Car Pros Hyundai Renton

Horrible customer service. Went into parts dept to purchase oil filter. Was told they needed VIN in order to insure correct part for vehicle ????? Refused to sell me the part Went into parts dept to purchase oil filter. Was told they needed VIN in order to insure correct part for vehicle ????? Refused to sell me the part unless/until I provided VIN. I took my money and my business to Bud Clary in Auburn. It takes weeks and sometimes months to schedule service with Car Pros Hyundai Renton. It is as though they do not want my business. So much easier and less expensive to schedule maintenence and service with independent certified shops/mechanics. More

You go there for a recall, they end up breaking more things and do the I don't care walk. things and do the I don't care walk. More

So much trouble getting an issue fixed. You pay for service upfront, yet they never schedule you for service. When you come in, you keep returning for same issue. Sometimes they won't call You pay for service upfront, yet they never schedule you for service. When you come in, you keep returning for same issue. Sometimes they won't call you back - yet you're reporting an issue that they claim they just worked on! Sometimes they make you pay your own uber - yet should be covered. More

Man this is the dealership to get a car from. The whole staff is on fire they were super attentive and responsive. Ruban was my sales guy. He made sure to see my deal through even called me to ch The whole staff is on fire they were super attentive and responsive. Ruban was my sales guy. He made sure to see my deal through even called me to check on me and the family. And Erik the finance genius was amazing he pushed my deal through which was something I didn't think was even possible. This one amazing team More

Complicated leasing offer lacks transparency and written confirmation of verbal financing promises. Trade-in on my 2022 Ioniq 5 was outright stealing, they only paid $27K for what KBB tradein value was $37, confirmation of verbal financing promises. Trade-in on my 2022 Ioniq 5 was outright stealing, they only paid $27K for what KBB tradein value was $37,000. Because of this and other dishonest dealings....and the fact they would not return phone/text calls, as well as not provide written letter/form of addendum to the lease that mysteriously was not written. I've asked for it multiple times and promised it would be sent along with $4k check. Luis had stated he would give me an unbelievable $18/month payment (3 years) even tho leasing document says $129.25. I have asked repeatedly -- in person and via phone --that I want the lease cancelled and my Ioniq 5 (km8kn4ae0nu116242) returned to me. I do not want this Ioniq 6 (kmhm34ac4pa043345). I can't believe GM Mike Novin would approve the faulty agreement Luis and Jack created. And this was a lease to a woman on Social Security who they chose to ignore the financial facts that prove she does not have the income to pay $129/mo. More

You suck, you lie, and your very slow you lead people on. Keep telling them that their food and then you tell them that you’re trying to get them approved then you turn around to say their truth and then say Keep telling them that their food and then you tell them that you’re trying to get them approved then you turn around to say their truth and then say that you’re trying to get them approved which one is it take their money More

On a Tuesday I called about a specific vehicle and a new salesman told me the car I wanted to see wasn’t available until Friday due to needing to be cleaned. We scheduled a test drive for Friday and on Wedn salesman told me the car I wanted to see wasn’t available until Friday due to needing to be cleaned. We scheduled a test drive for Friday and on Wednesday I noticed the car wasn’t listed on their website anymore. I called for more info and was told that it was shown to a perspective buyer on Tuesday evening and sold. Had we known we could see it on Tuesday we would have scheduled a test drive. I asked them to cancel my test drive for Friday. They tried to get me to come see a similar vehicle but with twice the mileage, a bit newer and 3k more. I was not interested and expressed the budget I was working with and criteria. The salesman said I wouldn’t be able to find what I was l was looking for in the price range. I said the previous vehicle that they sold fulfilled the criteria so I knew it was possible. After that I kindly said I wasn’t interested and we finished the call. I’m sure they are a good dealer, I just encountered two salesmen that weren’t as knowledgeable. More

These guys are horrible! I purchased a car from them at an agreed to price, then it took several hours to "complete all the paperwork". The finance guy was rude once he knew I purchased a car from them at an agreed to price, then it took several hours to "complete all the paperwork". The finance guy was rude once he knew I would not purchase any of the options for extended coverage. I asked that the plates be mailed to me, they forgot, so had to call and ask again, also that they email me an extension for my back window. They forgot that as well. Now sitting at home because I cannot drive the car due to an expired plate info on my back window. What a complete joke! Stay away!!! More