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Capitol Chevrolet
Austin, TX
2,288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 05, 2014
Where to begin... I originally began my relationship Where to begin... I originally began my relationship with this dealership in 2010. I purchased a certified used 2008 Chevy Malibu. I loved it. The ex Where to begin... I originally began my relationship with this dealership in 2010. I purchased a certified used 2008 Chevy Malibu. I loved it. The experience was great, the people were great, I recommended this place to everyone. I traded in my 2008 Chevy in 2012, for a new 2012 Chevy Malibu. This is where the story gets good. The salesman (who's name I can't recall) took my used car to get trade-in value. He drove my car to the trade-in area and drove it back to the sales area when he was done. He hops out of the car with two hotdogs and a large drink. I was shocked. Since when do salesmen think it's okay to have food in someone else's car? That wasn't it. He came in, sat down, and proceeded to eat his hotdogs while discussing pricing with me. I debated saying "Never mind" and walking out. Even to this day, I wish I had. I ended up purchasing the car anyway. I got to San Antonio, where I was going to college at the time, and realized he didn't give me the extra set of keys in my package. I had to drive all the way back to the dealership to get the extra set. I ended up losing my normal set a few months later and tried to use the extra set I was given and they didn't work! They hadn't programmed the key to my car so my car wouldn't start with it. Any way, fast forward to now. My car has had an issue with the traction control. For some reason, it continuously keeps turning off my traction control and telling me "Service Traction/ESC". My car has visited the dealership twice in two months. I have had my car MAYBE a week since December 1, 2013. Today is February 5, 2014. They have not been able to locate the problem but are hoping that it has something to do with another issue I got taken care of. I received a call from Angel yesterday stating that my car is ready. Great. I can't wait to pick up my car. I get there and they tell me that I owe them for the gas that they've put in my car recently. While they were only requesting that I pay $15.00, I had just paid $25.00 to fill the rental I had to half-tank in order to return it. Keep in mind, they've had my car for over a month, so it is highly unlikely that they put in more gas than I had left it with as they had to use gas in order to test drive it. My car is also under warranty. After arguing my point for a while, I was able to leave the dealership without paying a dime. Here's where I think everyone should pay attention. I got into my car to find coffee or some dark drink had been spilled all over my driver's side. They hardly cleaned it, my window was extremely sticky, and it smelled. I'm not sure what has happened to Chevy's customer service, but under no circumstance should any employee have food or drinks in a customers car. Much less spill something and not clean it up. I'm not sure if they thought I wouldn't notice, but I have. I've also contacted Chevrolet's corporate customer service department and have filed a complaint. I tagged Jesse Vega in this post for one reason, he is the ONLY reason that I will continue to go to Capitol Chevy while I keep my Malibu. He is the most amazing, customer service oriented employee they have. He has always made sure that I am taken care of. In the future, he will be the ONLY service employee I will do business with. I have not been had good experiences with anyone else. More
by embeth08
Employees Worked With
Jesse Vega
February 03, 2014
John was very instrumental in my recent purchase of a Chevrolet Silverado 1500 LTZ. There was no pressure in the sales process and the products and choices available seemed unlimited. The new 2014 Silv Chevrolet Silverado 1500 LTZ. There was no pressure in the sales process and the products and choices available seemed unlimited. The new 2014 Silverado's are very different from the models of the past. After driving the one I purchased, I knew that I had to have the new model. Thank you Capitol Chevrolet and especially John Chalmers for making this happen for me. More
by vwebb1155
Employees Worked With
John Chalmers
February 01, 2014
Capitol Chevrolet worked with us on getting the vehicle we wanted. This included where the vehicle was, when they were going to get it, when they returned etc. We appreciated the fact that Robert made sure we wanted. This included where the vehicle was, when they were going to get it, when they returned etc. We appreciated the fact that Robert made sure we were happy and took the time to explain the features on the vehicle and how they operated. He made sure we would come back or call him if there were any problems or questions. Sid made sure we understood the paper work and received the warranties etc. that pertained to us. Capitol Chevrolet looked and sounded like a family and made us feel a part of that. More
by Mollie68
Employees Worked With
Sid Rodriguez, Robert Murray
January 28, 2014
I really think David Basham and his fellow associates went out of their way to sell me a new vehicle. He called me at home when I was leaving to go to another dealer. Through his great effort I changed m went out of their way to sell me a new vehicle. He called me at home when I was leaving to go to another dealer. Through his great effort I changed my mind and drove across town to see him. I can say I am glad he talked me to into going to Capitol Chevy. He told me right away I would not leave without buying from him. Several hours later I went home with a new car. Their was never a doubt he meant everything he said. I have bought several new vehicles, but I enjoyed this experience over all the others.. I highly recommend David and the staff at Capitol Chevrolet More
by land001
Employees Worked With
David Basham
January 23, 2014
Frank Cerda was my sales consultant, he was very friendly and professional with great customer service. He made my experience in purchasing a vehicle very smooth. Again, thank you Frank. and professional with great customer service. He made my experience in purchasing a vehicle very smooth. Again, thank you Frank. More
by martinez22
Employees Worked With
Frank Cerda
January 21, 2014
Frank Cerda was extremely helpful and patient. The task of purchasing a vehicle was eased by his swift help. Thanks Frank for your expertise and friendliness. of purchasing a vehicle was eased by his swift help. Thanks Frank for your expertise and friendliness. More
by Ybustinza
Employees Worked With
Frank Cerda
January 18, 2014
Frank cerda is a professional sales consoultant, i wish every dealership had Employees like him. My expierence was smooth and easy. I tell all my friends about frank. Way to go capital chev! every dealership had Employees like him. My expierence was smooth and easy. I tell all my friends about frank. Way to go capital chev! More
by ernestd2
Employees Worked With
Frank Cerda
January 15, 2014
Diana was very honest from the start and provided a great service, and I could communicate with her in my native language which was a big plus! service, and I could communicate with her in my native language which was a big plus! More
by VictorVillarreal
Employees Worked With
Diana Mojica
January 15, 2014
Justin was really helpful, friendly and amazing throughout the entire process! I will be purchasing another Chevrolet from this dealership sometime in the near future! throughout the entire process! I will be purchasing another Chevrolet from this dealership sometime in the near future! More
by seangarrett08
Employees Worked With
Chris Lipinski
January 10, 2014
Polite courteous and knowledgeable. Would highly recommend him. It is a wonderful truck. I would live in it if I could. I will never let my husband drive it! recommend him. It is a wonderful truck. I would live in it if I could. I will never let my husband drive it! More
by Tonetta55
Employees Worked With
Marco Cantu
