Capitol Chevrolet

I am extremely disappointed in both Capitol Chevrolet Austin TX and General Motors regarding how a catastrophic issue with a brand-new vehicle has been handled. My 2025 Silverado experienced a catastr Austin TX and General Motors regarding how a catastrophic issue with a brand-new vehicle has been handled. My 2025 Silverado experienced a catastrophic engine failure with under 6,000 miles and required a full engine replacement. While the mechanical issue itself is concerning, what has been more frustrating is the lack of communication, follow-through, and urgency from both the dealership and GM. Since the vehicle went into the shop: • I’ve had to repeatedly initiate contact just to get basic updates • Calls and promised follow-ups from the dealership were not returned • There was no clear repair timeline provided • The replacement engine was later confirmed to be on backorder, extending the delay even further • I’ve incurred ongoing rental costs due to the lack of a dealer loaner and minimal coordination Despite escalating the issue to GM Customer Care and requesting meaningful resolution, the process has felt slow, reactive, and dismissive of the real inconvenience and financial burden placed on the customer. When you spend hard-earned money on a new vehicle, especially a premium truck, you expect reliability, accountability, and proactive support when something goes wrong. Unfortunately, this experience has demonstrated the opposite. Based on my experience, I would strongly caution anyone considering purchasing a vehicle from Capitol Chevrolet or investing in the GM brand to think carefully about what happens after the sale — because when a serious issue arises, the customer support simply hasn’t been there. More

Great service from everyone! I left the dealership a happy customer! This is my 2nd Traverse from them! I left the dealership a happy customer! This is my 2nd Traverse from them! More

Professional customer service, and fast service too. I recommend this Chevrolet service center to everyone I recommend this Chevrolet service center to everyone More

Great staff, helpful, didn’t have to wait for my appointment time, they were nice appointment time, they were nice More

Great prices, excellent finance team, excellent customer service. Juany, our salesperson, is the best around! service. Juany, our salesperson, is the best around! More

I had a great experience from start to finish. Henry was friendly, professional, and made the whole process easy and stress-free. From our first conversation to getting the keys to my new car, eve Henry was friendly, professional, and made the whole process easy and stress-free. From our first conversation to getting the keys to my new car, everything went smoothly. Highly recommend! More

Arrived for my scheduled appointment and was promptly met by Mustafa who reiterated the service to be completed and also answered any additional questions and concerns I had concerning my vehicle. by Mustafa who reiterated the service to be completed and also answered any additional questions and concerns I had concerning my vehicle. More

Went in knowing what I wanted and came out with it no issues. Like Diddy oil! issues. Like Diddy oil! More

Very helpful and no pressure to purchase. Willing to show various options of trucks. Quick to respond Willing to show various options of trucks. Quick to respond More

Capitol Chevrolet’s salesman Ron Smith went above and beyond to deliver my new Chevy truck to my house 143 miles away!!! I will buy from them again and thank you!!! beyond to deliver my new Chevy truck to my house 143 miles away!!! I will buy from them again and thank you!!! More