Capitol Chevrolet

This is the worst experience I have ever had at a This is the worst experience I have ever had at a dealership. I brought my van to Capitol Chevrolet on  5/7/11 to have a set of keys made (they are This is the worst experience I have ever had at a dealership. I brought my van to Capitol Chevrolet on  5/7/11 to have a set of keys made (they are the chip kind). I was told that work would commence on monday and it would take about an hour. Well, for the next 6 days I was fed a string of excuses  and promised every day that my van would be ready "tomorrow".  On 5/13/11  I called them once more and was asking about the "progress" of my vehicle.....well I was in the middle of being given another line of bull when my mother grabbed the phone and unleashed the kind of fury I should have let them have days ago......and suddenly my car was going to be ready in 20mins.  Wow. Almost a week for keys....I should have turned into a raving looney days before....I might have gotten service sooner. But this is not the worst part. Three days after I get my van back it completely dies on me. It wouldn't even turn over. I keep my van in pristine running order, and it was in top form when I dropped it off.  I called them to ask "whiskey, tango, foxtrot, over" and they try to pin it on me....naturally.  What they had done (or didn't do) was improperly reattach the lead to my battery. It was barely hanging on and the terminal cover was bent all the way back leaving the lead exposed. So this was not a case of "it came loose", it was deliberately disconnected.....and then put back on sloppily.....this could have given out on me in the middle of traffic while I was carrying my baby, leaving me stranded. They should count their lucky stars it just left me stranded in the driveway.  They claim the battery had nothing to do with their install of the new key.....even if their claim holds true; if they really did the thorough 20-something point inspection they printed out on my receipt then they must have been BLIND not to see this.    I will never bring my vehicle to this dealership again. I will never purchase a vehicle from them, and family will never purchase a vehicle from these people again (they have in years past). And I will make it a point to tell anyone who will listen and rating site this story.   Capitol Chevrolet- Maserati prices for xxxx poor workmanship.  And the lousiest customer service you could imagine. "what's the least we can do for you today?" More

Long store short, I wanted 7500 for my trade-in. The manager supposedly said, "yes". Apparantly the 7500 trade-in value that the mananger gave me came from the price of the vehicle that I wanted to buy manager supposedly said, "yes". Apparantly the 7500 trade-in value that the mananger gave me came from the price of the vehicle that I wanted to buy which means I was actually only getting 5500 for my car. Why lie about it? I went to Chuck Nash in San Marcos and bought the vehicle that I wanted at the price I wanted. And my trade in vehicle with Chuck Nash was over 6800 when my car was only worth $4000. I paid the rest in cash of $10,000 including tax, title, license, etc. That's exactly what I wanted. I would recommend Chuck Nash however I would not recommend Capitol Chevrolet at this time. Perhaps in the future if they would be more honest with their customers but at this time, I cannot recommend them. Date of service with Capitol, Friday 13 August 2010. More

In my last post, I made the mistake of clicking "yes" to recommending this dealership. the correct answer is "no". I DO NOT RECOMMEND THEM. I do not want to confuse anyone who reads my last post. I gave neg recommending this dealership. the correct answer is "no". I DO NOT RECOMMEND THEM. I do not want to confuse anyone who reads my last post. I gave negative comments and I just want the reader to be clear about my recommendation: NO!!!!!!!!! More

Previously bought a new vehicle at this dealership and had a great experience. No problems. This time I came in to trade my car on a new vehicle and Capitol couldn't find a lender that would make the lo had a great experience. No problems. This time I came in to trade my car on a new vehicle and Capitol couldn't find a lender that would make the loan. huh? I was approved at the other two dealerships I went to and ended up making my purchase at Don Hewlett Chevrolet. More

I was in the market for a 2010 Chevrolet Camaro 1LT that I had won in a contest. Josh was not responsive and did not return my phone calls. He also lied to the contest administrator saying that I had orde I had won in a contest. Josh was not responsive and did not return my phone calls. He also lied to the contest administrator saying that I had ordered my car, when I had not. After trying to work with him for over one month, I turned to another dealership (Don Hewlett Chevrolet) that gave me the best customer service and completed the entire transaction within 5 days. I wish I would have known I was able to work with other dealerships from the beginning. I will not recommend this dealership to any of my friends or family and I actually share my negative experience with them. More