
Capitol Chevrolet
Austin, TX
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They’re fast and friendly answered all my questions. I love their selections of trucks that they have and they’re welcome to work with you for any and all needs. I love my Capital Chevrolet. I love their selections of trucks that they have and they’re welcome to work with you for any and all needs. I love my Capital Chevrolet. More
Johnny and Joel Perez help me a lot for what I was looking for they need a good raise so thank yall also Mr. Ayala that help me with singing he also deserve a raise please so thank yall very much? looking for they need a good raise so thank yall also Mr. Ayala that help me with singing he also deserve a raise please so thank yall very much? More
This dealership is worst then a debt agency calling you messaging you 6-7 pm at night to rate your experience. If I felt my experience was worth rating good or bad I would of. I was hounded many times sinc messaging you 6-7 pm at night to rate your experience. If I felt my experience was worth rating good or bad I would of. I was hounded many times since I left the dealership to rate my experience and tried bribing me with detailing and fuel to leave it. I had to block the number callinge because it was so bad. More
Title: Misleading Sales Tactics, Forced Warranties, and Poor Customer Service at Capital Chevrolet** **Review:** I purchased a 2025 Corvette Stingray from Capital Chevrolet in Austin, Texas, on Janua Poor Customer Service at Capital Chevrolet** **Review:** I purchased a 2025 Corvette Stingray from Capital Chevrolet in Austin, Texas, on January 20, 2025, and my experience has been deeply disappointing. What should have been an exciting milestone turned into a frustrating and costly ordeal due to the dealership’s unethical practices, lack of transparency, and poor communication. ### Key Issues: 1. **Forced and Unauthorized Warranties**: - **ZakTek Warranty ($995)**: I was told this is a mandatory add-on for every new vehicle sold at Capital Chevrolet, with no option to remove it. - **New Platinum Care Elite Warranty ($3,200)**: I was misled into believing that removing this warranty would increase my interest rate by 2 points. Finance Director Luis Chavez later confirmed this was false. - **Club Plus Warranty ($2,205.45)**: This warranty was added to my loan without my knowledge or consent. It was never mentioned during the purchase process, and the paperwork I received did not include it. 2. **$2,346.45 Discrepancy**: - The discrepancy on my sales contract was due to the unauthorized Club Plus warranty. The total amount financed should have been $61,203.65 after my $15,000 down payment, but the contract showed $63,550.10—a difference of $2,346.45. 3. **Impact on Loan Terms**: - The unwanted warranties increased my loan amount by $8,838.27, raised my monthly payments by $81.55, and extended my loan term from 72 to 75 months. These changes were not disclosed during the purchase process. 4. **Poor Communication and Resolution**: - After noticing the discrepancy and unauthorized charges, I contacted the dealership on February 10, 2025, but received no response for over a week. It wasn’t until I left a negative review online that management finally reached out. - Finance Director Luis Chavez admitted that the Platinum Care Elite warranty could be removed without affecting my interest rate, contradicting what I was told during the sale. - Because it took over 30 days to resolve these issues (due to the dealership’s delayed response), I am now being charged over $200 to cancel the unwanted warranties. 5. **Deceptive Practices**: - The dealership used scare tactics and misinformation to pressure me into keeping the warranties. - They failed to provide transparent explanations or timely resolutions, only acting after I escalated the issue publicly. ### Conclusion: This experience has been incredibly frustrating and unfair. I trusted Capital Chevrolet to provide transparent and ethical service, but instead, I was misled, pressured, and forced into unnecessary expenses. The lack of communication and accountability has left me feeling taken advantage of. I strongly advise anyone considering purchasing from Capital Chevrolet to thoroughly review all paperwork, question any additional charges, and be cautious of forced warranties. I will not be doing business with this dealership again and will continue to share my experience to inform others. More
They're Very helpful & Knowledgeable with what you need done for maintenance. I've had a good experience this time. Mustafa got my truck worked on very quickly when I needed it done in a pinch! I highly re done for maintenance. I've had a good experience this time. Mustafa got my truck worked on very quickly when I needed it done in a pinch! I highly recommend him and his team! More