Capitol Chevrolet

Capitol Chevrolet responded

Thank you for taking the time to leave a fantastic review! At Capitol Chevrolet, we strive to provide a positive and respectful experience for all our customers. We're thrilled to hear that we listened to your concerns, worked with you to find a solution, and respected your budget. We understand that car buying can sometimes feel overwhelming. Our team is dedicated to making the process smooth and informative, while ensuring we find the perfect car for your needs at the right price. We're glad we achieved that for you! Congratulations on your new car! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

Capitol Chevrolet responded

Thank you for taking the time to leave a review about your recent service experience. We sincerely apologize that the service took longer than the estimated 3 hours and that your gas tank wasn't filled up as promised. We understand your frustration, especially when timelines and courtesy services aren't met. We strive to be completely honest and transparent with our customers, and clearly fell short in this case. To ensure we investigate this situation thoroughly and improve communication accuracy moving forward, we'd like to connect you with Ka'nisha Villery. Ka'nisha can be reached directly at Kvillery@capitolchevy.com. She will work with you to understand the details of your service visit and why the extended wait time occurred. She'll also ensure we address the missed complimentary gas tank top-off. We appreciate your feedback and apologize for the inconvenience this caused. Please don't hesitate to reach out to Ka'nisha directly. We are committed to regaining your trust and ensuring a more positive service experience in the future.

Capitol Chevrolet responded

Thank you for the fantastic review! We're thrilled to hear that Will made your service experience seamless and stress-free. Understanding car repairs can be daunting, and Will's dedication to clear communication is what truly sets him apart. We appreciate you recognizing Will's excellent work! Please let us know if there's anything else we can do for you in the future, and we hope your car is running smoothly!

Capitol Chevrolet responded

At Capitol Chevrolet, our goal is to make every customer feel like family, and we're so happy to hear we achieved that for you! Thank you for taking the time to leave such a fantastic review – it truly makes our day. We're thrilled to hear that the entire process, from working with Mitchell to finalizing things with Milo, was smooth and honest. Transparency and integrity are core values at Capitol Chevrolet, and we're glad it came across in your experience. Congratulations on your new Chevrolet! We hope you enjoy it for many miles to come. Please don't hesitate to reach out to Mitchell, Milo, or any of our team members if you have any questions or need anything in the future. The Capitol Chevrolet family is always here for you!

Capitol Chevrolet responded

Thank you for taking the time to leave a review! We're happy to hear that your recent service at our shop went well. Routine maintenance is an important part of keeping your car running smoothly, and we appreciate you trusting us to take care of it.

Capitol Chevrolet responded

Thank you so much for the fantastic review! We're thrilled to hear that Will was friendly, knowledgeable, and went above and beyond to take care of everything for you. It sounds like Will made the entire process smooth and efficient. We appreciate you mentioning that he handled the tow service, your insurance, and kept you informed throughout the process. Excellent communication is important to us, and it sounds like Will exceeded your expectations. We're glad to hear you're happy with the service and speed of resolution. Thanks again for choosing Capitol Chevrolet, and please let us know if there's ever anything else we can do to help!

Capitol Chevrolet responded

Thank you for the positive review! We're thrilled to hear that our customer service met your needs, and that Ernest, along with the entire team, played a part in making your experience a success. We'll be sure to pass on your kind words to Ernest specifically. Recognition for a job well done goes a long way! It's important to us that our customers feel heard and understood. We appreciate you letting us know that your needs were met. Thanks again for choosing us!

Capitol Chevrolet responded

Thank you for the fantastic review! We appreciate you highlighting two key aspects of our service department: clear communication and a welcoming atmosphere. We strive to ensure our service advisors set expectations and answer any questions you may have throughout your appointment. This transparency helps you feel informed and confident about the service process. A friendly greeting upon arrival sets the tone for a positive experience. We're glad our staff is courteous and makes you feel welcome. Thank you for choosing us! We look forward to seeing you again for your next service appointment.

Capitol Chevrolet responded

¡Gracias por su honesta opinión! Nos alegra que haya encontrado positivos el servicio y la atención al cliente. Nos esforzamos continuamente por mejorar la comodidad de nuestros clientes, y agradecemos que nos informe sobre los tiempos de espera. ¡Gracias por elegirnos!

Capitol Chevrolet responded

We're so glad to hear everyone worked together to make your car buying experience a positive one! Our team strives to be prompt, helpful, and collaborative, and it means a lot that you noticed. Thank you for choosing us, and we look forward to serving you again in the future. Welcome to the Capitol Chevrolet family!