CarMax

BAD CAR BAD DEAL...NEVER AGAIN!!! Found a 2008 Toyota 4Runner in Colorado Springs online... and they shipped to New Mexico for me. Customer service was generally good however..:.THEY Found a 2008 Toyota 4Runner in Colorado Springs online... and they shipped to New Mexico for me. Customer service was generally good however..:.THEY DID NOT MENTION THE ENGINE GASKET HAD A LEAK!!!!! $4,000 to FIX FROM MY PERSONAL MECHANIC—-would be double at a Dealership!!!!! NOWHERE IN THE PAPERWORK EITHER!!!! NEVER AGAIN CARMAX!!!!!!!!!!!!!!!!!! More

Car has been in the service dept since day 1 Car has been in for repair since the day we bought it now that its out of warrenty by 30 days alot of major stuff is wrong and they refuse to cover it Car has been in for repair since the day we bought it now that its out of warrenty by 30 days alot of major stuff is wrong and they refuse to cover it i would not send anyone to carmax More

2nd appraisal inside a month cut in half Went in for an appraisal so I would know what my cars worth was while shopping for a new car. Carmax said $700 while the blue book is $3,000. Didn’t t Went in for an appraisal so I would know what my cars worth was while shopping for a new car. Carmax said $700 while the blue book is $3,000. Didn’t take the offer but it was good to know the minimum I would get. Went back 3 weeks later after buying a car from a dealership and not a carmax and my offer was $400. How does the value of my car go down over 45% in 3 weeks with 25 miles added to the car. Those must be some serious 25 miles in your eyes carmax. More

Don’t use their finance or repair center I purchased what I thought was a reliable vehicle, with a dealer warranty in place and a extended warranty. CarMax took two months to get my vehicle r I purchased what I thought was a reliable vehicle, with a dealer warranty in place and a extended warranty. CarMax took two months to get my vehicle ready, even after getting approved financing. I drove the vehicle for two week and went back to get a oil change and rotation of tires at CarMax. In 2 days the brakes locked up and the vehicles was not able to drive. I called CarMax repair center( which worked on my vehicle) and it took a week to get me in for repairs. The repairs ended up being over $3000 dollars. The brake pads, rotors, and all brake components needed to be replaced. 2 months later the fan belt and fan broke. This cost almost $1000. 3 months later the car would not start at work. I had it towed to its original CarMax this time I had to go Christian Brothers, which end up being approximately $5000 dollars of damages. There were more recommendations, which my insurance would not cover. I then had replaced my own battery about a month later. Next, I went called CarMax and a “Rich” the repair manager called me about my experience. He stated it’s normal to put approximately $45000 of repairs in two years of maintenance on a vehicle. I’m not sure what he drives but it’s not my Nissan. Lastly, I went get a diagnostic for a check engine light. CarMax sent me to a dealer with updates from a Nissan Versa. I called CarMax twice just to ensure all I needed was this computer update for $148, which they confirmed. The dealer laughed and showed me their are no update for my vehicle. They completed a diagnostic, which totaled $31000 in repairs. After calling Consumer division at CarMax, I received a call from Mike, Repair Supervisor. He basically stated they don’t have the proper diagnostic, yet they continue to give out bad information. I asked why couldn’t I be told this may not be correct analysis and he just apologized. This was 4 hours out my time and 2 days later when I got my vehicle back. I fell CarMax gives bad information and can waist a lot of time. My wife and I both bought our cars from CarMax and will not take our vehicles back for any work. More

Don’t transfer a car because the price will change 2 or 3 ti I had a truck transferred to the Miami Lakes store from Melbourne Fl paid a transfer fee only for the price quoted to me be changed twice and never th I had a truck transferred to the Miami Lakes store from Melbourne Fl paid a transfer fee only for the price quoted to me be changed twice and never the same as the original price online. Got shifted around and around by corporate and the stores involved only to be called LOVE numerous times by a receptionist that would not transfer me to a manager. No one had any information except for a pic I had in an email sent to me with the original price on it but it was ignored. RUN FAST AND FAR FROM ANY CARMAX More

Salesman Named Shaq unprofessional manner I gives a return call to one of CarMax Virginia Beach dealership named Shaq because I went to their website and found some vehicle I’m interested and I gives a return call to one of CarMax Virginia Beach dealership named Shaq because I went to their website and found some vehicle I’m interested and it says they can transfer the vehicle here in Virginia Beach free with no obligation. He told me that those I’m requested are sold already , he want to go to their store so that I look their available vehicle they have. I told him I don’t see a vehicle I want in their so while Mwr are talking in the phone I was checking their website and found 2 vehicles I’m interested to test drive I ask and it says both are free to transfer but he told me that he can’t transfer two vehicle. I asked him why it doesn’t says in their website that you can’t transfer 2 vehicles and he started having attitude and hang up the phone. What a rude salesman. More

Customer service is horrible SCAM I took in my BMW for a trade in. It was valued at $7000 and I owed $14k on it. Even though I bought the BMW from them and paid it on time the last y I took in my BMW for a trade in. It was valued at $7000 and I owed $14k on it. Even though I bought the BMW from them and paid it on time the last year and a half the charges me 15% interest. Run away fast!!!! Could not get the car out of lot to test drive it because magnetic stickers did not work. Had to return to service 2 additional times to get a sticker that worked. Did salesman explain feastures and do a checkpoint???? Heck no. Was the car dirty with damage. YES. Was it sluggish and did I get excuses? YES!!! Was the car overpriced ? YES. The salesman was so embarrassed he said he had to go home and they gave me another salesman. Lol. I guess they can’t handle valid questions!!!! Beaver ruin location in Gwinnett Georgia. More

Tx 1 autos and finance Wow. They got their act together. Clean, low mileage cars, in house financing, and superb customer service. Great experience, and I got an believable Wow. They got their act together. Clean, low mileage cars, in house financing, and superb customer service. Great experience, and I got an believable deal! More

Great dealer ship good prices They were very patient and took a lot of time to make sure that the car you were looking for is the car that is just right for you! I would highly rec They were very patient and took a lot of time to make sure that the car you were looking for is the car that is just right for you! I would highly recommend them great customer service and a very pleasant place to look for a car More

Turn around, run fast, scam of a lifetime. I will never again trust another dealership in my life. I bought a diamond and in two months it blew a tierod and theyy"put a new engine" in it for ov I will never again trust another dealership in my life. I bought a diamond and in two months it blew a tierod and theyy"put a new engine" in it for over a month and it came back a difrent car.....literally dents, scratches diffrent tires,running like a old car i really dont even want it anymore and i really loved my car its very sad how they scam people. More