
Capitol Chevrolet
Austin, TX
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During a recent visit to purchase a used car we were quoted a price above advertised cost and then mistreated by preowned sales manager, once confronted was shown the door. Called General Manager to rec quoted a price above advertised cost and then mistreated by preowned sales manager, once confronted was shown the door. Called General Manager to recite incident and was apologized to but preowned sales manager did not call back and apologize More
Our experience with Ernest at Capitol Chevy was great, he was a great sales person who got us into the truck we wanted and helped us get the best financing possible. I highly suggest anyone looking for a car was a great sales person who got us into the truck we wanted and helped us get the best financing possible. I highly suggest anyone looking for a car to go to Capitol Chevy ! More
Frank Cerda was my sales consultant. My experience with Capitol Chevrolet was a pleasant one. Frank was fantastic in all respects. He was very friendly, so very professional and has EXCELLENT CUSTOMER SE Capitol Chevrolet was a pleasant one. Frank was fantastic in all respects. He was very friendly, so very professional and has EXCELLENT CUSTOMER SERVICE. I recommend Frank to anyone in lookinig for a new or used car. Thanks Frank and thanks Capitol Chevrolet! More
Capitol Chevrolet's vehicle presentation and friendly, welcoming atmosphere was the first step toward a very positive customer satisfaction rating. Upon entering the lot we were met by a know friendly, welcoming atmosphere was the first step toward a very positive customer satisfaction rating. Upon entering the lot we were met by a knowledgeable, hospitable consultant who immediately ushered us toward our preferred interests. We were shown the vehicles available while he generously allowed us the opportunity to look, compare, and ask multiple questions. There was never a feeling of impatience or being rushed, hurried or pressured. Once a vehicle was chosen the management and financial staff helped secure the best possible interest rate to assist us in making the monthly payment manageable. Capitol Chevrolet's accommodating kind and patient professional staff ensured our purchase was an enjoyable, exciting experience. We look forward to enjoying our new Suburban backed by Chevrolet’s many years of outstanding, reliable performance in conjunction with Capitol Chevrolet’s years of outstanding customer sales and service. More
AWESOME service! It was nice to be able to start the process online. It is so annoying to be handed a piece of paper that has been copied so many times that it is distorted, and being asked to hand wri process online. It is so annoying to be handed a piece of paper that has been copied so many times that it is distorted, and being asked to hand write a ton of information in tiny little spaces. The prompt phone call after submitting the online information was also nice. Everyone was friendly, knowledgeable, and so helpful. This was not the only dealership we went to, but in the end, the service and quality of the car won our business. I usually dread shopping for a new car, but this experience exceeded my expectations and made it a painless process. Lazarus had his work cut out for him since my husband and I were not at all on the same page on what we wanted. Lazarus found us a good compromise that we both agreed on and loved. Sid was so helpful explaining the additional coverages and the terms and conditions so we could make good, informed decisions. I will (and have) referred others to this dealership. The Malibu is perfect and I'm so glad we went with that. Thanks, guys! More
First off I would like to say this was my first time buying a vehicle. The experience I had was excellent. I purchased my 2014 Malibu from Greg Freeman. He was nice, reassuring and patient. The process buying a vehicle. The experience I had was excellent. I purchased my 2014 Malibu from Greg Freeman. He was nice, reassuring and patient. The process of buying my car went very smoothly, and I walked out of Capitol Chevrolet a very happy new car owner. More
Capitol Chevrolet was a pleasure doing business with! Will never go anywhere else again!! I LOVE MY NEW CAR!!! She is perfect for me!!! Thank you Charlie and David for all your hard work you guys are t Will never go anywhere else again!! I LOVE MY NEW CAR!!! She is perfect for me!!! Thank you Charlie and David for all your hard work you guys are the best!! More
I would like to Thank Frank for having the patience on dealing with me. From the start I let him know exactly what I was looking for. He understood that I was a very busy mother. He asked all the right qu dealing with me. From the start I let him know exactly what I was looking for. He understood that I was a very busy mother. He asked all the right questions on trying to find the vehicle for me. I ended up with the 2014 Chevrolet Traverse with only 4,000 miles on it !!! This would be my very first vehicle that I purchased that still has the "new car smell" which meant I no longer have to purchase the scent. However he was very understanding. I really didn't have to spend too much time at the dealership he made it very easy and convenient for me. Thank you again Frank for being caring and understanding. And making it very easy for me. I highly recommend Frank Cerda as your salesperson. More
First of all i talked to Earnest on the phone.He was very polite and friendly,and invited me down not to look but to choose a truck i wanted,and he would get me in that truck.He treated me like a true f very polite and friendly,and invited me down not to look but to choose a truck i wanted,and he would get me in that truck.He treated me like a true friend,concerned not only with buying a truck but building my credit back up as i hadnt financed anything in seven years.He was concerned for my future and not just today.I was very much at ease from the start,because of his knowledge,attitude,charisma,and the fact that he cared about me.We went through the process with him explaining every step. He found a bank to finance me,gave me to much for my tradein and put me in the most perfect truck on the lot.he must have read my mind,because it was just what i wanted.A 2010 Nissan Titan that looked like nobody had ever set foot inside the truck! He ordered me two tires so they would match,put gas in it,washed it and said take it home its yours,we will do the paperwork in a few days.Wow!What a great expierience Earnest. he told me to keep it a year to get my credit built back up with on time payments,then bring it back and he would put me in what i wanted.How could i have asked for anything more?Overall a most pleasurble expierience.THANKS TO ALL CAPITAL EMPLOYEES.YALL ARE THE BEST.Great prices, great service, and most important,friendly and honest people.You can believe i will never go anywhere else.Thanks Earnest. More