Capitol Chevrolet | Page 6

Service advisor Mustafa was very helpful in explaining my vehicle needs and requirements. Scheduling was easy by phone. vehicle needs and requirements. Scheduling was easy by phone. More

Title: Misleading Sales Tactics, Forced Warranties, and Poor Customer Service at Capital Chevrolet** **Review:** I purchased a 2025 Corvette Stingray from Capital Chevrolet in Austin, Texas, on Janua Poor Customer Service at Capital Chevrolet** **Review:** I purchased a 2025 Corvette Stingray from Capital Chevrolet in Austin, Texas, on January 20, 2025, and my experience has been deeply disappointing. What should have been an exciting milestone turned into a frustrating and costly ordeal due to the dealership’s unethical practices, lack of transparency, and poor communication. ### Key Issues: 1. **Forced and Unauthorized Warranties**: - **ZakTek Warranty ($995)**: I was told this is a mandatory add-on for every new vehicle sold at Capital Chevrolet, with no option to remove it. - **New Platinum Care Elite Warranty ($3,200)**: I was misled into believing that removing this warranty would increase my interest rate by 2 points. Finance Director Luis Chavez later confirmed this was false. - **Club Plus Warranty ($2,205.45)**: This warranty was added to my loan without my knowledge or consent. It was never mentioned during the purchase process, and the paperwork I received did not include it. 2. **$2,346.45 Discrepancy**: - The discrepancy on my sales contract was due to the unauthorized Club Plus warranty. The total amount financed should have been $61,203.65 after my $15,000 down payment, but the contract showed $63,550.10—a difference of $2,346.45. 3. **Impact on Loan Terms**: - The unwanted warranties increased my loan amount by $8,838.27, raised my monthly payments by $81.55, and extended my loan term from 72 to 75 months. These changes were not disclosed during the purchase process. 4. **Poor Communication and Resolution**: - After noticing the discrepancy and unauthorized charges, I contacted the dealership on February 10, 2025, but received no response for over a week. It wasn’t until I left a negative review online that management finally reached out. - Finance Director Luis Chavez admitted that the Platinum Care Elite warranty could be removed without affecting my interest rate, contradicting what I was told during the sale. - Because it took over 30 days to resolve these issues (due to the dealership’s delayed response), I am now being charged over $200 to cancel the unwanted warranties. 5. **Deceptive Practices**: - The dealership used scare tactics and misinformation to pressure me into keeping the warranties. - They failed to provide transparent explanations or timely resolutions, only acting after I escalated the issue publicly. ### Conclusion: This experience has been incredibly frustrating and unfair. I trusted Capital Chevrolet to provide transparent and ethical service, but instead, I was misled, pressured, and forced into unnecessary expenses. The lack of communication and accountability has left me feeling taken advantage of. I strongly advise anyone considering purchasing from Capital Chevrolet to thoroughly review all paperwork, question any additional charges, and be cautious of forced warranties. I will not be doing business with this dealership again and will continue to share my experience to inform others. More

They're Very helpful & Knowledgeable with what you need done for maintenance. I've had a good experience this time. Mustafa got my truck worked on very quickly when I needed it done in a pinch! I highly re done for maintenance. I've had a good experience this time. Mustafa got my truck worked on very quickly when I needed it done in a pinch! I highly recommend him and his team! More

really incredible service department! always busy, but always stanton’s to every need we have! always busy, but always stanton’s to every need we have! More

we continue to receive expert assistance here while looking for new vehicles! and will refer all buyers we know to you! looking for new vehicles! and will refer all buyers we know to you! More

Met Hector as soon as I stepped out of my vehicle. Excellent salesman! Great job Excellent salesman! Great job More

Had a great experience! ! The atmosphere was very nice! Recommend Capitol Chevy to anyone looking for their future dream car! Thank you guys! ! The atmosphere was very nice! Recommend Capitol Chevy to anyone looking for their future dream car! Thank you guys! More

This dealership, New Sales, Pre-Owned Sales, Service team all have dedication to satisfy their customers and make sure they leave happy. all have dedication to satisfy their customers and make sure they leave happy. More

The crew at Capitol Chevy took the pain out of the car buying process. From the Sales staff to the finishers, everyone was professional and pleasant. This is my second vehicle purchase there. I wouldn' buying process. From the Sales staff to the finishers, everyone was professional and pleasant. This is my second vehicle purchase there. I wouldn't go anywhere else in Texas. More

Wonderful Team of personnel, I was in a scary incident and a new car was needed. and a new car was needed. More