Car Pros Hyundai Renton

I received a tire pressure low notification on my vehicle and stopped by the dealership on my way home. It was 4;10pm and I was told that there were no techs on-site that they had all gone home for the day a and stopped by the dealership on my way home. It was 4;10pm and I was told that there were no techs on-site that they had all gone home for the day and to go to a tire store. I said all I needed was some air in my tires to get home to my kids and asked if anyone there could just put some air in my tires u til I figured out what was wrong. I was also told there was a two month waitlist for any service. I have a brand new Hyundai and was surprised by this customer service. They told me to head next door to the les Schwab behind the dealership. I drove around the block and les Schwab staff said they could immediately help and for free. As I proceeded to their service drive, I noticed through the chain length fence that the Hyundai dealership had all their bay doors open and techs working on multiple vehicles. This dealership is not trustworthy. At the end of the day trust is what you rely on when someone services your vehicle and you are driving kids in your car. I will never take my vehicle here for service again. More

If I could give 0 stars I would. The service department is the worst I have ever seen. My daughters car got broken into and her window was broken along with her ignition. Took them o The service department is the worst I have ever seen. My daughters car got broken into and her window was broken along with her ignition. Took them over two months to repair and when my daughter finally got the car back it was full of black mold. They apparently left the car exposed to the rain and snow for over 2 months. The service manager was rude and defensive. All he would offer to do was to detail the car which he charged to my insurance company. Black mold doesn’t disappear with a simple cleaning. I’m sure it’s in the carpet, vents and crevices. Her car is now a health hazard and the dealership doesn’t want to help make it right. More

Horrible service department! They never pickup phone calls nor do they return calls. I had my Santa Fe in for a recall issue after the transmission lost power. Other than calling They never pickup phone calls nor do they return calls. I had my Santa Fe in for a recall issue after the transmission lost power. Other than calling me and complaining that I had the vehicle delivered there for repair I have not heard back for over a month and a half. None of my 10 phone calls have ever been returned. I have no idea what is going on with my car and have had to open a case with Hyundai corporate to resolve the issue. They have no empathy or grace. More

Absolutely the WORST! as soon as the last signature was on the last form, all niceties stopped. I'm now having to fight tooth and nail to get any customer service whatsoe as soon as the last signature was on the last form, all niceties stopped. I'm now having to fight tooth and nail to get any customer service whatsoever and am completely unhappy with my experience. I feel I got ripped off and now with this xxxxty service, I'm sure I did. the sad thing is, I thought it was the Hyundai dealership that used to be there, but it's car pros? well, whoever they are...DO NOT GO TO HYUNDAI OR KIA CAR PROS OF RENTON!!! BUYERS BE WARE! More

We purchased an Ioniq 5 Limited from Car Pros Renton last week (11/22) and the next day our salesperson sent me an e-mail asking if I would say good things about him on the survey I would get from Hyundai. H week (11/22) and the next day our salesperson sent me an e-mail asking if I would say good things about him on the survey I would get from Hyundai. Here is what I told him: I have to tell you that right now, I am NOT very happy with our experience. The car is driving us nuts. Let me list the problems we are having: 1. I have been trying for more than an hour to set up BlueLink for my wife, and I have spent almost half of that on the phone with your tech support before they hung up on me. They had my phone number, but they have not called back. You should have added my wife to the account when you added me. 2. The car was NOT detailed very well. We have been continuously finding pieces of plastic and labels still stuck to the car just about everywhere. Inside and out. I have spent a lot of time peeling them off. There is the residue of tape and stickers all over the windows that I will now have to try and scrape off that should have been removed. 3. It would have been nice if someone (You?) had shown us a few things about the car, like how to disconnect the charging cable after you charge. That took about half an hour of searching and watching Hyundai videos while we needed to leave the house. 4. We are still very upset that the day before when you called to set up our appointment, you said you would have the car fully charged. The car was NOT fully charged. We have yet to see it above 55%, and that is after charging it on the 120V charger for 36 hours. This is the equivalent of selling me a car with a quarter tank of gas. Our Subaru had more than half a tank. We kind of thought you were going to have it fully charged as you said you would. When we finished our test drive, I remarked on this, and you said you would go and charge it up. Yet, in the almost 2 hours we were with Tanner signing papers, nothing changed. The car still had the same charge it had when we test-drove it. I think this covers it. This is what I will be putting in the survey when they send it. At this point, while happy with the car, we were NOT happy with the sales/service experience we had at your dealership. When someone spends in excess of $70,000 for a new car, that person expects that it will be a good experience. This has not been one. Sadly, we will NOT recommend Car Pros Hyundai to anyone. In fact, we will show them this note. Since I sent him that e-mail, he has yet to contact us to discuss any of these problems. That's just sad. More

The service Department still has not provided me with a detailed line item breakdown of all the charges for my last service. The service representative said he would email it to me and I agreed as there wa detailed line item breakdown of all the charges for my last service. The service representative said he would email it to me and I agreed as there was a line behind me. All I got was a dollar amount charged to my credit card. All my calls to the dealership have gone unreturned in an attempt to get my detailed service record. I tried to access it online, but all record of the service is abbreviated and incomplete. When the service department was estimating my original cost for my service that day, the service representative entered a very costly service item that he realized was not applicable to my make and model. He backed that service item off the estimate, but only after I proactively requested a detailed explanation of the charge. The dealership is a total mess during its remodel process. They have not returned any of the four messages I left for the service department to assist me with my issue. While I was waiting for my service to be completed that day, I heard the phone ring hundreds of times. I never saw anyone pick up the phone More

Two weeks to respond to a client, unacceptable. Y’all haven’t paid off my old car yet and it’s been well over the 10 day pay off period. And then I find out y’all never contacted my insuran Y’all haven’t paid off my old car yet and it’s been well over the 10 day pay off period. And then I find out y’all never contacted my insurance as you claimed you’d take care of. And they think I’ve had my Old car still for the last MONTH? I knew your service department was one to avoid. But wow. The whole dealership is a disaster. This after your F&I guy forgot crucial paper work that I had to make a trip back down to Renton to sign. No wonder I don’t have my plates or tabs yet. More

The service dept and the customer service of this dealership sucks beyond belief. They had my car 6 months and when I call for status update told to “blame the democrats” as to why they can’t fix my dealership sucks beyond belief. They had my car 6 months and when I call for status update told to “blame the democrats” as to why they can’t fix my vehicles. This dealership should be ashamed of themselves for how they treat customers. I’ve bought six Hyundais in the last 25 years and have never had to deal with a company like this - they should not be in business!!! More