripped off too! More

Don't buy anything from Carmax I purchased a 2014 Corolla from Carmax was assured the car was only in a minor rear collision it was checked over passed all inspections. I notice the I purchased a 2014 Corolla from Carmax was assured the car was only in a minor rear collision it was checked over passed all inspections. I notice the running lights didn't work shortly after taking it home. I should've returned it immediately instead I was assured all was well. Only to find out after taking it to an authorized dealer the car was in a front end collision to the extent aftermarket lights were put on. They are fraudulent avoid them at all cost! More

Consumer Beware of Carmax, spread the word Think twice about purchasing a car through Carmax. Below is my factual experience. The SRX Cadillac was transferred from Carmax New Jersey to Carmax Think twice about purchasing a car through Carmax. Below is my factual experience. The SRX Cadillac was transferred from Carmax New Jersey to Carmax Beaverton Oregon with, Quote and in writing before transfer, by Carmax: "No structural Damage" It arrived with $1000.00 of structural damage so Carmax waived the transfer fee to compensate for the body repairs that I would need to make because they don't offer any In house auto body repair service. After only 1600 miles of highway driving the check engine light came on. I phoned the Carmax service department immediately when this occurred, in real time. The Carmax service department didn't have any immediate openings to assist. Very worried.at this point, I then took it upon my self to take photos and a video of what followed: I went and had the car inspected/serviced.elsewhere. Something one should not have to task with only 1600 miles driving time (that's just 9 round trips to work and home). And trusting what Carmax had placed in writing before purchase. The inspection findings: Engine oil was over full, black and dirty as can be. The Air Filter was very dirty and the Engine mount was bent and the Skid plate was missing. As I look at the Carmax inspection sheet before purchasing the auto it stated in black and white that all above mentioned had either passed inspection and/or was serviced/replaced. I had to have the oil,, the oil filter and the air filter replaced. I have kept a sample of the very dirty oil and the very dirty air filter.( video and photos of all in real time) This is no way to sell a car to anyone. I will now have to monitor the auto and again change the oil after the next two 1000 miles of driving time.. Has any damage to the engine occurred? This will be a wait and see. The Check engine light went off after 5 miles of driving time on the new oil. With all of this said, how can Carmax put in writing that there was " No structural Damage" " "The oil was changed" before purchase and a "complete inspection of the car had occurred" before purchase. I have lost trust in Carmax after my factual experience. They are in the business to sell cars. But they are surely NOT in the business for Service or Customer Service. As anyone would know it is very important to change the oil every 3000-5000 miles as dirty oil can cause many problems/damage to a veichle. In closing, What a mistake this was.by buying a car from high volume Carmax dealership... More

DO NOT PAY TRANFER FEES, IT'S A RIP OFF Wanted to buy a 2016 Yukon Denali for 60k.Paid $799 transfer fee over the phone with a sales rep. I requested 2 walk arounds to ensure there were n Wanted to buy a 2016 Yukon Denali for 60k.Paid $799 transfer fee over the phone with a sales rep. I requested 2 walk arounds to ensure there were no scratches or flaws. Was informed of curb rash on front rim. No other issues were identified. I specifically asked about refunding the fee if there were problems not identified during the walk around. The sales rep assured me it would not be a problem if there were issues with the truck. The Yukon arrived and after a 125 point inspection I was told the truck was ready for viewing. Today I saw the truck. There were two cracks in the windshield missed during inspection that were a safety hazard, a chunk missing from one tire, scratches, issues with two other rims, raised interior carpeting with missing velco, and chipped paint on the front. I still test drove the truck with the sales rep because the vehicle was over the amount allowed for a "drive alone". Ok, I'm ready to spend 60k (already approved financing with 7k as a down payment) and already paid $799 for shipping, but I can't be trusted to drive 5 miles alone.... While driving, the vibrations were so terrible the entire vehicle was shaking. I decided not to buy the Yukon. Instead I was ready to sign papers for a 2016 Navigator for 50k including 1300 to replace interior leather seats. Before signing, I asked about the refund for the transfer fee and immediately received resistance. The "manager" with poor customer service skills began reeling off excuses and the "policy" for issuing refunds. It went downhill from there... Here's my problem, the transaction was made over the phone with NO disclosures about terms for refunds. However, when processing the finance app she spent 10 minutes explaining the extended warranty. After spending 4 hours at Carmax and thinking I would be driving home a nice pre-owned truck, I left without buying anything! I would never even consider buying a vehicle from that unscrupulous place. Buyers beware. More

