CarMax

I truly hate having to give a negative review on any one Company but this one Company ( Carmax ) really seriously deserves it. To begin my journey at Carmax on the first day ever when I first walked in, I t Company but this one Company ( Carmax ) really seriously deserves it. To begin my journey at Carmax on the first day ever when I first walked in, I test drove 5 cars I was interested in. Out of the 5 cars I drove that day, 4 cars were in need of desperate repair. One car would not start even when jumped by the salesman. This car was a 2018 Lincoln Navigator priced at $34,500 and would not even make a sound when being jumped. The second car that I test drove was a 2018 GORGEOUS! Honda accord. The car truly was stunning but the WORST was just about to let itself be known! The Automatic transmission was not engaging in third gear and we had to pull over and turn around and drive 10 miles per hour to get back to Carmax. Well, to make a long story short. I did purchase a 2017 Limited Kia Sorento at $27,300 only because my Wife begged me to,,,,,,,she said their Customer service was excellent ( she was correct about that ) but the cars they were selling were poorly sellected by their buyers. The Kia Sorento has had more service than all of my cars put together in the past 28 years. Their SLOGAN in the commercials says " We buy cars,,,WE BUY ALL THE CARS " and they truly are not exaggerating,,,they buy any and ALL THE CARS, weather they are mechanically sound or NOT!! Their inspections are VERY poorly conducted. They also purchase the Automobile only If they can make $6000 to $9000 thousand dollars on one purchase from what I heard. If your thinking about Carmax as a possible choice, please look elsewhere or at least pay a license mechanic to inspect the car or truck your interested in from Carmax. Shop around and you'll notice that they are the HIGHEST priced dealership anywhere. To make matters worse, the HIGHEST priced and with the absolute worst mechanically conditioned automobiles around. Save yourself the HUGE expense and time of visiting repair garages time and time again to keep your Carmax purchase running! More

I purchased a 2016 Jeep Wrangler in Davie Florida for my son the week after thanksgiving. Within 2 days , AAA had to be called 2x. Dead battery. 2 days later , torque converter shot. He had the jeep less th son the week after thanksgiving. Within 2 days , AAA had to be called 2x. Dead battery. 2 days later , torque converter shot. He had the jeep less than 2 weeks. Waiting for parts Jan 13 Very disappointed all th More

I have had the best experience at the carmax in Buffalo NY. Gregory, Eli and Grant were so kind, patient and got me what I want NY. Gregory, Eli and Grant were so kind, patient and got me what I want More

Bought a used car Bought a Mitsubishi Outlander. Six months later and 2, 791 miles added to car, took it in for a oil change/ 1) low battery 2) low transmission fluid 3 Bought a Mitsubishi Outlander. Six months later and 2, 791 miles added to car, took it in for a oil change/ 1) low battery 2) low transmission fluid 3) low brake fluid 4)low oil 5) Cabin filter dirty 6)Air filter dirty 7) radiator cap not holding pressure.. How can this be, CarMax told me they had ran this car thought a 30 step inspection. When they were notified, I was told by Service manager Steve that we would have to pay $59.00 to have it checked out, We were only able to even buy a car because of my husbands parents passing. My husband is on SS and I am on Disability. Now to CarMax this is not a big deal, but to use this is heartbreaking. They should be ashamed of themselves.All seniors BEWARE!!! More

Hola hoy 28-12-2019 visité al carmax de NW 167st Hialeah para hacerle un avaluo a mi carro y la atención fue pésima de parte de la persona que me atendió nisiquiera me dio un papel, nada no los recomiendo.! para hacerle un avaluo a mi carro y la atención fue pésima de parte de la persona que me atendió nisiquiera me dio un papel, nada no los recomiendo.!! More

No integrity I place a car on hold with the Carmax in Savannah Ga I go back to have the delivered here and was told that didn't have it on hold after when they got I place a car on hold with the Carmax in Savannah Ga I go back to have the delivered here and was told that didn't have it on hold after when they got my money for the hold!!! After me about to blow a gasket in there they hurry and find a way to refund my money to my card ASAP!! More

I went to 8 dealers CarMax was $3000 to $4000 below other dealers on my Ford F-150 stay away. No clue on value bad dealers on my Ford F-150 stay away. No clue on value bad More

Left at the alter Had a vehicle picked out and held then it was sold out from under me:| I know that's the car business. Got a call from Cory 10 minutes before my wif Had a vehicle picked out and held then it was sold out from under me:| I know that's the car business. Got a call from Cory 10 minutes before my wife and I showed up. Wasn't able to take the call as I was driving. Was greeted and told that there had been a computer glitch... this glitch was in effect for over 2 days by my calculation. What I suspect happened is the vehicle was sold out from under me. What adds insult to injury is that the person that greeted us was going to look for another. I asked that they please send the list to my email. Additionally, the sales person never called back to apologies. Or make any attempt to save a sales opportunity. I had financing all lined up and was ready post test drive purchase. I can only surmises that CarMax has to many customers. I've purchased and/or influenced the purchase of 15+ vehicles from CarMax. Things sure have changed in 4 years. This email is more of a vent, as I am more than convinced that no one cares for the customer experience at CarMax. Kind regards, More

Fabulous car dealership I bought a Lexus hybrid for my son and he outgrew it on 6 months as he grew up to 6'4" so I had to trade it in. Went to Carmax Orlando and I got a fab I bought a Lexus hybrid for my son and he outgrew it on 6 months as he grew up to 6'4" so I had to trade it in. Went to Carmax Orlando and I got a fabulous deal from Eliot because I was a previous cusomer I got $3,000 more than book price. Traded in for a Mitsubishi Lancer for $15k and GOT A CHECK FOR $600 after trade in and this new car has a 5 year warranty!!!! Look nowhere else. CARMAX IS THE BEST. More

CARMAX EMPLOYEES ARE ALL LIARS I had the worst experience with the Irving, Texas CARMAX. I requested a car be transferred from a Mississippi CARMAX location to Irving, Texas to test I had the worst experience with the Irving, Texas CARMAX. I requested a car be transferred from a Mississippi CARMAX location to Irving, Texas to test drive. Before paying for shipping I requested a walk around report for any smells or damages the car may have before the car was shipped. They said there were no damages and no smells and shipped the car $249. When it arrived I requested a test drive and when I opened the door there was a mildew smell. I complained and they refunded the transfer fee. Since the car had a bad odor I found a 2nd car I wanted. 3 different sales people told me they had to run my credit again, if I receive several hard inquiries on my credit report they could consolidate it to 1, I purchased the car but just found out I have 7 hard inquiries on my credit now from the experience. I called to receive help with this and no one wanted to take responsibility for this. I do not recommend CARMAX ever again to anyone and I refuse to ever go to them ever again to buy a vehicle. More