Car Pros KIA Tacoma

Very kind and great customer service and got me out on time for my next appointment 👍 time for my next appointment 👍 More

I purchased a certified pre-owned vehicle that came with a 12 month 12,000 mile bumper to bumper warranty as well as the remainder of the 100,000 drive train warranty. My daughter drives the car 60 miles ro a 12 month 12,000 mile bumper to bumper warranty as well as the remainder of the 100,000 drive train warranty. My daughter drives the car 60 miles round trip to college everyday. About 300 miles shy of the 12,000 miles, we began having problems with the gas door not wanting to open. We called CarPros in Tacoma where we purchased the vehicle to schedule an appointment. They did not have an appointment until two weeks. We explained the gas door problem and told them we were approaching the 12,000 miles and asked if we should park the car until the appointment so we don’t go over the mileage. We were told that since we scheduled the appointment before the warranted mileage was up, to go ahead and drive the car as they would honor the warranty. We took the car to the scheduled appointment and was told the gas door assembly is bad and needs to be replaced at just over $200. Then they said we were 300 miles over the 12,000 warranted mileage so they wouldn’t cover it. When we told them we were told it would be covered as we made the appointment before the warranted mileage was up and was told to continue to drive it, they said they wouldn’t honor what they told us and we have to pay for it. STAY AWAY from CarPros in Tacoma as they are dishonest and lie to their customers. They have lost a customer for life. Not only from me but I have told all my friends and family. Don’t believe anything they tell you. Buyer beware!!! More

Angel is a pleasure to work with always. I trust him with my baby wholeheartedly, and even though I’ll miss Anthony, I know Angel will take good care of our entire family of Kia cars as long I trust him with my baby wholeheartedly, and even though I’ll miss Anthony, I know Angel will take good care of our entire family of Kia cars as long as he’s there. More

Jeremy did a great job communicating the status of my car service. He left detailed messages that were super helpful. He was also kind and calm. He set realistic expectations about the timing. Thank you! service. He left detailed messages that were super helpful. He was also kind and calm. He set realistic expectations about the timing. Thank you! More

These guys bend over backwards to ensure pure customer service at this location. Very clean service at this location. Very clean More

Great Customer service with a smile. James was a pleasure to deal with and showed us every feature of the car. James was a pleasure to deal with and showed us every feature of the car. More

The process from start to finish was really good. Very genuine, honest and professional. It was an enjoyable experience. Very genuine, honest and professional. It was an enjoyable experience. More

great service everyone was the best and walked me through and made me understand all being done through and made me understand all being done More