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Capitol Chevrolet
Salem, OR
337 Reviews
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337 Reviews of Capitol Chevrolet
February 22, 2019
Amazing Service Department! Always a great experience with Capitol Chevrolet! Thank you for taking excellent care of all our Vehicles! Bring your vehicle here! Brian and Ros Always a great experience with Capitol Chevrolet! Thank you for taking excellent care of all our Vehicles! Bring your vehicle here! Brian and Rosalie Peck More
by rosaliepeck52
Verified CustomerEmployees Worked With
Mark Fast
February 22, 2019
2008 Toyota Tundra Windshield Replacement. Capitol Collision Center (Capitol Chevrolet); replace my windshield. It looks great and the work appears very professional. I appreciate everyone's g Capitol Collision Center (Capitol Chevrolet); replace my windshield. It looks great and the work appears very professional. I appreciate everyone's great attitude and excellent work. Thank You. Milon Whittier Lyons, OR More
by MCWHITTIER
Employees Worked With
Cathy in Reception. Damian Howard and Andrew; the technician that did the work.
February 21, 2019
Duramax Fun, amazing, they worked so hard to get us into the truck we've talked about getting for over a year now and they made it happen, thanks again for ta Fun, amazing, they worked so hard to get us into the truck we've talked about getting for over a year now and they made it happen, thanks again for taking good care of us. More
by GRETAGIRL1966
Employees Worked With
Kevin
February 21, 2019
Oil change and tire rotation This was a basic service appointment, everything went well. Appointment on time, Whitney was great. Cost was what I expected except for the tire rota This was a basic service appointment, everything went well. Appointment on time, Whitney was great. Cost was what I expected except for the tire rotation, $20 seemed high. I do appreciate the coupon and the availability to get a visa gift card in the form of a rebate. More
by cdros
Employees Worked With
Whitney
February 21, 2019
Door Lock The service department did a fantastic job of replacing the door lock and reprograming the keys on our car that was broken into. The cost was less t The service department did a fantastic job of replacing the door lock and reprograming the keys on our car that was broken into. The cost was less than I expected!! Good coffee and pancakes while we waited. Capitol Chevrolet always does a great job and treats us well. More
by VALPASCAL
Employees Worked With
David Gobbel
February 20, 2019
Airbag recall Had to wait there for about 2 hour for the recall replacement. Should have offered something to compensate for the inconvenience. Very disappointed th Had to wait there for about 2 hour for the recall replacement. Should have offered something to compensate for the inconvenience. Very disappointed that we had to sit there and wait. I have back issues and have not had a day without pain since having stay there. Sitting and standing makes the problem worse. Not impressed. More
by TAZNTAZI
Employees Worked With
Don't know the names of the people.
February 20, 2019
Professional on the front end....left wanting on the rear The service center at Capitol Chevy in Salem has an immaculate entrance. The 2 big bay doors leading in open quickly and the covered area where the re The service center at Capitol Chevy in Salem has an immaculate entrance. The 2 big bay doors leading in open quickly and the covered area where the rep meets you is clean and orderly. My rep Stefanie was kind and met me shortly after I pulled up. She asked what I was there for and then showed me to the waiting area where there was coffee, tea, and fruit. My appointment was @ 4pm, and I arrived just a few minutes before. All I came in for was an oil change and tire rotation on my used vehicle I purchased through the Capitol Auto Group. I didn't end up driving away from the lot until nearly 6pm! The Capitol Auto Group uses a texting system which I received an initial text from my service rep from. I thought the tool would be a great thing, but I guess my rep ended up leaving because after responding to the initial text, I never received a response about my car being ready. I was actually walking around the waiting area and an employee (attending to someone else at the time) mistakenly called me by someone else's name, only to realize that it was me and that my car was ready. In addition to the time taken and not letting me know my vehicle was ready, the complimentary car wash service was very rushed. The trunk wasn't vacuumed. It's the small things that matter. The front end of the service center is on point. Prompt attention to the arriving customer, interest in their wants/needs, and an escort to the waiting area that's full of nice amenities. The rear end leaves a lot to be desired. Price is 3 stars because I asked about an alignment, and the price was $129.99 or $129.95...that's a bit stiff. More
by Don.Pierce
Employees Worked With
Stefanie
February 20, 2019
Beyond helpful My 2015 Escalade developed a slight knocking in the engine. I brought it in a was given a nice clean loaner vehicle. I had to leave town on a family My 2015 Escalade developed a slight knocking in the engine. I brought it in a was given a nice clean loaner vehicle. I had to leave town on a family emergency and was away for 10 days. I called Mark in service and was allowed to keep the loaner until I return. A bad cam was the cause of the knocking and while the engine was disassembled it was discovered I had a leak in my A/C compressor, $750 was the estimate. When I picked up my car there was no charge because the cam was covered by the drive train warranty. Because of several complaints to GM about the A/C problem there was no charge. Capital goes the extra mile and make me a Happy Camper. More
by JOE VANDERBROOK
Employees Worked With
Mark Fast
February 20, 2019
Had a great experience Had a great experience, Dan Penick was great, i feel like i got a good deal, it was really a no nonsense deal, i highly recommend Capital Subrau. Had a great experience, Dan Penick was great, i feel like i got a good deal, it was really a no nonsense deal, i highly recommend Capital Subrau. More
by garywweng
Employees Worked With
Dan Penick
February 20, 2019
Outstanding, every aspect, every time. Great people. Excellent in every aspect! It's darn hard to get a rating better that just OK from me for anything. Simply, my day starts with high expectations. I Excellent in every aspect! It's darn hard to get a rating better that just OK from me for anything. Simply, my day starts with high expectations. I continue to be amazed every time I have visited Capitol Chev for service. They are respectful of my time, I travel in from the coast for service (4hr round trip plus service time).. Excellent starts with outstanding service writers that also check for service bulletins (always) and fit those in on the same service event. The technicians are well trained and have the skills to diagnose & repair effectively, efficiently... quickly done right. My truck always receives a fresh wash. They have never scratched my prize, though I have a list of surprises including body damage that OTHER dealers have tried to hide from me over the years -- shocking. We are retired, on a very tight budget, rely heavily on our Chev Silverado Duramax, especially when traveling (towing 38' toy hauler we customize) with my paraplegic wife. Any breakdowns would be unacceptable. After 3mo & +16k miles on the road we had ZERO breakdowns and a repeat of excellent Chevy service in Anchorage. Yes, I am ecstatic and we are planning a similar excursion this year. Salem Capitol Chevrolet, thank you for being different. More
by BeachBum
Employees Worked With
Stefanie Ulloa,
