Capitol Chevrolet

replaced oil pan and windshield wipers West Valley Auto is top notch. Travis in the shop is attentive to all details and went above and beyond to meet my needs. I have used other oil chan West Valley Auto is top notch. Travis in the shop is attentive to all details and went above and beyond to meet my needs. I have used other oil change places in the past, but because of the attention to details in taking care of my car, I will always return to west valley auto service. More

Overall great experience Everyone was very friendly and helpful at the dealership. Anthony was my sales person and he was very friendly and helpful. Mike was the one working t Everyone was very friendly and helpful at the dealership. Anthony was my sales person and he was very friendly and helpful. Mike was the one working the numbers and he really helped crunch them to be where I needed them to be. Frannie Yarborough was my finance person and she was very condescending, and almost made me leave from the deal all together. During our time with her, she told me how my Jeep was going to break down soon, and how it’s extremely expensive to fix and that if I didn’t get a warranty (and pay $100 more a month) then I was going to be faced with paying thousands in issues with my car. Talk about really making me excited for my purchase! She just kept telling us “I tell it like it is” “I don’t bs I’m straight up” it was completely unnecessary because at the time we were only concerned with the monthly payment increase with the warranty’s, not the information she was telling us. Once we got mike involved he made it work out. After we left Frannie called me a couple days later saying the bank needed paystubs. I told her I get paid the next day and could have it to her then. She acted so frustrated and tried to make me feel bad by saying “well the longer you take the longer this whole process is.” Then I emailed her and asked her what my first scheduled payment was, I didn’t get an email back for over a week, not even a confirmation the sale had been completed. Her response “your payment date is the same date we’ve already discussed.” Needless to say I would not recommend working with Frannie, she is extremely condescending and overall has a bad attitude. However I’m very grateful for everyone else at capitol Chevy for working with me and being so friendly! We will definitely go back when it’s time for a new car, but we will not be working with Frannie. More

Quick, efficent I had a appointment and everything went on time and the estimated complete time was met. Friendly service and nice comfortable waiting area. Probabl I had a appointment and everything went on time and the estimated complete time was met. Friendly service and nice comfortable waiting area. Probably should have cookies or something to go with coffee. More

Safety recall re air bag. The girl who helped me was SO helpful and kind. I really appreciated her and her good attitude. The work was done quickly and then my car was washed The girl who helped me was SO helpful and kind. I really appreciated her and her good attitude. The work was done quickly and then my car was washed, and vacuumed (I hadn't expected that part, just the wash). All in all, worth the short time spent. More

Great Experience - Overall the process was great - Corey and Kyle did a GREAT JOB! The process was a little lengthy, but that seems to be norm for dealerships. Communi Overall the process was great - Corey and Kyle did a GREAT JOB! The process was a little lengthy, but that seems to be norm for dealerships. Communication was great and once the ball got rolling it was wonderful. More

Oil Change and Recalls Our appointment started exactly on the scheduled time. Once the car was in, we were told to expect a longer wait than usual because of the recall w Our appointment started exactly on the scheduled time. Once the car was in, we were told to expect a longer wait than usual because of the recall work being done too, but it turned out to be a lot less wait time than anticipated. We very much appreciated that the waiting room was CLEAN, the furniture was not torn and tacky, there was free coffee, popcorn and cold bottled water, and a variety of magazines and a working T.V. Not the typical garage type of waiting room, respect for the customer and their comfort was obvious. Our car was even washed before it was returned to us. Great little extra benefit. The only questionable moment was, as we were ready to leave, once again our key fob wouldn't open our trunk. The lady who gave us our paperwork saw this, and when we told her it was a repetitive problem and asked what we should do about it, she said she didn't know. One request for the future - please reset the car clock correctly after servicing. Thank you. More