Capitol Toyota

The customer service was fantastic, personable and I could also feel the camaraderie between the sales staff. They were all very easy going, not too pushy, and willing to do whatever they could to ensu could also feel the camaraderie between the sales staff. They were all very easy going, not too pushy, and willing to do whatever they could to ensure customer satisfaction. Ben was great to explain the process and answer all of my questions. Billy and Nate worked hard to get to a price that we could all feel good about. Everyone at the dealership was extremely friendly to me and spoke highly of one another. I will definitely be returning to purchase any future vehicles from this dealer. More

My expierence at Capitol toyota was outstanding ,The salesman Rory was wonderful, i highly recomend him.Everyone i dealt with was very nice and helpful salesman Rory was wonderful, i highly recomend him.Everyone i dealt with was very nice and helpful More

I came into the dealership wanting to buy a vehicle. I had the vehicle I wanted to buy in mind. My boyfriend and I sat down to negotiate prices with Kurt. He was not understanding and very short towards u had the vehicle I wanted to buy in mind. My boyfriend and I sat down to negotiate prices with Kurt. He was not understanding and very short towards us. I had many questions and Kurt's exact words were "Don't waste my time. Don't waste your time." Basically I was shocked that I was being treated so horribly and was completely fine with leaving the dealership and not going back to give them my business. Even if Kurt was having an "off" day doesn't make it right to treat a guest/customer that way. Part of running a good business is treating your customers well so word-of-mouth promotes your business and your sales can increase. More

Many lies, Van had many issues that were shortly discovered, the dealership offered no help in fixing the issues in the van they sold us. Customer relations individual is employed by capitol toyota, discovered, the dealership offered no help in fixing the issues in the van they sold us. Customer relations individual is employed by capitol toyota, he is supposed to be biased, and not the case at all. I would NOT recommend this dealership to anyone looking at buying a new or preowned car. Very unhappy with how things turned out. Something we learned the hard way, if they say anything about it being certified, get it in writing, and every promise they make. More

I have had my car 5 years and wanted a more economic car with a good price. They helped me into a 2007 Prius! Fabulous!! with a good price. They helped me into a 2007 Prius! Fabulous!! More

My son-in-law just relocated from Arkansas to Oregon for a new job. Due to circumstances with the economy, he and my daughter and their three kids have had a rough couple of years. He flew there and was dep a new job. Due to circumstances with the economy, he and my daughter and their three kids have had a rough couple of years. He flew there and was dependent on public transportation to get him to and from wherever he needed to go, including work, until he could purchase a vehicle. After being turned down at another dealership, he then tried Capital Auto. This dealership worked with him, mostly over the phone, since he had no transportation of his own. With their help, he and my daughter were able to purchase a vehicle with payments that are within their budget. However, what I was most impressed by is the fact that Ken, the special financing manager, actually took the time to drive the car from Salem to Bay City, right to Lance's front door. That is customer service above and beyond the usual and customary. Moving to a new location where you don't know anyone is stressful enough without having to rely on bus lines and taxi service to get you where you need to go. This dealership proved that it wasn't just 'the sale' that mattered. They cared about my son-in-law's circumstances. My daughter and their kids will make the trip there to join him within a few weeks. Until then, our minds can rest easier knowing that he has a good, dependable vehicle that will serve him well. Thank you, Capital Toyota, for going the extra mile to help out a young man who not only needed a car, but new friends as well. You provided both. Jo Hardage, Bismarck, AR More

Outstanding customer service. Open and friendly contact and explanation of service recommendations. Service completed within time alloted/estimated. Vehicle returned in thoroughly cleaned and washed cond and explanation of service recommendations. Service completed within time alloted/estimated. Vehicle returned in thoroughly cleaned and washed condition. Will not hesitate to recommend Capitol Toyota to friends and family. More

My husband and I were looking for a little Yaris to add as a second car for me. We had surfed some prices int he area, and after getting the run-around at a dealership or two, we found a price at Capitol as a second car for me. We had surfed some prices int he area, and after getting the run-around at a dealership or two, we found a price at Capitol that was $1K lower than any other dealer's sticker price, and they had one left! Off to Salem we went, had a very polite exchange with the salesman, BUT during the negotiation process it was found that the price on the website was no longer the current price of the vehicle, because of a cash back offer that was only available during the previous month (which was true, we looked it up). Well, after a bit of back and forth, Capitol decided to stick to their internet deal and sold it to us for the low price, regardless of the lack of cash back! Awesome. I'd go back here anytime, and let my friends know that it is worth the bit of extra drive from Portland! More

From the first visit to the last I had great service and all questions answered. I felt very comfortable with the salesperson and all the other gentlemen that helped me with the purchase of my new car and all questions answered. I felt very comfortable with the salesperson and all the other gentlemen that helped me with the purchase of my new car and also the service and detail of my 2009 Prius which I was giving to my daughter. Good Job Capital Toyota More

I had my car serviced after receiving notice about a safety issue involving the brakes. When I called I was able to get in for an appointment right away and upon arriving the service personnel came out safety issue involving the brakes. When I called I was able to get in for an appointment right away and upon arriving the service personnel came out to my car to greet me - no waiting whatsoever. I was given the time the car would be finished and received a call shortly thereafter when it was determined the servicing would take more time as they were short-staffed that day. The extra time involved was only 1/2 hour. At all times the service personnel were very friendly and attentive and courteous. The outside of the car was washed and the inside was vacuumed when I picked it up. More