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Capitol Chevrolet

Austin, TX

4.8
2,117 Reviews

6200 S I-35 Frontage Rd

Austin, TX

78745

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Showing 2,117 reviews

May 08, 2024

I was very pleased with Seneca Coats’ attentiveness and diligence. He is probably the best customer service assistant I’ve ever had over the many years I’ve come to Capital Chevrolet More

by Betomarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seneca Coats
May 09, 2024 -

Capitol Chevrolet responded

Thank you so much for taking the time to leave a review and for your kind words about Seneca Coats! We strive to provide exceptional customer service, and it's truly rewarding to hear that Seneca went above and beyond to make your experience positive. We'll be sure to share your feedback with Seneca – hearing that he's "probably the best customer service assistant you've ever had" is a huge compliment, and it will definitely make his day!

May 08, 2024

Leana Rodriquez, customer advocate, was very professional and courteous. My oil change did not take as long as anticipated. Very pleased with customer service and maintenance time. More

by crcarreon59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leana Rodriquez
May 09, 2024 -

Capitol Chevrolet responded

Thank you for the fantastic review! We're thrilled to hear that Leana Rodriguez made your service experience at Capitol Chevrolet so positive. Her professionalism and courteous demeanor are exactly what we strive for in our customer advocates. We're also delighted to hear your oil change was completed quicker than expected! Efficient service is important to us, and we're happy to hear our team delivered. Thank you for choosing Capitol Chevrolet!

May 08, 2024

Quick service and friendly staff. Took care of my needs. Was in and out in less than an hour. More

by rg7474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seneca coats , Mercedes Simmons.
May 09, 2024 -

Capitol Chevrolet responded

Thank you for the positive review! We're happy to hear that our service at Capitol Chevrolet was both quick and friendly. Our team strives to be efficient while providing excellent customer care, and it sounds like they achieved both during your visit. Getting you in and out in less than an hour is a great accomplishment, and we're glad we could take care of your needs promptly. Thank you for choosing Capitol Chevrolet! We look forward to seeing you again for your next service appointment.

May 07, 2024

My daughter and I worked with James. He was very professional and sweet to us. He always try to work to make things easier f9r us. The vehicle did not get fix and we had to trade it in e More

by Ibarrafv2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
May 09, 2024 -

Capitol Chevrolet responded

Thank you for your review, and we're so sorry to hear that your vehicle ultimately needed to be traded in. We understand how frustrating that must be. We truly appreciate your kind words about James. It sounds like he did everything he could to make the process as smooth as possible for you and your daughter. We'll be sure to pass on your positive feedback about his professionalism and helpfulness. Thank you for your understanding.

May 05, 2024

Got it done, in great time and with a great salesman. Would work with him again. More

by clone.of.capone
Recommend Dealer
Yes
Employees Worked With
Dwayne Stewart
May 07, 2024 -

Capitol Chevrolet responded

Thank you for the 5-star review! We're thrilled to hear you had a positive experience and got what you needed in great time. It sounds like our salesperson really impressed you – that's fantastic! We're glad you'd work with them again, and that says a lot! Thank you for choosing Capitol Chevrolet.

May 04, 2024

The saleperson Yacovv Help me alot. He was very nice and explain me every thing More

by juan.uvalle0391
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaacov leiva
May 06, 2024 -

Capitol Chevrolet responded

Thank you for the fantastic review! We're delighted to hear that you had a positive experience, especially with Yacovv, one of our salespeople. It sounds like he went the extra mile to ensure you were comfortable and informed throughout the car-buying process. At Capitol Chevrolet, we strive to provide exceptional service from our entire team, and Yacovv's helpfulness and clear explanations are valuable assets. We'll be sure to pass along your kind words! Thanks again for choosing Capitol Chevrolet. We look forward to seeing you again soon!

May 04, 2024

Me encantó el trato de todas las personas que trabajan en el dealer son muy amables todos More

by Wendy Rodríguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen
May 06, 2024 -

Capitol Chevrolet responded

¡Gracias por la fantástica reseña! Estamos encantados de saber que tuvo una experiencia positiva y apreciamos especialmente la amabilidad de todo nuestro equipo. En Capitol Chevrolet, creemos que una atmósfera acogedora contribuye en gran medida a crear una experiencia positiva para el cliente. ¡Nos alegra saber que el comportamiento amistoso de nuestro equipo le causó una gran impresión! Gracias nuevamente por elegir Capitol Chevrolet. ¡Esperamos volver a verte pronto!

May 03, 2024

Clean friendly service person very informative and polite.I asked for a time frame he said one hour. Had my car back in one hour. More

by ruiz_lydia49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
May 06, 2024 -

Capitol Chevrolet responded

Thank you for the fantastic review! We're thrilled to hear that you had a positive experience with our service department. It sounds like one of our service representatives truly impressed you! Providing clean, friendly, and informative service is a priority at Capitol Chevrolet. We understand the importance of clear communication and realistic time frames, so it's rewarding to know we met your expectations on both counts. Thanks again for choosing Capitol Chevrolet. We look forward to seeing you again soon!

May 03, 2024

Leana provided exceptional service. She is always professional and courteous. I will continue to return to Capitol Chevrolet for my service needs More

by williamboyles64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanna Rodrigues
May 06, 2024 -

Capitol Chevrolet responded

Thank you for the fantastic review! We're delighted to hear that Leana consistently provides you with exceptional service. Her professionalism and courtesy are truly appreciated! Customer loyalty is important to us at Capitol Chevrolet, and knowing you'll continue to return for your service needs is rewarding. Leana must be doing a fantastic job of building trust and ensuring a positive experience. We'll be sure to pass along your kind words! Thanks again for choosing Capitol Chevrolet. We look forward to seeing you again soon!

May 03, 2024

I arrived 25 minutes early to my GM First Maintenance appointment and was seen as soon as I arrived. Everything took about 30 minutes. I was in and out. Hassle free. Great first experience! More

by Pedro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Luna
May 06, 2024 -

Capitol Chevrolet responded

Thank you for the fantastic review! We're thrilled to hear that your service experience with us – your GM First Maintenance appointment – was hassle-free and efficient. At Capitol Chevrolet, we value your time and understand the importance of honoring appointment times. We're glad our team was able to see you early and get your vehicle serviced quickly. A 30-minute turnaround for a first maintenance appointment is impressive! We're happy to hear your first experience was great, and we hope it sets the tone for all your future service visits with us. Thanks again for choosing Capitol Chevrolet. We look forward to seeing you again soon!

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