Car max misrepresents itself with "trade ins" Car max does not really take your car as a trade in... They buy cars and then if you want to buy then you pay taxes on the full amount, but they only Car max does not really take your car as a trade in... They buy cars and then if you want to buy then you pay taxes on the full amount, but they only offer you wholesale trade in value. You pay taxes on the full price of the vehicle that you are buying. There is no tax benefit to dealing with car max. You are better off going to any other kind of dealer. More

Customer I purchased a 2011 Hyundai Sonata from this location on March 7th. After one week, I noticed a few issues with the vehicle so I took it to the closest I purchased a 2011 Hyundai Sonata from this location on March 7th. After one week, I noticed a few issues with the vehicle so I took it to the closest Carmax to my job due to the convenience of the location. After having my car in their service center for almost a week, there was still an issue that was not resolved. I took my car back this past Tuesday to get the unresolved issue fixed. They have claimed to fix the issue but I am not satisfied. To have just purchased a car and it is experiencing issues within the first couple of weeks is absolutely ridiculous. Carmax says that they stand behind their cars but obviously they did not do a proper inspection of this vehicle before putting it on their lot for sale. I spoke with the Operations Manager at the Stockbridge location and our first conversation was okay but our second conversation was not. I explained to him that I was not comfortable and that I wanted a different car and he was kind of rude to me in his tone. He basically said that that is not possible and I felt like he did not care at all about me as a customer. The fact is that he just doesn't want to because it looks bad on Carmax but facts are facts. If I purchase a car from you, you need to make sure that there is nothing wrong with the car. I am highly upset and will be calling corporate to let them know. More

Beware of Carmax Twice I went to this Carmax dealership in Norcross, GA for car appraisals . Both times they were cars in very very good condition, with me being the o Twice I went to this Carmax dealership in Norcross, GA for car appraisals . Both times they were cars in very very good condition, with me being the only owner. Before even looking at the car they already know what value they are going to assign to it which is the lowest trade-in value on the Internet. Then they'll make up some bogus story that the car was in an accident and had a paint job. Both times they told me the accident happen when the car was being transit to the dealership. Bunch of crooks, stay away. More

Butler Auto Sales, Sidney,N.Y. My Wife and I just purchased a new/used Taurus. NO Pressure from the sales team.Excellent sales rep. Dave Miller gave us a good price for our used veh My Wife and I just purchased a new/used Taurus. NO Pressure from the sales team.Excellent sales rep. Dave Miller gave us a good price for our used vehicle. Anyone and everyone looking to upgrade their ride should give this dealership a look.Plenty of high quality vehicles in stock.If you don't see the one you desire, ask,they will find it.Dave Miller is an awesome sales Rep. To Dave, Todd and Mike Butler, Thank You! Sincerely, Mike and Tina More

Do not buy from carmax!! After I bought the car, I was in the process of buying a house. To reduce the loan amount on my name I went back to return the car and ended up having After I bought the car, I was in the process of buying a house. To reduce the loan amount on my name I went back to return the car and ended up having to pay over $3,000 to sell my car. They treat you terribly. The manager on duty at Norcross Ga, Mr.Muhammed does not even want to listen to my concerns. Once they get you to buy the car, they no longer care about your experience. I bought car care for my car and had to take it to get repaired twice within the 2 months I had it. The sales people, however, are very respectful and nice, but that doesn't do much when you're trying to buy a car. Go to another dealer! There are hundreds of fair car dealers out there. More