CarMax

They don't really care. Two weeks ago, I bought a 2013 640IL with 49k miles - no test drive, no one showed my how the car works, they forgot to put my license plate on the Two weeks ago, I bought a 2013 640IL with 49k miles - no test drive, no one showed my how the car works, they forgot to put my license plate on the car after I bought it (I WAS SO EXCITED TO BUY THIS CAR- MY DREAM CAR, THAT I OVERLOOKED THIS STUFF) SO... the engine light is already on ( i have only had the car for 2 weeks, the computer screen is almost faded to where you cannot see it, the doors don't all unlock - sometimes they do sometimes they don't, it sounds like a truck going down the road (like a buzzing noise- probably the wheel bearings) and I had to put fix o flat in the drivers side rear wheel, which probably is not CARMAX fault. What concerns me the most is the LOW OIL light! LIKE HOW after driving a car that was SUPPOSEDLY looked through and examined thoroughly, for only 1k miles already LOW ON OIL ?? I just called Karen in service, and I am taking the car in Wednesday at 10:30 AM to address this stuff. I will update this and other reviews when my dream car is fixed. NOW WE ARE STILL A ONE STAR I met with Brenden today- and he is actively addressing the issues and will get back to me today about the status of my baby. I brought them all donuts and coffee- the whole service department as a gesture of good faith. THEY DID NOT EVEN LOOK AT MY CAR ALL DAY! WHEN I WENT TO GO GET A LOANER CAR, THE CAR WAS STILL SITTING THERE IN THE SAME SPOT. More

I purchased a vehicle from Carmax and the same day, it began to have issues. They obviously do not have full safety checks- the vehicle was shaking. In total the car has been in for service repair almost began to have issues. They obviously do not have full safety checks- the vehicle was shaking. In total the car has been in for service repair almost 15 times since purchase. It was then determined that they had repaired the car incorrectly. Shady business - stay away from Carmax More

Crooked Carmax Dealers "Daisha Daniels" Buyers Beware! Found a car online and called the carmax # to have the car delivered from Illinois to Ma for test drive and purchase. I understood that the $249 deliv Found a car online and called the carmax # to have the car delivered from Illinois to Ma for test drive and purchase. I understood that the $249 delivery fee did not commit me to buy the car and that it was non refundable if I didn't. Fine I thought, small price to pay on a $38k car purchase if stuff went wrong. So after 3 weeks the car gets delivered to car max in Ma. and Daisha Daniels from Carmax calls to set up the test drive, trade in, purchase, ect. I keep asking for a final invoice $ amount on the sale, as I have to get a bank certified check for purchase. ( I'm driving 100 miles to Carmax so want to do everything in one shot ) So the emailed invoice now says the car purchase price is $40k not the original $38k. ( Carmax no hassle price lol ) And no, it's not taxes & fees, that was another $2500 bringing it to $42.5k. This was a bait & switch. Promise them one thing and give them something else. Daisha Daniels claims Carmax never listed the car @$38k and asks if I have a screenshot of the original listing. She never explains why Carmax took the price off the listing when the car was being delivered. and implies that I am confused. Now come on folks, if you are spending tens of thousands of dollars on a car, don't you think you would know the price of the car? I did call my insurance agent finding out how much my new insurance rate would be based on a $38k car. Before I had the car Shipped to Ma,, I ran a carfax report for history & price comparison @ $38k. Carfax says the car isn't worth $40k. Why would I have it shipped then for $247. Don't believe their advertised price.. And if you do get a car shipped for a test drive, get the price in writing first. And if they give it to you on an invoice, it must be signed by them on the bottom or it's not valid. Better yet, do yourself a favor, don't shop at Carmax. More

paid $11300 for a car. 4 months later was totaled for $7000 I guess I trusted I was getting a good deal. I bought this for my boy and he loved the car. The repairs after the wreck totaled 4200 but the insurance I guess I trusted I was getting a good deal. I bought this for my boy and he loved the car. The repairs after the wreck totaled 4200 but the insurance company decided to total the car because it was only worth 7000. Now Carmax gets the the money for the car, said they are going to take the car from us and on top of that we still owe 5000. Now my boy is out of a car and has no money to buy another one. Carmax really screwed us on this one. Wow ! More

If I could rate with no stars I would but thats not an option. I bought a car on Saturday and it was pouring oil on Sunday. Worst experience ever. They have a 7 day return policy but if you want another v option. I bought a car on Saturday and it was pouring oil on Sunday. Worst experience ever. They have a 7 day return policy but if you want another vehicle you have to do the whole credit application over so you get more hard hits on your credit. I would not recommend CarMax to anyone. I’m stuck with a car that has issues or I can return and take the chance on buying another faulty car from them. More

Horrible experience, miss quoted a price then tried to back peddle on price..not honest organization at all do not buy from Balboa San Diego CarMax at all back peddle on price..not honest organization at all do not buy from Balboa San Diego CarMax at all More

I bought my car here. Tried to resell and buy another car the service I have gotten is nearly hostile. Save your money save your time go elsewhere. the service I have gotten is nearly hostile. Save your money save your time go elsewhere. More

Bought a Murano at Katy Texas carmax found out the transmission was leaking oil all the ver the underside took it back bought a different Murano found out it had been in a front end collision Carmax transmission was leaking oil all the ver the underside took it back bought a different Murano found out it had been in a front end collision Carmax doesn’t look at the cars when they sell cars what a waste More

Bad experience My experience with Carmax has reinforced my dislike for buying a used vehicle from a dealer. In February of 2019 my wife and I bought a 2010 Honda My experience with Carmax has reinforced my dislike for buying a used vehicle from a dealer. In February of 2019 my wife and I bought a 2010 Honda from Carmax. Fortunately we bought the extended warranty because the car only had a 30 day warranty. We had the car a few weeks when the horn quit working. I took the car to Carmax and was told the parts had to be ordered and I would have to bring the car in again. After two visits of 11 miles each way the horn was fixed. About a month later the air conditioner quit working. I took the car to Carmax and they charged the air conditioner with refrigerant and the air conditioner worked good for a few weeks. I took the car to Carmax again to get the air conditioner fixed and was told they would have to keep the car several days due to shortage of parts so I had my wife come and pick me up at Carmax. A week and a half later we went to get the car. Before my wife even got out of the parking lot the air conditioner quit working. When I took the car back again I was told that they didn't test drive the car to be sure the air conditioner was working. Two more 11 mile trips to Carmax. While we waited again to get the car fixed we decided to sell the car back to Carmax at a big loss. All total we put 1500 miles on the car from the time we bought it in February 2019 until we sold it back to Carmax in October 2019. I estimate that at least 100 of these miles were from driving back and forth to Carmax. More

Stay far far away from carmax. I purchase a vehicle from them in 7/2012 only to find out tonight after trying to trade it in on a new vehicle that they never disclosed that the vehicle had structural damage them in 7/2012 only to find out tonight after trying to trade it in on a new vehicle that they never disclosed that the vehicle had structural damage in March of 2012. More